The Villa Agency Reviews 

245
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We would highly recommend The Villa Agency. Ginnie and her team are excellent. Always there to answer queries, quickly. Very efficient. Their portfolio of villas in Portugal is fabulous. We have been... See more

Company replied

Rated 5 out of 5 stars

I highly recommend the Villa Agency, Ginnie and her team are quick to respond to queries and always provide a solution. Fantastic company

Company replied

Rated 5 out of 5 stars

We have used Villa Agency exclusively for our holiday in bookings for many years. At the most basic level nothing has ever gone wrong. The villas always live up to expectations and car hire arran... See more

Company replied

Rated 5 out of 5 stars

Another great holiday in Portugal thanks to Ginnie and her team at Villa Agency , and simple booking system .We had a lovely villa in a convenient location for restaurants, shops and trips into Carv... See more

Company replied

Company details

  1. Vacation Home Rental Agency

Written by the company

Our family-run business has been specialising in holiday rentals since 1984. With villas to rent in Portugal, Greece, Spain, and Croatia, we create the foundations for your unforgettable escapes. When you choose The Villa Agency, you're choosing more than just a place to stay – you're choosing a tailored experience with our expert knowledge and personal service. We understand the importance of financial peace of mind. That's why we're proud to assure you that our villa holidays are fully bonded, providing 100% financial security. We love holidays. Let us take care of yours.

The Villa Agency

Written by the company

We are a family run business catering primarily for family holidays. Our holidays are fully bonded so your money is 100% safe.
When you telephone us you will hear a friendly voice, not a recorded multiple choice announcement. We love talking about our villas and have all the time in the world to assist you. Among our staff are mums who take their children to our villas and are happy to discuss each property with you, helping to choose the right one for your family. We believe that our personal and old fashioned approach to service is the reason why so many of our clients choose to book with us year after year.

ATOL and ABTOT protected

Complete financial protection

All holidays booked with The Villa Agency are fully protected so your money is 100% safe.

Contact info

4.9

Excellent

TrustScore 5 out of 5

245 reviews

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4.9

All reviews

(245)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Last minute holiday to the algarve…

Last minute holiday to the algarve organised when the travel window was briefly opened. Excellent and responsive service from Ginnie at the villa agency. The villa was just as pictured on the website and the communication was brilliant in order to ensure everything proceeded as planned.
We would definitely use this company again and recommend without reservation.

September 19, 2020
Unprompted review
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Reply from The Villa Agency

Thank you so much. We are delighted that you enjoyed your stay at Sandy View. It was all very last minute but that just adds to the excitement and we were happy to help you find your perfect last minute getaway. We look forward to hearing from you another time.

Rated 5 out of 5 stars

The Villa Agency offer great properties…

The Villa Agency offer great properties with great customer service. We used them this year for the first time and I wouldn't hesitate to use them again.

September 14, 2020
Unprompted review
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Reply from The Villa Agency

Thank you Mrs Wallace. We are absolutely delighted that you enjoyed your stay at Katrina and we hope to hear from you next time you book a villa holiday. Take care and stay safe.

Rated 5 out of 5 stars

Top Marks to Villa Agency

I have used Villa Agency for a number of years (10+), first time for about 3 years. Even at these difficult times of Covid, everything was organized with great efficiency and diligence as always. Up to date COVID 19 information, disinfectant, masks and thermometer on hand placed in Villa prior to arrival. Cleaning procedures clear. On top of everything else a prefect villa and a prefect 10 days in the Algarve. Thank you

September 11, 2020
Unprompted review
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Reply from The Villa Agency

Thank you so much for taking the time to review us. We are so pleased that you enjoyed your stay at Sao Pedro and we hope to hear from you again when you next arrange a villa holiday.

