The Watered Garden Reviews 132

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly demeanor, making every interaction pleasant and supportive. The products, especially plants, are frequently highlighted for their beauty, health, and quality, often arriving perfectly packaged and in excellent condition. Many people also enjoyed the workshops, finding them informative, fun, and well-paced, suitable for all skill levels, and leading to impressive take-home creations. However, some customers also noted a lack of response to email inquiries regarding products.

What people talk about most

Product

Clients share positive opinions on the product, with many expressing delight over the variety and quality of... See more

Staff

Reviewers consistently express satisfaction with the staff, describing them as brilliant, friendly, and... See more

Quality

Customers had positive experiences with quality, consistently praising the health and appearance of the... See more

User experience

Users describe positive interactions with the user experience, often highlighting the friendly and welcoming... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fabulous time making my terrarium last Thursday evening. A very relaxing atmosphere, easy to follow instructions and a great bunch of participants. The staff are brilliant, nothing was too m... See more

Company replied

Rated 5 out of 5 stars

LOVED my macrame workshop. Great fun, beautifully paced, suitable for total beginners, lovely staff, gorgeous setting...literally nothing I can complain about. I took a friend to try out macrame, w... See more

Company replied

Rated 5 out of 5 stars

Booked as a gift for my niece, she was keen to go and as I’m not green fingered I was a bit hesitant in accompanying her. However, the instructor was superb, everyone left with stunning terrariums an... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed the Christmas/Winter Wreath workshop. I went with a couple of friends and we enjoyed a hot drink and mince pie before creating our wreaths to take home. Charlie was on hand to offer sup... See more

Company replied


Company details

  1. Garden Center

Written by the company

We specialise in quality houseplants with a diverse range to suit every home. Offering expert advice on plant care, hosting practical workshops and supplying everything you need to support your indoor jungle. We're more than a shop - we're a community for plant enthusiasts, so pop in and see what's growing on!


Contact info

4.8

Excellent

TrustScore 5 out of 5

132 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Healthy plant

August 18, 2025
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Reply from The Watered Garden

Thank you for your review. If there's anything we could've done to make your experience shopping with us 5 star, we'd love to know! We have sent you an email. Thanks, Charlie 🌱

Rated 5 out of 5 stars

Great little local business

Great little local business.
Satisfies all my plant parent needs.
Support local 🪴

August 14, 2025
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Reply from The Watered Garden

Thank you for your review Natalie! 💚 We are grateful for your support and glad we can help with your plant parenthood 🤭

Rated 5 out of 5 stars

Always offer great workshops

Always offer great workshops, staff very helpful & friendly happy to be on hand to offer tips and advice, website easy to book/order online

August 1, 2025
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Reply from The Watered Garden

Hi Michelle, thank you for this review and your continued support of our shop! Always a joy to see you at our workshops ☺️ Thanks, Charlie 🌱

Rated 5 out of 5 stars

LOVED my macrame workshop.

LOVED my macrame workshop.
Great fun, beautifully paced, suitable for total beginners, lovely staff, gorgeous setting...literally nothing I can complain about.
I took a friend to try out macrame, will def be back for another workshop, it was a delight beginning to end.
If nothing else just go to look at the plants is a fabulous shop

August 1, 2025
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Reply from The Watered Garden

Thank you so much for this wonderful review Sharon! We are so happy to hear your feedback, I have passed on this review to Beckie who ran the workshop and she is thrilled! We hope to see you soon at another workshop, in the meantime, show us if you've made any more macrame! Thanks, Charlie 🌱

Rated 5 out of 5 stars

Great choice!

With a range of experience, knowledge and stock, it was Easy to order the plant I was looking for. I was able to specify the delivery date. The plant was healthy abs swell cared for.

July 18, 2025
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Reply from The Watered Garden

Hi Alison, thank you for your lovely review! It is great to hear that our knowledge and experience is noticed and you found it helpful when choosing from our stock. Happy to help with any future planty purchases and answer any questions you have. Thanks, Charlie 🌱

Rated 5 out of 5 stars

Very informative and fun

Very informative and fun, would definitely go back, loved it! 🪴

July 20, 2025
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Reply from The Watered Garden

Thanks Lee! We’re so happy to hear you had a good time making your Corked Jar Terrarium, if you ever need any help or advice in looking after it, please get in touch (we also love to see progress pics 🌱)

Hope to see you again soon! 💚

Rated 5 out of 5 stars

Lovely experience

Coir pole as described. Very helpful as opened up to let me collect it before they were open. Lovely people.

