The Watered Garden Reviews 129

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly approach, making interactions pleasant and supportive. People are very satisfied with the quality of the products, often highlighting the health and beauty of the plants, as well as the careful packaging. The user experience, particularly in workshops, is frequently described as excellent, with many appreciating the informative and engaging sessions. However, some people were dissatisfied with the product they received, noting that items were not always as photographed, leading to disappointment with plants that differed from expectations. Additionally, a few customers mentioned not receiving replies to email questions concerning products.

What people talk about most

Product

Customers consistently note positive experiences with the products. Many reviewers praise the great variety... See more

Staff

Customers consistently express high satisfaction with the staff. Reviewers frequently highlight the staff's... See more

Quality

Consumers find quality to be positive. Many reviewers praise the variety and health of the plants, describing... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the friendly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fabulous time making my terrarium last Thursday evening. A very relaxing atmosphere, easy to follow instructions and a great bunch of participants. The staff are brilliant, nothing was too m... See more

Rated 5 out of 5 stars

LOVED my macrame workshop. Great fun, beautifully paced, suitable for total beginners, lovely staff, gorgeous setting...literally nothing I can complain about. I took a friend to try out macrame, w... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed the Christmas/Winter Wreath workshop. I went with a couple of friends and we enjoyed a hot drink and mince pie before creating our wreaths to take home. Charlie was on hand to offer sup... See more

Company replied

Rated 5 out of 5 stars

Booked as a gift for my niece, she was keen to go and as I’m not green fingered I was a bit hesitant in accompanying her. However, the instructor was superb, everyone left with stunning terrariums an... See more

Company replied


Company details

  1. Garden Center

Written by the company

We specialise in quality houseplants with a diverse range to suit every home. Offering expert advice on plant care, hosting practical workshops and supplying everything you need to support your indoor jungle. We're more than a shop - we're a community for plant enthusiasts, so pop in and see what's growing on!


Contact info

4.8

Excellent

TrustScore 5 out of 5

129 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Lovely shop

Great service, happy with my purchase!

March 12, 2026
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Reply from The Watered Garden

Thanks for the 5 stars! We are happy to hear you enjoyed shopping with us :)

Rated 5 out of 5 stars

Each and every plant is beautiful and…

Each and every plant is beautiful and healthy, perfectly packaged.i can feel the care gone into these plants. Communication was so friendly and thoughtful. I highly recommend this gorgeous shop.thank you so much.

March 8, 2026
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Reply from The Watered Garden

Thank you for such a lovely review Rhiannon, we are glad to hear the plants arrived happy and healthy! We hope to hear from you again soon 💚 Thanks, Charlie

Rated 5 out of 5 stars

Arrived quickly and safely

Plant and pots arrived quickly and very safely packaged. First time buying online here and would do so again. Highly recommend

January 29, 2026
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Reply from The Watered Garden

Thanks for your review Jenny, we are so happy to hear the plants arrived to you safely! 💚

Rated 5 out of 5 stars

A very informative workshop

A very informative workshop, in a great setting and a beautiful finished terrarium.

January 17, 2026
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Reply from The Watered Garden

Thank you for your review Matt! We are happy to hear you're chuffed with the final product! ☺️
Thanks, Charlie

Rated 5 out of 5 stars

Fantastic workshop

Fantastic workshop. Very knowledgeable team, but all done in a friendly and informative way.

January 17, 2026
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Reply from The Watered Garden

Thank you for this wonderful review Nicola! It's great to hear you enjoyed the workshop! Thanks, Charlie 🌱

Rated 5 out of 5 stars

My second time ordering and as before

My second time ordering and as before, the plant was dispatched and arrived the next day, well wrapped and in excellent condition.

December 17, 2025
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Reply from The Watered Garden

Hey Andrea! Thanks so much for the lovely review, we hope your snake plants are happy and healthy 💚 thanks for ordering with us again
Louis

Rated 5 out of 5 stars

Christmas wreath workshop

Really enjoyed the Christmas/Winter Wreath workshop. I went with a couple of friends and we enjoyed a hot drink and mince pie before creating our wreaths to take home. Charlie was on hand to offer support/feedback and I've had lots of compliments on my completed wreath.

