The Villa Agency Reviews 

245
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We would highly recommend The Villa Agency. Ginnie and her team are excellent. Always there to answer queries, quickly. Very efficient. Their portfolio of villas in Portugal is fabulous. We have been... See more

Company replied

Rated 5 out of 5 stars

I highly recommend the Villa Agency, Ginnie and her team are quick to respond to queries and always provide a solution. Fantastic company

Company replied

Rated 5 out of 5 stars

We have used Villa Agency exclusively for our holiday in bookings for many years. At the most basic level nothing has ever gone wrong. The villas always live up to expectations and car hire arran... See more

Company replied

Rated 5 out of 5 stars

Another great holiday in Portugal thanks to Ginnie and her team at Villa Agency , and simple booking system .We had a lovely villa in a convenient location for restaurants, shops and trips into Carv... See more

Company replied

Company details

  1. Vacation Home Rental Agency

Written by the company

Our family-run business has been specialising in holiday rentals since 1984. With villas to rent in Portugal, Greece, Spain, and Croatia, we create the foundations for your unforgettable escapes. When you choose The Villa Agency, you're choosing more than just a place to stay – you're choosing a tailored experience with our expert knowledge and personal service. We understand the importance of financial peace of mind. That's why we're proud to assure you that our villa holidays are fully bonded, providing 100% financial security. We love holidays. Let us take care of yours.

The Villa Agency

Written by the company

We are a family run business catering primarily for family holidays. Our holidays are fully bonded so your money is 100% safe.
When you telephone us you will hear a friendly voice, not a recorded multiple choice announcement. We love talking about our villas and have all the time in the world to assist you. Among our staff are mums who take their children to our villas and are happy to discuss each property with you, helping to choose the right one for your family. We believe that our personal and old fashioned approach to service is the reason why so many of our clients choose to book with us year after year.

ATOL and ABTOT protected

Complete financial protection

All holidays booked with The Villa Agency are fully protected so your money is 100% safe.

Contact info

4.9

Excellent

TrustScore 5 out of 5

245 reviews

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4.9

All reviews

(245)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service is good

Service is good. Is there a problem and you are in Portugal in the villa.... no problem you call them and they fixed it!

We are clients for a several years
Andre + Manon from Holland!

October 17, 2019
Unprompted review
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Reply from The Villa Agency

Thank you so much for your review. We hope you liked Sao Clemente 2. It is great to hear we are doing a good job and we hope to hear from you again.

Rated 5 out of 5 stars

Brilliant service

We have been nothing than totally satisfied with The Villa Agencys service. At every step, from booking through to security deposit refund, we had fantastic communication. On the one occasion we had an issue while away (no pool towells) it was resolved immediately by the house manager, and the UK head office called to ensure resolution. Quite simply a brilliant service all round, and villa owners should be aware of this as well.

October 10, 2019
Unprompted review
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Reply from The Villa Agency

Dear Mr Bullard,

Thank you for your review and we are so pleased that you enjoyed your stay Casa Sacada and that you were satisfied with the service from start to finish. We sincerely hope we hear from you again so we can arrange another memorable holiday for you and your family.
All the best, Ginne and the team. ;0)

Rated 5 out of 5 stars

All the staff are extremely helpful and…

All the staff are extremely helpful and efficient, both the home office and our local manager. Villa always clean and all you need for a holiday 'base'.
Lots of good 'local' advice and contacts in the "info pack"at the villa, helps you confidently settle in. Have used them for many years, and can thoroughly recommend them.

October 10, 2019
Unprompted review
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Reply from The Villa Agency

Dear Mr Boardman,
Thank you for taking the time to write a review for us. I can see you have been with us at least 5 times now and I am sure The Gallery feels more like a second home for you now! We are delighted that you had a good holiday and were happy with the service you received from us.
We look forward to arranging the next one!
Ginnie & The Villa Agency team.

Rated 5 out of 5 stars

An island of consern in the ocean of indifference

We feel like members of big loving family for over seven years

October 2, 2019
Unprompted review
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Reply from The Villa Agency

Dear Mr Mints,
What a lovely review and thank you for taking the time to share your experience. It is always a pleasure to look after you and we look forward to hearing from you again soon.
Ginnie & all at The Villa Agency

Rated 5 out of 5 stars

Care free service

Nice people, great service, beautiful villas

October 1, 2019
Unprompted review
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Reply from The Villa Agency

Thank you Mrs Douglas. We look forward to arranging future holidays for you.

Rated 5 out of 5 stars

Have used this agency since 2012

Have used this agency since 2012, and have always found the service, and villas first class.

September 29, 2019
Unprompted review
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Reply from The Villa Agency

Thank you Mr Abercrombie. We are so pleased you enjoyed another holiday at Sao Martins. We look forward to hearing from you again.