July 14, 2025
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Reply from The Watered Garden

Thanks for the lovely review, it means a lot to us! Let us know if you need any help or advice in the future, and hope to see you soon 💚

Rated 5 out of 5 stars

The plants came well packaged and in…

The plants came well packaged and in good condition. I had a query about a plant and was responded to within 24 hours with reassuring and helpful advice. I am happy to support this local independent company and will order from them in the future.

July 12, 2025
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Reply from The Watered Garden

Thank you so much for you lovely review! We are glad to hear you were happy with our service, thank you for your support 💚 If you need any more help or advice, please let us know. Thanks, Charlie

Rated 5 out of 5 stars

Great selection of plants

Great selection of plants. Peperomia was packaged well and delivered promptly. Excellent value for money.

July 1, 2025
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Reply from The Watered Garden

Thank you Amy for your review! We are very happy to hear you were pleased with our selection and service! Let us know if you need anything in future. Thanks, Charlie 🌱

Rated 5 out of 5 stars

Would use again!

Very fast service. Beautiful plant in excellent condition.

June 30, 2025
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Reply from The Watered Garden

Thanks Elizabeth! Happy to hear your plant arrived happy and quickly. Thanks, Charlie 🌱

Rated 5 out of 5 stars

Super quick

Super quick, lovely little begonia.

June 21, 2025
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Reply from The Watered Garden

Thanks for your review! We are glad to hear your plant arrived quickly, we hope it grows wonderfully for you! Thanks, Charlie ☺️

Rated 5 out of 5 stars

Fantastic time

Fantastic time. Really enjoyed it. Highly recommended!

June 19, 2025
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Reply from The Watered Garden

Thanks for your lovely review Paul, we are glad to hear you enjoyed yourself!! Please let us know if we can help with any plant projects in the future. Thanks, Charlie ☺️

Rated 5 out of 5 stars

Demijohn Terrarium Course

I purchased two places on your Demijohn Terrarium Course for my two sons as a Birthday present. They both had a lovely afternoon and were very pleased with the terrariums that they had made to take home

June 19, 2025
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Reply from The Watered Garden

Hi Fiona, we are super happy to hear the terrarium workshop was a success! Thank you for your kind words, Charlie 🌱

Rated 5 out of 5 stars

Utterly fabulous little business

Utterly fabulous little business. Incredibly knowledgeable and very personable staff.

June 20, 2025
Unprompted review
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Reply from The Watered Garden

Hi Charlotte, thank you for such a wonderful review! We are always happy to answer questions, and work out plant problems, so please let us know if you ever need help! Thanks, Charlie 🌱

Rated 5 out of 5 stars

Terrarium Building

Really enjoyable class, informative and the fact you went out of your way to discuss each feature of the terrarium building process (and some houseplants that were friendly for our cats) was deeply appreciated

May 26, 2025
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Reply from The Watered Garden

Hi Charlotte, thank you for this review! We are happy to hear you enjoyed our workshop and hope your cats are doing well! Thanks, Charlie ☺️

Rated 3 out of 5 stars

Small print says items may look different

Says in the small print that items may not be as photographed so I was sent plants completely different colours to what was photographed.
While this isn't illegal it's definitely pesky and I'm disappointed I spent money on plants I do not want.

May 22, 2025
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Reply from The Watered Garden

Hi, we’re really sorry to hear you were disappointed with your order, this is never the experience we want our customers to have. Whilst we do include a note about natural variation in our product descriptions and in our packaging, we completely understand how frustrating it can be to receive something that looks quite different from what you were expecting.
The Fittonia in question sadly won’t be coming back into stock, and we’re currently updating the website photos to better reflect what’s available. Thank you for highlighting the confusion, as it’s really helpful feedback for us.
If you’d like a refund for the plants you weren’t happy with, just drop us an email and we’ll get that sorted right away. We’re also always happy to work with you to find alternatives if you'd prefer an exchange.
Thanks again for your honesty, and we're sorry again to have let you down.
Thanks,
The Watered Garden Team

Rated 5 out of 5 stars

Fantastic company

Fantastic company - really pleased with the quality of my plant and the excellent way it was packaged to minimise any damage - my plant arrived quickly , healthy and it was such a good price too ! Will be buying more very soon

May 19, 2025
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Reply from The Watered Garden

Hi Darren, thank you for your wonderful review! We are very happy to hear your plant arrived safely and that you are happy with your purchase. If you need any indoor gardening advice in the future, we are always happy to help! Thanks, Charlie 🌱

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