The Villa Agency Reviews 

245
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We would highly recommend The Villa Agency. Ginnie and her team are excellent. Always there to answer queries, quickly. Very efficient. Their portfolio of villas in Portugal is fabulous. We have been... See more

Company replied

Rated 5 out of 5 stars

I highly recommend the Villa Agency, Ginnie and her team are quick to respond to queries and always provide a solution. Fantastic company

Company replied

Rated 5 out of 5 stars

We have used Villa Agency exclusively for our holiday in bookings for many years. At the most basic level nothing has ever gone wrong. The villas always live up to expectations and car hire arran... See more

Company replied

Rated 5 out of 5 stars

Another great holiday in Portugal thanks to Ginnie and her team at Villa Agency , and simple booking system .We had a lovely villa in a convenient location for restaurants, shops and trips into Carv... See more

Company replied

Company details

  1. Vacation Home Rental Agency

Written by the company

Our family-run business has been specialising in holiday rentals since 1984. With villas to rent in Portugal, Greece, Spain, and Croatia, we create the foundations for your unforgettable escapes. When you choose The Villa Agency, you're choosing more than just a place to stay – you're choosing a tailored experience with our expert knowledge and personal service. We understand the importance of financial peace of mind. That's why we're proud to assure you that our villa holidays are fully bonded, providing 100% financial security. We love holidays. Let us take care of yours.

The Villa Agency

Written by the company

We are a family run business catering primarily for family holidays. Our holidays are fully bonded so your money is 100% safe.
When you telephone us you will hear a friendly voice, not a recorded multiple choice announcement. We love talking about our villas and have all the time in the world to assist you. Among our staff are mums who take their children to our villas and are happy to discuss each property with you, helping to choose the right one for your family. We believe that our personal and old fashioned approach to service is the reason why so many of our clients choose to book with us year after year.

ATOL and ABTOT protected

Complete financial protection

All holidays booked with The Villa Agency are fully protected so your money is 100% safe.

Contact info

4.9

Excellent

TrustScore 5 out of 5

245 reviews

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4.9

All reviews

(245)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Another great holiday in Portugal…

Another great holiday in Portugal thanks to Ginnie and her team at Villa Agency , and simple booking system .We had a lovely villa in a convenient location for restaurants, shops and trips into Carvoeiro. The villa was kept very clean and had every amenity you could want ,the outside was very spacious with an extra large heated pool .Looking forward to returning next year .

Thanks Ginnie. Leonardo Lee

October 27, 2021
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Reply from The Villa Agency

Dear Mr Lee,
Thank you so much for your review. We are so pleased you enjoyed your first stay at Villa Rita. It is always a pleasure to look after your holiday plans as we have done for over 10 years now! Thank you for always choosing us and we look forward to hearing from you again for your 2022 holiday. ;0)

Rated 5 out of 5 stars

Highly recommended agency

Highly recommended agency. Contact very friendly and questions were always responded to very quickly. The rented holiday home was as described, very nice and well-kept and well equipped. We have already booked twice through the agency and can highly recommend them!

October 26, 2021
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Reply from The Villa Agency

Thank you for your review. We are thrilled that you enjoyed Gwenva and it has been a pleasure looking after your holiday plans. We look forward to hearing from you again.

Rated 5 out of 5 stars

Villa Victoria September 2021

As usual, the whole process with Agency and accommodation was excellent.
Villa was very nice and great value.
Location was perfect being out of the village but not too remote.

October 12, 2021
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Reply from The Villa Agency

Thank you Mr Chamberlain. We are so pleased you enjoyed your stay at Victoria. We look forward to hearing from you again for your 2022 getaway. ;0)

Rated 5 out of 5 stars

Outstanding all round

At a difficult time to travel we decided to use the Villa Agency as they had been recommended to us and we have used them in the past .
Ginnie was outstanding, helping us to decide on the right villa and also helped out with the car hire service which was also excellent.
A faultless service and one we will return to as soon as we can.

