A small order similar to a year ago. Despite being the end of the Football season The Trophy Store fulfilled my order an delivered it safely in a short timeframe. Any concerns were dealt with prom... See more
Company replied
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Placed order and then changed mind. Rang up and nothing was too much trouble. Product was changed and quickly arrived. The photo online does not do the trophy justice. Fantastic product at a great p... See more
After a mishap with my 6 year olds 'player of the week' trophy I desperately needed a replacement to give back to the coach at the next training session. I found the same one on the website but strugg... See more
I placed an order 10 days ago. Have heard nothing from the company. I have chased up via the contact us page which doesn't appear to go anywhere as I have had no response. I was hoping to get the trop... See more
Company replied
Company details
Written by the company
Supplier of trophies, medals & glass awards. We have a comprehensive engraving facility that allows us to not only engrave trophies but signs, labels and plaques in a variety of materials including brass, aluminium, acrylic & engraving laminates. We also offer a custom t-shirt printing and mug printing service. Established in 2001
Contact info
16 Woodley Precinct, SK6 1RJ, Stockport, United Kingdom
- 0161 494 7000
- info@thetrophystore.co.uk
- thetrophystore.co.uk
4.3
Excellent
104 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Brilliant trophy's
Brilliant trophy's, well made and the order rushed through for us for an event. Great service
June 27, 2023
Reply from The Trophy Store
We always do our best to meet deadlines. Thank you for the 5 stars!
Reply from The Trophy Store
Thank you for the 5 stars!
Very good!
I was actually quite surprised! I ordered 25 trophies all with engraving and they are 100% correct. I was also dubious about the delivery but it took them about 2 weeks from order to having them in my property.
Didn’t need to use customer service as it was all perfect!
June 19, 2023
Reply from The Trophy Store
Glad to hear you were happy with your order, Thank you for the 5 stars!
Easily ordered on line and delivered in…
Easily ordered on line and delivered in 10 days... perfect service.
June 7, 2023
Reply from The Trophy Store
Thank you for the 5 stars!
Absolutely brilliant service
Absolutely brilliant service, very good communications & prices reasonable.
May 16, 2023
Reply from The Trophy Store
Thank you for the 5 stars!
Brilliant service
Brilliant service, quick, polite and kept me upto date with the progress
April 26, 2023
Reply from The Trophy Store
Thank you for the 5 star review!
I placed an order 10 days ago
I placed an order 10 days ago. Have heard nothing from the company. I have chased up via the contact us page which doesn't appear to go anywhere as I have had no response. I was hoping to get the trophies for our last game of the season so ordered well in advance but now I will not receive them which means I have no trophies to hand out
April 26, 2023
Unprompted review
Reply from The Trophy Store
Hi Jonathan
We work on 4 to 7 working days for processing orders, it has been 5 working days since you placed your order, this processing time is not a guarantee just an operating time we endeavour to work to.
Also if you need trophies for a specific date it is always advisable to let us know to avoid disappointment.
You will have received a confirmation email upon placing your order.
I have searched my emails and I have had NO contact from you.
Reply from The Trophy Store
Thank you!
Used Trophy Store now for a few years
Used Trophy Store now for a few years. Service and quality has always been First class
MpC 👍
March 29, 2023
Reply from The Trophy Store
Thank you for the 5 star review!
Lovely trophies. But after sales?
Great value good looking trophies. But transaction soured over 1 damaged £12.99 trophy. That is still ongoing? On an order over £250. Rather pathetic I'm afraid to say.
March 17, 2023
Unprompted review
Reply from The Trophy Store
Hi David
I have checked my sales records and there are no orders under your name, if you could drop me an email at info@thetrophystore.co.uk I will do what I can to resolve the issue.
Hole In One Trophy
Ordered on 3 March but not received until 17th. I had to chase up on 13th and it was sent on 14th.
Pleased with the trophy which was as ordered. Would use again but require assurances on time.
March 17, 2023
Reply from The Trophy Store
Apologies for the delay in getting your order sent out!
Payment and delivery is outstanding
Payment and delivery is outstanding. We are a school and seldom do I take time to give reviews but they're brilliant. If I'm being picky, a larger range of medals would be great but the prices and delivery is exceptional, as well as payment process. Thoroughly recommend.
March 2, 2023
Unprompted review
Reply from The Trophy Store
Thanks for the five star review.
If you can't find what you need on our online store it's always worth getting in touch to see if there are any other options available.
Brilliant service
Brilliant service, met deadline for delivery, lovely trophies at a great price, highly recommended
January 28, 2023
Reply from The Trophy Store
Thank you for the five star review!
What a service
Adam has been absolutely amazing from start to finish. He could provide a quick turnaround on a last minute award whilst other providers were saying a minimum of 7-10 days. Then at the last minute was able to turn around a trophy in literally 10 minutes.
Top service.
January 12, 2023
Unprompted review
Reply from The Trophy Store
Thanks for the great review, I glad I could help you out when you needed a trophy at short notice!
Good quality trophy and first class…
Good quality trophy and first class customer service!
December 16, 2022
Reply from The Trophy Store
Thank you for the five star review!
Two very similar shop names!
There are two very similar shops - thetrophystore.co.uk and trophystore.co.uk. Our club had bought several cups from the latter but then a mix-up with the names meant we then ordered the next items from the former (this review). We ordered two silver plated Chippendale salvers but we thought they were rather thin and lightweight compared to another similar we already had. The engraving was nice and delivery was prompt.
November 1, 2022
Reply from The Trophy Store
Thank you for the five star review!
We 'the trophy store' have been around the longest :-D
Reply from The Trophy Store
Thank you for the 5 star review!
Reply from The Trophy Store
Thanks for the 5 star review :-)
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