Rated 5 out of 5 stars

We used The Villa Agency in 2020

We used The Villa Agency for the first time this year. I found their office in England and Portugal both really friendly, efficient, helpful and always available. A special thank you to Ginnie Philips. I wouldn't hesitate to use them again. Our villa was wonderful and matched everything they said about it.

September 11, 2020
Unprompted review
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Reply from The Villa Agency

Thank you so much for taking the time to review us. It really does mean everything and we are delighted that you enjoyed your stay at Katrina. We look forward to hearing from you again

Rated 5 out of 5 stars

Excellent service, lovely villas

Excellent service. We have travelled for several years with the Villa Agency, staying at various villas over the Algarve either on our own as a family of 4 or travelling with parents. Their villas are well maintained, clean, tidy and in great locations for all budgets. A particular favourite of ours is Saragoca with its fantastic views.
We had booked to travel this May but had to cancel due to covid and they have been able to move our holiday to a different villa for next year with no quibble. There is always great communication throughout the booking process and I could not fault Ginnie throughout this time. Fingers crossed that we are all able to travel next year as we are looking forward to the staying in the villa booked! Many thanks

September 2, 2020
Unprompted review
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Reply from The Villa Agency

Thank you Mrs Prescott. We are so pleased that we found a solution that you are happy with after the disappointment this year. Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Extremely helpful

Were extremely helpful when our holiday had to be cancelled due to Coronavirus.

August 25, 2020
Unprompted review
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Reply from The Villa Agency

Thank you so much. We look forward to hearing from you again.

Rated 5 out of 5 stars

I'd like to think we're part of the…

I'd like to think we're part of the villa agency family..... Going to Portugal twice a year we always receive excellent service. None of us knew what would happen this year and it has been a strain on everybody but the professionalism of Ginnie & the team sorting out and amending our villa accommodation has been second to none

August 20, 2020
Unprompted review
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Reply from The Villa Agency

And so you are! What a lovely thing to say. We are delighted that you feel this way. Thank you for taking the time to share it on here.
Ginnie

Rated 5 out of 5 stars

Amazing customer service

I cannot say enough about the customer care and service Ginnie provided us. After we found ourselves being let down by another provider with less than 72 hours notice from our date of travel, Ginnie jumped on to help us out. She is a credit to her industry, her attentive nature and communication was a pleasure to deal with. You can see these guys truly understand their customer, us as travellers and also the villa owners. Truly amazing

August 19, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service as always from the UK…

Fantastic service as always from the UK and Algarve teams. Even in these unprecedented trading conditions for the holiday sector, Ginnie and her employees remain as helpful and considerate as ever. Our thanks to you all again for doing so much to make our holiday happen. The Jacksons.

August 19, 2020
Unprompted review
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Reply from The Villa Agency

Thank you so much Mr Jackson. We genuinely love what we do and we are so glad they you got to enjoy your holiday as planned this summer.

Rated 5 out of 5 stars

Excellent service

If only every other service provider was as helpful and accommodating as this company - not least providing accurate property descriptions - booking holidays would be a lot easier. If you have not used them before, give them a try, you will not be disappointed unless of course their many satisfied regular customers have not beaten you to the accommodation of your choice. Even then they will do their very best to find you something suitable.

August 13, 2020
Unprompted review
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Reply from The Villa Agency

Thank you Mr Guest. It is always a pleasure to look after your holiday bookings. Thank you for your ongoing support. We look forward to arranging many more holidays for you in the future.

Rated 5 out of 5 stars

Excellent product and outstanding customer service

During these challenging (COVID pandemic) times, how refreshing has been to communicate/work with Ginnie and The Villa Agency. Ginnie worked tirelessly to find the right solution to a cancelled booking, showing professionalism, empathy, quick response to emails and an absolute pleasure to deal with. I will definitely be back! Thank you.

August 13, 2020
Unprompted review
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Reply from The Villa Agency

Thank you Sonia. We are so happy that you have been pleased with the service you have received. Especially in such a challenging year. We look forward to hearing from you veery soon.
Ginnie

Rated 5 out of 5 stars

Impressed.