October 5, 2021
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Reply from The Villa Agency

Thank you so much for your glowing review! It was an absolute pleasure to help you find the right house and I am delighted that you enjoyed Escola Velha. We all appreciate how important holidays are, especially following a difficult year, so its lovely to hear all went well.

Rated 4 out of 5 stars

Ginnie Phillips of the Villa Agency…

Ginnie Phillips of the Villa Agency found us a great villa, was always on hand to answer any queries that we had and was extremely accommodating with our booking with the ever changing Covid 19 travel restrictions. Thank you Ginnie for enabling our annual family holiday to go ahead.

September 14, 2021
Unprompted review
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Reply from The Villa Agency

Thank you for your lovely review. We are so pleased you had a good time. We hope to hear from you again in the not too distant future. Ginnie and the team. ;0)

Rated 5 out of 5 stars

Excellent service

Excellent service. Fast, reliable, the villas were clean and in very good conditions. A customer for the future, no doubts.

September 12, 2021
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Reply from The Villa Agency

Thank you Mr Tinoco. We are delighted that you enjoyed your stay and we look forward to hearing from you when you are next arranging your holidays.

Rated 5 out of 5 stars

Ginnie was so helpful in finding the…

Ginnie was so helpful in finding the right Villa for my customer and the customers feedback was the Villa was fantastic, just what they wanted and that they had a wonderful holiday. Can't ask for more than that!

September 10, 2021
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Reply from The Villa Agency

Thank you Catherine. That is lovely to read and we are so pleased that they enjoyed their holiday. It has been a pleasure working with you to make sure your clients had a seamless experience. We hope to hear from you again very soon.

Rated 5 out of 5 stars

Excellent

Last minute booking with the villa agency- exceptional attention to detail at every stage. Advisor Ginnie was very helpful, villa, transfers, advise on travel and restrictions excellent. Would definitely use this company again

September 10, 2021
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Reply from The Villa Agency

Thank you so much for taking the time to review your experience. We are thrilled that you enjoyed your stay at Villa da Mare. We look forward to welcoming you back.

Rated 5 out of 5 stars

Great service!

Recently returned from a villa in Portugal. Ginnie was so helpful in the run up to our holiday answering any questions we had. Great service and very responsive. Would definitely use The Villa Agency again!

August 31, 2021
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Reply from The Villa Agency

Thank you so much for writing this review and we are delighted that you are happy with the service you received from The Villa Agency. We look forward to arranging future holidays for you.

Rated 5 out of 5 stars
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Reply from The Villa Agency

Thank you! We are glad that you were happy with the communication from us and we look forward to welcoming you to Jacaranda.

Rated 5 out of 5 stars

Everything is OK

May 19, 2021
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Reply from The Villa Agency

Thank you for your comments. We look forward to welcoming you to Casa Leao.

Rated 5 out of 5 stars

First experience - impressed!

First experience with The Villa Agency and, honestly, I am very impressed! Thankful for the way I was treated. Always available to help, which reflects a lot of confidence to the customer. Very good work, in particular by Ginnie Phillips!

May 14, 2021
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Reply from The Villa Agency

Thank you so much! We hope you enjoy your holiday.

Rated 5 out of 5 stars

Friendly, Professional, Reliable

We've always received an excellent service from the Villa Agency. Even more so over the last 12 months with having to move and rearrange bookings due to covid. Not only a professional company but a friendly one too. Ginnie makes you feel completely at ease and I will not hesitate using the Villa Agency again.

March 25, 2021
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Reply from The Villa Agency

Thank you so much for your review. We know how disappointing it is for those who have not been able to enjoy their holiday as planned. We are so pleased we found a solution for you.

Rated 5 out of 5 stars

Excellent

Villa was spacious, clean, comfortable. Covid precautions were in place. The cleaning 3 times (unexpectedly) during our stay. The pool and outdoor area excellent. Location was 5-10 minutes walk to town centre, but in a quiet residential area.

