The Watch Professional Reviews 

186
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Our old Rolex ladies date watch, self winding, must be a complicated piece of kit. It was losing time badly and kept stopping. Alex has totally revitalised it, all polished up and looking like new a... See more

Rated 5 out of 5 stars

Needed a new battery and most places were quoting 6-8 weeks plus had to be sent away. Contacted Alex by email for qoute and pleasantly surprised that he could change battery there and then. Batter... See more

Rated 5 out of 5 stars

Its a pleasure dealing with Alex. He is a true professional and highly skilled. From work on my Rolex or renewing a vintage and priceless Accurist, I would not trust anyone else with my watches.

Rated 5 out of 5 stars

We cannot recommend Alex highly enough. His communications are clear, regular, informative and refreshing in a world where trying to speak to a human and get a reasonable response is rare! He kep... See more

Company details

  1. Watch Repair Service

Written by the company

Service, restoration and repair of luxury watches.


Contact info

4.9

Excellent

TrustScore 5 out of 5

186 reviews

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4.9

All reviews

(186)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Truly the Watch “Professional”

Professional by name, and professional by nature. Alex was brilliant when servicing my Lemania 5100. Many watchmakers won’t work on that movement but he was very happy to. Communication was excellent and he was very knowledgeable and thorough, even able to source a rare part that needed replacing. Thank you!

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic - I sent Alex my old Tudor that had a few bracelet issues. Alex sorted it promptly and I couldn't be happier with his work. Will absolutely be back in touch should need arise, and would recommend his services to anyone. Great communication all along and could tell my watch was in good hands from day one. Many thanks again Alex.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

The watch Professional is exactly that!

I recently purchased a watch from a well known utuber that looked nice, was well finished, but the time keeping was aweful.

Repeated attempts to get the seller to respond failed so in desperation I consulted Alex. Fantastic service from start to finish and most important I felt he had my interests in mind when we discussed the action that needed to be taken. I am very happy with the result, better than I hoped and now well within expected performance for this movement.

April 12, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service.

I couldn’t recommend The Watch Professional more highly. From my first communication with Alex it was obvious that he is a knowledgable and diligent professional. The watch in question was a Rolex which my late husband left to my son. Hence, as it seems many customers of Alex’s are, it was of huge sentimental value. The watch arrived back last week and neither my son or I could believe how wonderful it looked and, as you would expect, it is working perfectly.

I now have plans to send my own Rolex to Alex…

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Spot on service for my Omega.

Having been left my Omega constellation 712 vintage by my dad who passed away in October. It was a big decision who to service it and a decision that was not made lightly due to the sentimental value attached to the watch.
The reviews gave me the confidence to trust Alex with my watch.
And I could not be happier having received it back this week and it looks like new. And the packaging it was returned in was very good indeed.
Communication was spot on all along the way.
Alex will be my go to in the future without hesitation.
Thank you Alex.
Regards
Neil.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and excellent service.

It was a bit daunting sending my 1950s 14ct gold square automatic vintage Omega ‘Cioccolatone’ watch, to nearly 300 miles away, for a repair and service from where I live ,but the communication with Alex was good and assuring, and with the results I just couldn't be happier ,
Robert Clark

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Omega Seamaster Planet Ocean service

Totally fantastic. The Watch Professional is outstanding. My Omega Planet Ocean went in for a service and came back in top notch working order. I will definitely use again with my other watches as and when they need a service. Many thanks for you excellent work and communication throughout.

December 21, 2024
Rated 5 out of 5 stars

kept in touch

Alex gave me a clear, detailed estimate, including items which were optional. I made my selection and sent off my watch - a 1970's Omega Seamaster which belonged to my father.
I was kept informed of prgress and when the work was completed I received a set of excellent interior photgraphs, and made my payment.

Des[pite Christmas postal delays, i received the parcel with my watch which looked wonderful.

I have every confidence in Alex's work and would highly recommend him.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

First class service

My heart was in my mouth sending my Vintage Longines watch off into the unknown. M|y fears were groundless. Alex gave an accurate estimate as to the cost of servicing and to how long before the work could be started and completed and answered any queries in a timely manner. I was informed when watch was dispatched and arrived the next day. I wouldn't hesitate to recommend his services to anyone.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Top quality service at a reasonable price

Alex provides a first class professional service without any fuss at a reasonable price. My watch was very tatty and tired when sent it to him for a full service and repair. It came back looking as good as new. I am very happy with the service and the end result so very happy to recommend.

October 5, 2024
Unprompted review
Rated 5 out of 5 stars

Top job

Alex was absolutely great throughout - kept in constant communication, and did a very thorough and professional service on my Omega at a very reasonable price. I’ll definitely use him again for my future watch services.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Absolutely great service from Alex, had my Omega Seamaster serviced and polished, the watch came back looking and working amazing. Alex kept me informed throughout the process. Will definitely be using again.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Recently had a Tudor Pelagos serviced for it's first time. Alex kept me informed all the way through and the watch was returned to me running well within COSC spec and looking great.
Excellent service from a nice guy and will be using again.

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Watch repair completed (was not working…

Watch repair completed (was not working previously) and returned looking like new. Alex kept me in the loop and sent pictures of the movement as he was working on it. Took a little longer than originally quoted though was over the summer so can accept this. Very happy with the service overall, will use again when I need him.

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Delighted with the service

Over the past year or so my sons and I have had 4 watches repaired and serviced by Alex.
We've all been very impressed with all stages of the service, from notification that watches have been received, initial findings and additional cost estimates and then the repair, test and return processes. Nice to see photos of the watch under repair. Great to have the watches back and have them running much more accurately than they have ever done. As an engineer I do appreciate knowing which parts have been replaced and the effort involved. Also very competitively priced service.

July 31, 2024
Unprompted review

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