The Villa Agency Reviews 

245
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We would highly recommend The Villa Agency. Ginnie and her team are excellent. Always there to answer queries, quickly. Very efficient. Their portfolio of villas in Portugal is fabulous. We have been... See more

Company replied

Rated 5 out of 5 stars

I highly recommend the Villa Agency, Ginnie and her team are quick to respond to queries and always provide a solution. Fantastic company

Company replied

Rated 5 out of 5 stars

We have used Villa Agency exclusively for our holiday in bookings for many years. At the most basic level nothing has ever gone wrong. The villas always live up to expectations and car hire arran... See more

Company replied

Rated 5 out of 5 stars

Another great holiday in Portugal thanks to Ginnie and her team at Villa Agency , and simple booking system .We had a lovely villa in a convenient location for restaurants, shops and trips into Carv... See more

Company replied

Company details

  1. Vacation Home Rental Agency

Written by the company

Our family-run business has been specialising in holiday rentals since 1984. With villas to rent in Portugal, Greece, Spain, and Croatia, we create the foundations for your unforgettable escapes. When you choose The Villa Agency, you're choosing more than just a place to stay – you're choosing a tailored experience with our expert knowledge and personal service. We understand the importance of financial peace of mind. That's why we're proud to assure you that our villa holidays are fully bonded, providing 100% financial security. We love holidays. Let us take care of yours.

The Villa Agency

Written by the company

We are a family run business catering primarily for family holidays. Our holidays are fully bonded so your money is 100% safe.
When you telephone us you will hear a friendly voice, not a recorded multiple choice announcement. We love talking about our villas and have all the time in the world to assist you. Among our staff are mums who take their children to our villas and are happy to discuss each property with you, helping to choose the right one for your family. We believe that our personal and old fashioned approach to service is the reason why so many of our clients choose to book with us year after year.

ATOL and ABTOT protected

Complete financial protection

All holidays booked with The Villa Agency are fully protected so your money is 100% safe.

Contact info

4.9

Excellent

TrustScore 5 out of 5

245 reviews

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4.9

All reviews

(245)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Really happy with the experience

Really happy with the experience, used for villa and car hire. All straightforward and easy. Would thoroughly recommend them.

July 19, 2022
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Reply from The Villa Agency

Thank you for your glowing review and we are so happy that all went well for your first booking with The Villa Agency. May it be the first of many. ;0)

Rated 5 out of 5 stars

Holiday in Portugal 2022

We have finally had our holiday (end of June 2022) that we had originally planned for 2020. The Villa Agency were great throughout the period when Covid restrictions were being changed every few weeks, helping us reschedule and find the right villa and car for us. Everything went very smoothly and we had a fantastic holiday.

July 19, 2022
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Reply from The Villa Agency

Thank you for this 5 star review. We are so glad you finally got your holiday and that all went well. We look forward to hearing from you again.

Rated 4 out of 5 stars

Lovely holiday delayed 2 years by Covid

We finally had our holiday in May 2022 after having it rolled over from 2020 and 2021 due to the pandemic. We had some discussions with the Villa Agency in 2020 about refunds etc but in the end agreed with them that they hold our money until we could take the holiday - 2022. There were some prices increases but that was not unexpected. Apart from this the Villa Agency handled our reservation very efficiently, as they always do. The Villa was ready for us and we had an excellent holiday - which we were ready for after waiting 2 years!

July 8, 2022
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Reply from The Villa Agency

Thank you for your review. How wonderful that you had such a lovely time, especially after waiting for 2 years for your holiday! It is always a pleasure to look after your holiday plans Mr Smith. We look forward to hearing from you again. ;0)

Rated 5 out of 5 stars

Algarve villa

The villa agency provided excellent service. The villa was of high quality and well maintained.

July 1, 2022
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Reply from The Villa Agency

Thank you. We are so pleased all went well, especially following the disappointment with the previous company you booked with. We look forward to arranging lots of holidays for you in the future!

Rated 5 out of 5 stars

The Villa Agency - 5 Star

We've been using The Villa Agency for 23 years now and they have always looked after us very well. The local villa managers have been excellent and, if there has been an issue, it has always been dealt with very promptly. We are very happy to recommend them.

July 1, 2022
Rated 5 out of 5 stars

Wonderful holiday from the transfer…

Wonderful holiday from the transfer from Faro to the beautiful villa, very helpful Villa team. The pool the BBQ and gardens where well kept and the same with the Villa. All in all very professional service and sorry to leave! Will return….

July 1, 2022
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Reply from The Villa Agency

Thank you for your lovely review. We are so pleased to hear you had a good time. We look forward to hearing from you when you next book a villa holiday.

Rated 5 out of 5 stars

I have used the Villa agency for 8…

I have used the Villa agency for 8 years and have just come back from our 5th booking in one of their villas. Once again, another beautiful villa and service provided as well as great communication from the team if I have had any queries. I will look forward to booking my next trip to Portugal with them.

June 24, 2022
Unprompted review
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Reply from The Villa Agency

Thank you so much for your wonderful review. We are delighted that all went well and you felt looked after. This means everything to us. We look forward to helping to arrange your next holiday.

