Vasstech Reviews 

136
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, friendliness, and willingness to go above and beyond to help. Many people appreciate the thorough and efficient work, with some noting quick turnaround times and effective problem resolution. Reviewers frequently mention the outstanding customer service, emphasizing clear communication and a respectful approach, especially when explaining complex issues. However, some people mentioned a less positive experience with an MOT, though this was addressed by management after a complaint.

What people talk about most

Service

Clients share positive opinions on service, consistently describing it as excellent, efficient, and reliable.... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising the team for being helpful,... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting that the team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

On 29thOctober 2025 VASSTech of Darlington started work on our VW TOURAN which had the cambelt/ timing belt broke. Alex, Nicholl and Naomi kept in touch almost every other day letting us know deta... See more

Rated 5 out of 5 stars

Visited Vasstech Thornaby today for my Troc clutch pedal issue. The service/mechanics are very knowledgeable and Libby the receptionist who dealt with all the ins and outs of paperwork and advice was... See more

Rated 5 out of 5 stars

The customer service at Vasstech is absolutely outstanding. A special shout out to the customer service team that helped us out on Monday. If you are looking for a company that genuinely care about t... See more

Rated 5 out of 5 stars

Such a great team. Always so obliging. Friendly and patient. On more than one occasion they have come to my rescue when repairs needed in a hurry. Very thorough and efficient. Price wise, nothin... See more

Company replied


Company details

  1. Mechanic
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Tire Shop

Written by the company

We cover servicing, repairs & MOTs to wheel alignments and paint work in our VW certified garages.


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(136)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vasstexh brilliant service from Russ &…

Vasstech brilliant service from Russ & Rob had a issue with my new car I bought with the heater matrix but this guys sorted it and dealt with the garage that I bought the car from to get the job approved for them to do it and either down to the payment from the garage paying for it. Plus I had the cam belt and water pump changed while they had it and Russ said needed the car 2 full days but I had the car back by 2pm the following day. I Would recommend anyone to use vasstech who own a vw or audi etc the guys are very clue up on this car as they are specialist in vw audi and seat etc. Russ & Rob and your team thanks again for your service and support and help 👍.

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service from Libby and team when I called with an oil leak caused by an inadequate service with a different unassociated garage. My car was looked at promptly, problem identified and fixed within 30 minutes. Would definitely recommend.

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

Incredible team, 100% recommended!

The team at Vasstech Northallerton are absolutely brilliant. I’ve had 2 cars serviced, mot’d and repaired here and they are always honest, hardworking and actually care about their customers, which can be hard to find with a garage. 100% recommend them and will always bring my cars back here despite living in Teesside! Thanks to the team, you are all incredible.

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great service for Q7

Used James, Scott and the team recently to get my Q7 serviced. Brilliant service, extremely informative with all my questions and really helpful with the loan car. Will definitely use again! Thanks to all

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great garage!

Booked my MOT last minute, within 30 mins Vasstech got back to me confirming a slot. On the day I dropped the car off and the MOT was complete within 60 mins. All advisories were quoted and explained thoroughly. Will 100% use Vasstech as my garage now

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service. Extremely knowledgable.

I had an issue with the sound system in my Audi A4. My local garage had deleted the fault codes which made troubleshooting the issue a challenge. None the less Vasstech were able to diagnose the fault after an inspection. I went through my insurance provided and had VASSTECH perform the work. Gemma at VASSTECH provided awesome customer service, frequently updating me on the progress of the part order and liaising with the warranty provider. The car was in and out in a couple of hours and the fault now fixed. I will now use VASSTECH as my garage of choice for any repair works.

April 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, 2 weeks running- two different problems with my Audi. Away from home concerned about trusting a garage I hadn’t used before - well , what fantastic service. Highly recommend and Ruth at reception was exceptional.

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

I took my audi q5 into the main…

I took my audi q5 into the main dealership where I purchased it from it was out if warranty and I had a problem with the tailgate sometimes it would open off the keyfob and sometimes not.
They informed me it was an electrical problem and the cost would be in the region of £500 which in my experience of their charges meant over ! It wasn't the end of my world so I declined.
I work in Darlington and just happened to mention it to a local car dealer he straight away told me to take it to Vasstech his exact words were they won't have you over like the main dealerships will.
I took it up to them and left the car within an hour they rang me and told me what the problem was and definitely less than £200 as they weren't 100% sure of the exact cost of the part.
The girls on reception were brilliant the mechanic was 1st class and the service I received was honest professional and a lot different to what I had experienced from the main dealerships.
I now have a company car and it has to go to the main dealer as part of the lease agreement otherwise I would be using Vasstech.

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

Friendly, Quick and Honest Dealership

VASSTECH specialise in Volkswagen, Audi, SEAT and Skoda, but I was able to take my Hyundai in for a repair. They booked me in quickly and repaired the problem within 3 hours. It saved me a round trip of 30 miles to the main dealer, no parts were needed and the cost was very reasonable - not something I would expect from a main dealer! Thanks for the friendly, quick, efficient and honest way that you dealt with me.

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

brilliant service

I've used Vasstech for a few years now on three different car and have always found them to provide an excellent service, with polite staff and nice facilities. The courtesy cars have always been clean and well presented.

March 5, 2024
Unprompted review
Rated 5 out of 5 stars

Vasstech Darlington -

Vasstech Darlington -

I needed a service as I had car warning lights flashing and was due to travel down south later in the week. I was booked in next day, everything sorted and new tyres fitted. the service from Alex and the team was first rate. Thanks again I will return. Highly recommended.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

We’ve recently started using Vasstech. On Monday I had the misfortune to have my brakes malfunction whilst on the motorway. I carefully drove home and call Vasstech and explained the issue.
Gemma couldn’t have been more helpful. I brought my car (slowly!) over to the garage. A courtesy car was waiting for me so I was still able to go about my day. Within 24hrs my car was fixed and on the road.
Previous garages used wouldn’t have looked at the car for at least a week.
It might be a little more expensive but for that service it’s worth paying for.
Highly recommend Vasstech. Ruth, Gemma and the team are very professional and caring about each customer and their vehicle.

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

VASSTECH… Top Rate!

I have taken my Tiguan to VASSTECH since I first bought it and can't recommend them highly enough, they are the experts in VW group vehicles. Everyone is friendly, helpful and reliable and they know what they are doing, you just know that your car is in good hands... the best!

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

Reliable, knowledgeable....and always there...

We have used Vasstech for over 10 years to service and MOT our VW cars. The service has always been exemplary. Knowledgeable and helpful office staff ...who are on a par with the car mechanics. (I'm too old fashioned to call them 'technicians').

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

I have been using Vasstech’s Darlington…

I have been using Vasstech’s Darlington garage for a number of years for my cars (Skoda and Seat) and the quality of the work and the service has always been excellent. This visit for a service and MOT was typical of their good work.

January 29, 2024
Unprompted review

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