October 29, 2020
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Reply from The Villa Agency

Thank you so much for taking the time to review us. We are so pleased that you enjoyed your stay at Sacada. We hope to hear from you again when you are ready to plan your next villa holiday.
Stay safe.

Rated 5 out of 5 stars

Amazing holiday

Myself and husband have had the best villa holiday yet thanks to the villa agency! We regularly stay in villas and have tried many companies, but the villa agency are definitely our favourite now and we won't be turning back.
I changed dates a few times, this was no problem! We arranged 10 nights in Terras Altas then 5 nights in Leao. Communication was fast and simple, any questions were answered in depth and made me feel like a valued customer, they really do want to make the holiday special for you!
Now, the villas were out of this world. I'd searched the website for literally hours checking prices, dates and finding villas that suit our needs. When we arrived both villas were so much larger than expected! First terras altas felt like a mansion especially with the long winding driveway, the cleaner Filizmina was so friendly and helpful, definitely the nicest cleaner we've ever had. We instantly fell in love with the villa, the photos really don't show how amazing it is! We managed to walk everywhere easily, to aldi, oceano, restaurants and got an uber to the beach.
Next Casa Leao was also immaculate and huge. Only a few mins down the road but the location felt very different and secluded which was a luxury. Again this villa was perfect and we enjoyed every moment.
Deposit was refunded quickly too. Will absolutely book with this agency again, can't recommend them enough! Just have to see what 2021 brings in regards to covid and hope we can get abroad again. Thanks so much to the team at the villa agency, they made our holiday one to remember

October 27, 2020
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Reply from The Villa Agency

Thank you so much for this detailed review which was an absolute pleasure to read. It has been a challenging year for everyone and reading your review really does make everything seem better! We LOVE what we do here and helping to arrange a perfect holiday means everything to us so thank you for sharing your experience so eloquently. ;0)

Rated 5 out of 5 stars

Great holiday experience

We have been using the villa agency for a couple of years now and always had a first class service.
We have just spent 10 glorious days at Casa Luisa and everything was perfect.
The ladies who came to clean did a marvellous job and in these present times we felt comfortable in the knowledge that the Villa Agency had put in safe guarding measures to keep us safe.
We will certainly be using this company again.
Thank you.

October 27, 2020
Unprompted review
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Reply from The Villa Agency

Thank you so much. We are delighted that everything ran smoothly and we look forward to hearing from you again.
Stay safe.

Rated 5 out of 5 stars

Excellent Service

I thoroughly recommed The Villa Agency, we have used them three times now and the service is exemplary. The communication is very friendly and quick and provides all the necessary information. They don't try to sell add on extras and they refund the deposits in the promised time frame. They're my first port of call if I'm looking for a villa now.

October 16, 2020
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Reply from The Villa Agency

Thank you so much for your review. We are delighted that you enjoyed your holiday and were happy with the service you received from us. We look forward to hearing from you again when you next book your villa holiday.

Rated 5 out of 5 stars

Perfect holiday!

We went to Ginnie with a list of requests and a very last minute booking. She suggested a selection of properties and gave us first hand experience of each villa. The ‘Covid’ pack and cleaning service were excellent, as was the Villa manager. The villa was extremely well equipped and very comfortable. Sao Pedro may be more rural - but the peace and quiet was perfect for what we needed and Ferragudo is just down the road with some excellent restaurants! Well done Villa Agency - a truly personalised service is quite special!

September 30, 2020
Unprompted review
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Reply from The Villa Agency

Thank you so much for taking the time to review us. We are so pleased that you enjoyed your stay at Sao Pedro. We look forward to arranging more villa holidays for you in the future. ;0)

Rated 5 out of 5 stars

We have worked with Ginnie and the…

We have worked with Ginnie and the Villa Agency for a while now and they now our first port of call for Villas within Europe. Their service , flexibility and honest advise is always spot on and trustworthy.

September 29, 2020
Unprompted review
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Reply from The Villa Agency

Thank you so much. That means a lot to us and you are always a pleasure to speak to. We look forward to hearing from you again some other time.

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