The Trophy StoreReviews 

104
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

A small order similar to a year ago. Despite being the end of the Football season The Trophy Store fulfilled my order an delivered it safely in a short timeframe. Any concerns were dealt with prom... See more

Company replied

Rated 5 out of 5 stars

Placed order and then changed mind. Rang up and nothing was too much trouble. Product was changed and quickly arrived. The photo online does not do the trophy justice. Fantastic product at a great p... See more

Rated 5 out of 5 stars

After a mishap with my 6 year olds 'player of the week' trophy I desperately needed a replacement to give back to the coach at the next training session. I found the same one on the website but strugg... See more

Rated 2 out of 5 stars

I placed an order 10 days ago. Have heard nothing from the company. I have chased up via the contact us page which doesn't appear to go anywhere as I have had no response. I was hoping to get the trop... See more

Company replied

Company details

  1. Trophy Shop
  2. Engraver
  3. Glass Engraver
  4. Outlet Mall

Written by the company

Supplier of trophies, medals & glass awards. We have a comprehensive engraving facility that allows us to not only engrave trophies but signs, labels and plaques in a variety of materials including brass, aluminium, acrylic & engraving laminates. We also offer a custom t-shirt printing and mug printing service. Established in 2001


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

104 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(104)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service from first phone call…

Fantastic service from first phone call right through to collecting the trophies! I had a last minute requirement for a company event, Adam pulled out all stops to help with choosing, design etc. and the quality of products is spot on, highly recommend using.

June 30, 2022
Unprompted review
The Trophy Store logo

Reply from The Trophy Store

Thanks for the great review!

Glad I could help you out of a sticky situation.

Rated 5 out of 5 stars

A brilliant company to use and have…

A brilliant company to use and have done for years - always accurate and in good time!

The new website is a little tricky to use when wanting engraving on but worth the effort

June 24, 2022
The Trophy Store logo

Reply from The Trophy Store

Thank you for your 5 star review!

Rated 4 out of 5 stars

No reply to my emails no customer care…

No reply to my emails no customer care at all x

June 24, 2022
The Trophy Store logo

Reply from The Trophy Store

Thank you for the 4 star review!

Apologies for not replying to your email, upon further investigation it appears for some reason your email was marked as spam!

Rated 5 out of 5 stars

Purchase and engraving of crystal plaque

Item purchased was as good as it was described, communication with seller was excellent and delivery was speedy. Will patronise seller any day.

June 24, 2022
The Trophy Store logo

Reply from The Trophy Store

Thank you for the 5 star review!

Rated 5 out of 5 stars

Superb service

Superb service offered by Trophy Store and good quality football trophies. Very friendly when i rang up to check on the order. Would definitely buy from them again!

June 12, 2022
The Trophy Store logo

Reply from The Trophy Store

Thank you for the 5 star review!

Rated 5 out of 5 stars

Great!!

Great time between order and delivery and the quality of engraving was incredible! Great prices aswell!

Would definitely recommend

May 29, 2022
The Trophy Store logo

Reply from The Trophy Store

Thank you for the 5 stars!

Rated 5 out of 5 stars

No need to look elsewhere

Delighted with the range to choose from and especially with the trophy we chose.
We had a technical problem with the online shop, from our side, but a simple phone call and everything was solved.
A good company and we will certainly use again.

March 18, 2022
The Trophy Store logo

Reply from The Trophy Store

Thank you so much for the five star review!

Rated 5 out of 5 stars

Great store

Great store
Went above and beyond to get what I needed

March 4, 2022
The Trophy Store logo

Reply from The Trophy Store

Thank you for the five star review :-)

Rated 4 out of 5 stars

Good customer service, decent medals.

Edit: I accidentally ordered the 'Antique' version of the medals, which were supposed to look more murky and dated than the shinier versions. The Trophy Store contacted me promptly and arranged switching them for the non antique versions. I would still say that there is some variance in quality, though I am satisfied enough with the results. Would maybe be nice to have a bit more of a description on their product pages so it's clear exactly what the 'Antique' medals are.

[Previous review:]
There was a huge range in the quality of these medals. A couple came out good but many of them are very murky. Some of the silver medals look like they're completely black. Quick dispatch and delivery but that's about all the good I have to say about them.

March 2, 2022
The Trophy Store logo

Reply from The Trophy Store

I'm happy to hear you are satisfied with the replacement medals! I will also look into the product descriptions to see how they can be made clearer.

Thank you for your order and thank you for updating your review!

Rated 5 out of 5 stars

Ordered online

We ordered some trophies online and the lovely gentlemen phoned us up to let us know that he didnt curently have some of the trophies in the siz we wanted in stock but he had them in a smaller size and offered that. we accepted and he gave us back some money so the payment for that size trophy was correct. We called back a couple of days later to see when we could pick the trophies up he gave us an option of two days and times that he would definetly be there.

December 27, 2021
The Trophy Store logo

Reply from The Trophy Store

Thank you so much for the review!

Rated 3 out of 5 stars

Fantastic product and we'll packaged…

Fantastic product and we'll packaged but delivery time is slow. We had a plain trophy no engraving or pattern and it still took a week.

November 4, 2021
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Reply from The Trophy Store

Please accept my apologies for the slow delivery, unfortunately we, like many other businesses are being effected by the current driver shortage which can sometimes mean deliveries take a little longer than expected.

I'm glad to hear you were happy with the trophy when you finally received it!

Rated 5 out of 5 stars

Ordered a trophy with a plaque

Ordered a trophy with a plaque, I made an error on the date, which the team picked up on and notified me immediately! Trophy is brilliant. Very impressed with the service and the team Thank you all.

October 15, 2021
Unprompted review
The Trophy Store logo

Reply from The Trophy Store

Nothing gets past our sharp eyed engravers! great to hear you are happy with your trophy.

Rated 5 out of 5 stars

Excellent service

Excellent service, quick delivery. Will order again soon

September 15, 2021
The Trophy Store logo

Reply from The Trophy Store

Thanks for the 5 star review Sinead!

Rated 5 out of 5 stars

Great service

Great service, good solid products, no messing about with ordering and picking up, would 100% use again

September 14, 2021
The Trophy Store logo

Reply from The Trophy Store

Thank you for the 5 star review!

Rated 5 out of 5 stars

Excellent. Unbelievable value for money

The choice of medals was excellent. They arrived very quickly and the quality far exceeds the price paid. I bought the medals as a fun gift for friends in lock down. I will be extending this gift to more friends based on my experience with this company. I also appreciated the gift of a bag of haribo included in my package.

March 24, 2021
Unprompted review

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