Rated 5 out of 5 stars

ii recently stayed at the veramar…

ii recently stayed at the veramar grande in majorca, this villa was amazing and the pool was unbelievable! i took my family (10 of us) for my partners 40th birthday, he was so pleased with it. Ginnie at villa agency helped organise this along with some surprises for my partners birthday, she was so helpful. i will be booking again with villa agency and most certainly go back to this villa one day in the future.

June 6, 2022
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Reply from The Villa Agency

Thank you Claire. It was an absolute pleasure to look after your holiday plans and help arrange the birthday surprise. We look forward to hearing from you when you are next planning a villa holiday. Ginnie

Rated 5 out of 5 stars

Excellent service!

June 1, 2022
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Reply from The Villa Agency

Thank you! We are delighted with our 5 star score and more so that you enjoyed your holiday at Sao Martins. We look forward to hearing from you in the near future.

Rated 5 out of 5 stars

We always use the Villa Agency for our…

We always use the Villa Agency for our holidays, the villas are lovely well presented and a joy to be in them

I would recommend using the The Villa Agency for villa holidays, we have rented many of the villas and would go anywhere else, they are all wonderful

May 27, 2022
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Reply from The Villa Agency

Thank you Mrs Luck. As always, it has been a pleasure to look after your holiday plans. Ginnie

Rated 4 out of 5 stars

Overall

Overall, a very positive experience. Only issue is the AC worked for a portion of the time we were there, and we paid extra to have the AC.

May 26, 2022
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Reply from The Villa Agency

Thank you for your review. We are very sorry that the air con stopped working during your stay. Thank you for letting us know so we can do what is necessary to remedy the situation. We sincerely hope that you enjoyed your stay and we look forward to hearing from you some other time

Rated 5 out of 5 stars

Very helpful team to speak to and the…

Very helpful team to speak to and the new website makes booking villas very easy

May 25, 2022
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Reply from The Villa Agency

Thank you Mr Firth. We are so glad you feel the process is easy and we look forward to welcoming you back to Belcarina.

Rated 5 out of 5 stars

Many years using The Villa Agency…

Many years using The Villa Agency services and very satisfied.

Excellent in every aspect.

May 12, 2022
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Reply from The Villa Agency

Thank you so much for your review. It is always a pleasure to take care of your holiday plans.

Rated 5 out of 5 stars

Great Service

Ginnie and her team are extremely helpful and very thorough in finding the right property for our needs. Thank you!

March 25, 2022
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Reply from The Villa Agency

Thank you so much for our 5 star review. It has been a pleasure helping you find a villa for your holiday and we hope you have a wonderful time.

Rated 5 out of 5 stars

We recently rented a villa in Carvoiero…

We recently rented a villa in Carvoiero via The Villa Agency and we couldn't be more delighted. The booking process and information provided was detailed and professional and when we arrived at the villa it certainly lived up to our expectations. It's well furnished, clean and in a great location - everywhere seems to be about 10 mins away. The pool was lovely and despite it being November we used it on several occasions.
We would definitely use The Villa Agency again.

November 29, 2021
Rated 5 out of 5 stars

Excellent service

Excellent service. The villa easily met our expectations and all went smoothly
Well done

November 12, 2021
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Reply from The Villa Agency

Thank you so much for taking the time to review your experience. We are delighted that you enjoyed your stay at Borromeo and we sincerely hope you think of us next time you book a villa holiday. Best wish from us all at The Villa Agency

Rated 5 out of 5 stars

Sssh! Don't tell everyone!

The villa was so gorgeous, I am loathe to tell you about it in case it gets too booked up! We couldn't have wished for a better house to accommodate our party, which changed half way through.
The master bedroom was fantastic and the en-suite was lovely. the second bedroom was also great. The two downstairs bedrooms were shady (this was late season so we weren't looking for shade!) but adequate. There were so many places to sit inside, we never felt on top of each other and we could always choose sun or shade in the many outside areas.
We loved the barbecue terrace for pre-dinner drinks and ate outside every night, even at the end of October. Everyone commented on the huge outside dining table.
There were a few niggles, like having to top up the dishwasher with salt and rinse aid and buy big bin bags, but this was soon forgotten in our appreciation of this great find!
We had a fabulous meal at Quinta da Saudade and the owners gave us a huge bouquet for our anniversary. Jan, the house manager also gave us a bottle of champagne, which was an amazing thought.
Throughout the process of booking and holidaying I was impressed with The Villa Agency. They were helpful at every stage, particularly during the uncertainties of the pandemic. Thank you so much, Ginnie!!

November 12, 2021
Unprompted review
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Reply from The Villa Agency

Thank you for your lovely review and we are delighted that the champagne from The Villa Agency was delivered successfully for your anniversary! We are so pleased you enjoyed your stay at Casa Leao and we sincerely hope that we hear from you again when you next book a villa holiday. All the very best wishes from us all at The Villa Agency.

Rated 4 out of 5 stars
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Reply from The Villa Agency

Thank you for your review. We are pleased you felt we looked after your holiday with care and attention. We look forward to hearing from you again when you next book a villa holiday.

Rated 5 out of 5 stars

The last 6 years we had bookings by…

The last 6 years we had bookings by Thevillaagency for several villa's in the Algarve. Always top accommodations with super service from Ginnie and staff!

November 10, 2021
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Reply from The Villa Agency

Thank you so much for sharing your experience. It means the world to us and we are delighted you enjoyed your holiday this year and look forward to helping arrange many more to come! ;0)

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