November 29, 2025
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Reply from The Watered Garden

Thank you for your review! We are glad to hear you enjoyed our Wreath workshop, and great to hear it's received so many compliments! Thanks, Charlie 🌱

Rated 5 out of 5 stars

Halloween terrarium workshop

I went on my own to make the Halloween special terrarium and had a fantastic time. Great variety of plants to choose from. A very informative night and I'm looking forward to watching my terrarium flourish.

October 29, 2025
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Reply from The Watered Garden

Thanks for the wonderful review! We are so glad to hear you enjoyed the night :) Please share photos of your terrariums progress - we love to see how they've grown! Thanks, Charlie

Rated 5 out of 5 stars

Really great service and lovely people

Really great service and lovely people. I had a problem with my delivery and it was dealt with swiftly. I will be shopping with them again

November 30, 2025
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Reply from The Watered Garden

We really appreciate your patience and understanding Jayne. Thank you for shopping with us, and thank you for the lovely review! Thanks, Charlie

Rated 5 out of 5 stars

I attended a terrarium workshop with my…

I attended a terrarium workshop with my partner, we both had minimal knowledge going in but felt very welcomed. The atmosphere was lovely and I feel we learned a lot. We fully intend to build more terrariums in future.

November 30, 2025
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Reply from The Watered Garden

Great to hear that you want to build more terrariums! Please feel free to share any pics of them with us, we love seeing what people make after the workshops! If you need any help let us know. Thanks, Charlie

Rated 5 out of 5 stars

Wreath workshop

The watered garden workshops are brilliant and I always learn so much.
Charlie is a fantastic teacher with great knowledge and an inclusive approach. Thank you

November 30, 2025
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Reply from The Watered Garden

Thank you for your lovely review! We are so glad you enjoyed the workshop, we hope to see you again soon!! Thanks, Charlie 💚

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service, with same day delivery and friendly updates. Will be ordering again.

November 16, 2025
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Reply from The Watered Garden

Thank you for such a wonderful review Adam, we are happy to hear you had a good experience shopping with us. If you need any plant advice in the future please let us know. Thanks, Charlie

Rated 5 out of 5 stars

Great customer service

Great customer service. Lovely people

November 11, 2025
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Reply from The Watered Garden

Thank you for your review Glaudia! If you ever need any help or advice about houseplants in the future, please let us know. Thanks, Charlie 🌱

Rated 5 out of 5 stars

Really good workshop

Really good workshop, Charlie was great at explaining what we needed to do. It was great fun.

October 20, 2025
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Reply from The Watered Garden

Thank you for this lovely review Halima! We are glad to hear you enjoyed the Kokedama workshop. We're here if you need any plant advice in the future. Thanks, Charlie

Rated 5 out of 5 stars

The workshops here are wonderful

The workshops here are wonderful! Very welcome & relaxed environment right from the get go and Charlie did a great job facilitating the space and teaching us about each detail of making our Kokedama and the aftercare. Thanks again!

October 20, 2025
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Reply from The Watered Garden

Hi Indi! Thanks for this lovely review ☺️ It's great to hear you enjoyed visiting our shop for the Kokedama workshop! If you need anything plant related in the future, please let us know 💚 Thanks, Charlie

Rated 5 out of 5 stars

The bottle garden workshop was great

The bottle garden workshop was great. Really good instruction and lots of information and tips on how to look after it. So pleased with the finished item!

October 4, 2025
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Reply from The Watered Garden

Thank you for your review Claire! We are so happy to hear you enjoyed the workshop! If you need any advice or info on your terrarium as it grows, feel free to get in touch - we are always happy to help 😁 Charlie

Rated 5 out of 5 stars

Wonderful workshop

Wonderful workshop - clear information with super plants all around!

September 29, 2025
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Reply from The Watered Garden

Thanks for your review! We're so glad you enjoyed the workshop ☺️ Thanks, Charlie

Rated 4 out of 5 stars

Healthy plant

August 18, 2025
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Reply from The Watered Garden

Thank you for your review. If there's anything we could've done to make your experience shopping with us 5 star, we'd love to know! We have sent you an email. Thanks, Charlie 🌱

Rated 5 out of 5 stars

Great little local business

Great little local business.
Satisfies all my plant parent needs.
Support local 🪴

August 14, 2025
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Reply from The Watered Garden

Thank you for your review Natalie! 💚 We are grateful for your support and glad we can help with your plant parenthood 🤭

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