My wife and I, and wider family, have used The Villa Agency for years, which tells its own story. We are particularly fond of the Algarve, and have had some of our best holidays there through them. The staff are friendly and efficient, and everything is well organised. We felt compelled this year, reluctantly, to postpone a week-long holiday in Olhos D’Agua booked for late September, and The Villa Agency were more than happy to help us move it to almost exactly the same week next year.

August 13, 2020
Unprompted review
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Reply from The Villa Agency

Thank you so much Mr Goble. It is always a pleasure to look after your holiday plans. Take care and stay safe.
Ginnie

Rated 5 out of 5 stars

Exellent Villas.

Hi, I have been using the villa agency for approx.. twenty years, so that really speaks for its self. The villas are spot on and car hire prices are quite reasonable. Any minor problems are promptly sorted. I will continue to book my holidays with them for the foreseeable future.
Keep up the good work. Alan.

December 19, 2019
Unprompted review
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Reply from The Villa Agency

Thank you Mr Jones. It is so lovely to read that and we look forward to organising many more holidays for you in the future.
Ginnie

Rated 5 out of 5 stars

Already booked two more holidays with…

Already booked two more holidays with The Villa Agency, so shows how happy we are with their service.

December 11, 2019
Unprompted review
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Reply from The Villa Agency

Wow, what a lovely review to receive on a rainy, grey day! It is always a pleasure to look after you Mr Warwick. Thank you for your praise and we look forward to speaking to you very soon. Ginnie & all at The Villa Agency.

Rated 4 out of 5 stars

We like the villaagency and wouldn't go…

We like the villaagency and wouldn't go with anyone else. They are friendly and very helpful.we would like to see more smaller villas added in the countryside if possible though.

November 14, 2019
Unprompted review
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Reply from The Villa Agency

Thank you so much Mr Prescott. That is so lovely to hear. It is always a pleasure to arrange your holidays. We are always looking for new houses so we will do our best to find more smaller ones in the countryside for you. ;0)
All the best
Ginnie & all at The Villa Agency

Rated 5 out of 5 stars

great holiday

great holiday, villa was even better than expected

November 8, 2019
Unprompted review
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Reply from The Villa Agency

Thank you for your review! We are so pleased you enjoyed your stay at Luisa. We look forward to hearing from you again.

Rated 5 out of 5 stars

Very easy to deal with..Great…

Very easy to deal with..Great Villa..Great Price..Will be using again.

October 29, 2019
Unprompted review
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Reply from The Villa Agency

Thank you Ms Morton. We are delighted that you enjoyed your stay at Luisa and we look forward to hearing from you again very soon.

Rated 5 out of 5 stars

Another fantastic villa

Can not fault the villa, the price ,the location, the house manager and cleaners. We will be back next year.

October 24, 2019
Unprompted review
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Reply from The Villa Agency

That is lovely to her and we are so pleased that you enjoyed your stay at Casa Leao. It is already getting quite booked up for 2020 so we hope to hear from you very soon.

Rated 5 out of 5 stars

Great service from an efficient staff

Great service from an efficient staff. Used them for a decade. Never a problem. Would highly recommend.

October 24, 2019
Unprompted review
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Reply from The Villa Agency

Thank you for your review and we are pleased that you enjoyed your stay at Casa dos Ursinhos. It is always a pleasure to look after your holiday bookings. We look forward to hearing from you again for 2020.

Rated 5 out of 5 stars

Great villas at very reasonable prives

Great villas at very reasonable prives, excellent service, good and quick communication!

October 23, 2019
Unprompted review
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Reply from The Villa Agency

Thank you for your review and we are delighted that you have given us 5 stars! This is our aim for each and every booking and we are so pleased you enjoyed your stay at Sirrah. We look forward to arranging your next villa holiday. ;0)

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