Rated 5 out of 5 stars

Excellent villa and great management…

Excellent villa and great management company

September 17, 2019
Unprompted review
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Reply from The Villa Agency

Thank you for your review. We are so pleased that you enjoyed your stay at Can Koby. We look forward to arranging future holidays for you. ;0)

Rated 5 out of 5 stars

Nothing is too much bother

Nothing was too much bother from the first enquiry to returning the security deposit after an amazing holiday! We did have a couple of problems with the villa which were addressed quickly. The villa was good value for money and the location was simply breath taking. We have used the villa agency many times and they have been great each and every time!

September 16, 2019
Unprompted review
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Reply from The Villa Agency

Dear Mr Edmondson
Thank you so much for your review. It means everything to us and we are delighted that you enjoyed your stay at Casa Leao. We look forward to hearing from you again. ;0)

Rated 5 out of 5 stars

Easy to use website

Easy to use website, good communication and information provided both during the booking process and afterwards. It was a pleasant surprise to have a call from the agency a couple of days into the holiday to make sure everything was ok. Would definitely recommend and will be using them again!

September 13, 2019
Unprompted review
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Reply from The Villa Agency

Dear Mr Scopes
Thank you for taking the time to write a review for us. We are so pleased that you enjoyed your stay at Escola Velha. We hope to hear from you next time you book your villa holiday. ;0)

Rated 5 out of 5 stars

All went perfect

All went perfect. No problem at all in our vacation. The Villa was magnificent and with all the things you should wish

September 5, 2019
Unprompted review
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Reply from The Villa Agency

Thank you so much for your 5 star review and we are so pleased that you enjoyed your stay at Sao Pedro! We hope to hear from you again when you next book your villa holiday. ;0)

Rated 3 out of 5 stars

Disappointed by absence of Agency…

Disappointed by absence of Agency representative when arriving at the villa. Visit the following day by someone who obviously didn't know the property well. Otherwise, everything went according to plan.

August 28, 2019
Unprompted review
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Reply from The Villa Agency

Thank you for your review. I immediately contacted your house manager find to find out why she was not there upon arrival and she explained that, as you were arriving after 9pm in the evening, she was unable to meet you on arrival but provided all the instructions for a self check in. We understand someone visited you the next morning and showed you around the house. We are sorry if this was not how you expected it to be but we are delighted that you had a lovely holiday and hope to hear from you again in the future.

Rated 5 out of 5 stars

Very professional and friendly but most…

Very professional and friendly but most of all they have all the inside information of the villas and resorts. I have been holidaying with the Villa Agency for many years and would thoroughly recommend them.

August 27, 2019
Unprompted review
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Reply from The Villa Agency

Thank you Ms English! We are so delighted to read such a glowing review and we look forward to hearing from you again. ;0)

Rated 5 out of 5 stars

I found The Villa Agency via an…

I found The Villa Agency via an internet search and was thoroughly pleased with the service they provided. Friendly and informative.

August 27, 2019
Unprompted review
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Reply from The Villa Agency

Thank you so much for your review. We are delighted and hope to hear from you in the future. ;0)

Rated 5 out of 5 stars

Very good

Very good it was a pleasure to stay.

August 1, 2019
Unprompted review
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Reply from The Villa Agency

Thank you for taking the time to review us. We are so pleased that you enjoyed your holiday.

Rated 5 out of 5 stars

Ideal location.

Our villa was in an ideal part of the village with stunning sea views from the balcony. The service was excellent and the property was first rate.

July 31, 2019
Unprompted review
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Reply from The Villa Agency

Thank you for your review. We are so pleased that you enjoyed your holiday. We look forward to arranging more holidays for you in the future.

Rated 5 out of 5 stars

Easy website and company to use

Easy website and company to use, friendly staff and respond quickly to any queries

July 31, 2019
Unprompted review
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Reply from The Villa Agency

Thank you Mrs Pratt. I can see you have booked for 2020 now too! We are so pleased that you want to return to Sao Clemente.

Rated 5 out of 5 stars

On the occasions we have used them…

On the occasions we have used them we've never encountered any problems, so would be very happy to use them again.

July 31, 2019
Unprompted review
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Reply from The Villa Agency

Thank you Mr Kendrick. We hope you decide to book with us again. If you need any guidance choosing a villa for your next holiday just get in touch. We have lots of new properties on our website for 2020.

Rated 5 out of 5 stars

Excellent service would use Villa…

Excellent service would use Villa Agency again.

July 31, 2019
Unprompted review
The Villa Agency logo

Reply from The Villa Agency

Thank you for taking the time to review us! We sincerely hope you choose us next time you book a villa holiday.

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