Vasstech Reviews 

136
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, friendliness, and willingness to go above and beyond to help. Many people appreciate the thorough and efficient work, with some noting quick turnaround times and effective problem resolution. Reviewers frequently mention the outstanding customer service, emphasizing clear communication and a respectful approach, especially when explaining complex issues. However, some people mentioned a less positive experience with an MOT, though this was addressed by management after a complaint.

What people talk about most

Service

Clients share positive opinions on service, consistently describing it as excellent, efficient, and reliable.... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising the team for being helpful,... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting that the team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

On 29thOctober 2025 VASSTech of Darlington started work on our VW TOURAN which had the cambelt/ timing belt broke. Alex, Nicholl and Naomi kept in touch almost every other day letting us know deta... See more

Rated 5 out of 5 stars

Visited Vasstech Thornaby today for my Troc clutch pedal issue. The service/mechanics are very knowledgeable and Libby the receptionist who dealt with all the ins and outs of paperwork and advice was... See more

Rated 5 out of 5 stars

The customer service at Vasstech is absolutely outstanding. A special shout out to the customer service team that helped us out on Monday. If you are looking for a company that genuinely care about t... See more

Rated 5 out of 5 stars

Such a great team. Always so obliging. Friendly and patient. On more than one occasion they have come to my rescue when repairs needed in a hurry. Very thorough and efficient. Price wise, nothin... See more

Company replied


Company details

  1. Mechanic
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Tire Shop

Written by the company

We cover servicing, repairs & MOTs to wheel alignments and paint work in our VW certified garages.


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(136)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Passat went into limp mode

My Passat went into limp mode. Main dealer offered appointment 6 weeks in future. I read reviews on Vasstech Knaresborough, phoned them and my car was in 2 days later. 30 minutes later i was back on the road. I will be going there again.

November 8, 2022
Unprompted review
Rated 5 out of 5 stars

Vasstech - Knaresborough :-)

Very helpful company and go the extra mile when it comes to customer service. Even fixed something on my vehicle that I was unaware of (for free :-)
Big thanks to Paul and Rebecca for all your help recently and of course the rest of the team!! 5 stars from me

November 30, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service at very competitive…

Excellent service at very competitive pricing. Vasstech really helped me with instant response. I arrived on 22nd Sept at 08.45 with no appointment, having seen an emission control warning light on my Audi A4. Immediately the helpful Technician used the diagnostic tool to identify a defective glowplug. The part was ordered, delivered and fitted with a total bill of £35. I was on my way by 09.15. Fantastic team at Vasstech, so professional and efficient !

September 27, 2021
Unprompted review
Rated 5 out of 5 stars

👍👍👍👍👍 🌟🌟🌟🌟🌟

Great service every time from Ian and the guys at Vasstech Durham. They now look after both our cars (Skoda & Toyota) Honest, polite, knowledgeable it's a pleasure going there, apart from the handing money over bit ☺️

July 21, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent!

Booked my VW in for a service.( Durham) Excellent communication and service. Were great to deal with and a lot cheaper than main dealer. Vasstech is also recognised by VW/Audi as service centre, so won’t affect warranty/ lease. Will definitely be using again!

June 29, 2021
Unprompted review
Rated 5 out of 5 stars

Vasstech Durham - great service

Had my transporter in for some minor work recently. Ian at the durham branch was great. Good customer service and the work was carried out quickly and efficiently. Will be going back there in the future for all servicing and repairs work 👍

February 24, 2021
Unprompted review
Rated 5 out of 5 stars

Vasstech Teesside - excellent customer service

This review is for Vasstech Teesside
I booked a service with them for an Audi A1 to avoid being ripped off by the Audi dealership garage. While there were scares along the way, of repairs that I had not bargained for and therefore a hefty bill at the end, Emma dealt with everything efficiently, helpfully and economically. Adding an MOT service at a competitive price also helped avoid me the hassle of another appointment at another time. I would recommend this garage to others wholeheartedly.

November 13, 2020
Unprompted review
Rated 5 out of 5 stars

Speedy diagnosis and repaired the following day.

Was advised to try here as my usual mechanic was unable to diagnose a problem, due to the specialist equipment required to identify fault. Problem was located and repaired the following day by Vasstech technicians at the Thornaby branch. Staff were great and most helpful, would definitely recommend them.

May 23, 2018
Unprompted review

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