The Watered Garden Reviews 132

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly demeanor, making every interaction pleasant and supportive. The products, especially plants, are frequently highlighted for their beauty, health, and quality, often arriving perfectly packaged and in excellent condition. Many people also enjoyed the workshops, finding them informative, fun, and well-paced, suitable for all skill levels, and leading to impressive take-home creations. However, some customers also noted a lack of response to email inquiries regarding products.

What people talk about most

Product

Clients share positive opinions on the product, with many expressing delight over the variety and quality of... See more

Staff

Reviewers consistently express satisfaction with the staff, describing them as brilliant, friendly, and... See more

Quality

Customers had positive experiences with quality, consistently praising the health and appearance of the... See more

User experience

Users describe positive interactions with the user experience, often highlighting the friendly and welcoming... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fabulous time making my terrarium last Thursday evening. A very relaxing atmosphere, easy to follow instructions and a great bunch of participants. The staff are brilliant, nothing was too m... See more

Company replied

Rated 5 out of 5 stars

LOVED my macrame workshop. Great fun, beautifully paced, suitable for total beginners, lovely staff, gorgeous setting...literally nothing I can complain about. I took a friend to try out macrame, w... See more

Company replied

Rated 5 out of 5 stars

Booked as a gift for my niece, she was keen to go and as I’m not green fingered I was a bit hesitant in accompanying her. However, the instructor was superb, everyone left with stunning terrariums an... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed the Christmas/Winter Wreath workshop. I went with a couple of friends and we enjoyed a hot drink and mince pie before creating our wreaths to take home. Charlie was on hand to offer sup... See more

Company replied


Company details

  1. Garden Center

Written by the company

We specialise in quality houseplants with a diverse range to suit every home. Offering expert advice on plant care, hosting practical workshops and supplying everything you need to support your indoor jungle. We're more than a shop - we're a community for plant enthusiasts, so pop in and see what's growing on!


Contact info

4.8

Excellent

TrustScore 5 out of 5

132 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Incredibly helpful especially when I…

Incredibly helpful especially when I messed my online order up. Responded to messages quickly and very friendly. Everything was packaged up really well nothing damaged. Really recommend this company.

May 8, 2025
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Reply from The Watered Garden

Thank you so much for your lovely review! We are glad to hear your plants arrived safe and healthy. Please contact us if you ever need any advice on indoor gardening ☺️ Thanks, Charlie 🌱

Rated 5 out of 5 stars

My husband thoroughly enjoyed his…

My husband thoroughly enjoyed his terrarium making class that we bought for his birthday. He was very proud of what he’d made and really enjoyed the experience.

April 12, 2025
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Reply from The Watered Garden

Hi Gemma, thank you for your lovely review! We are so glad to hear the gift was a success ☺️ If you need any advice in the future, for the terrarium or houseplants in general, please don't hesitate to contact us. We hope to see you both in the shop again soon! Thanks, Charlie 🌱

Rated 5 out of 5 stars

Terrarium workshop

Such a relaxing experience and environment, all staff were friendly and helpful. Knowledgeable approachable staff. I would highly recommend

April 12, 2025
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Reply from The Watered Garden

Thank you for kind review, we are so glad to hear you enjoyed spending time in our store. Please contact us if you need help on any future indoor gardening projects! Thanks, Charlie 🌱

Rated 5 out of 5 stars

Such a great session, we all thoroughly enjoyed!!

Thank you team at Watered Garden! Still consider it a hidden gem :D

March 22, 2025
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Reply from The Watered Garden

Hi Tam, thanks for your review! We are glad you had a good time at our shop. We hope to see you again soon! Thanks, Charlie 🪴

Rated 5 out of 5 stars

The staff were very helpful and lovely

The staff were very helpful and lovely.
Great venue and well organised workshop.

March 22, 2025
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Reply from The Watered Garden

Thank you for your review ☺️ We are glad to hear you enjoyed our workshop, we hope you come back soon! Thanks, Charlie 🌱

Rated 5 out of 5 stars

Fantastic workshop

Fantastic workshop, thank you

February 16, 2025
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Reply from The Watered Garden

Hi Kirsty, thank you so much for your review! We are glad to hear you enjoyed our workshop, please let us know if you need any planty advice in the future! Thanks, Charlie 🌱

Rated 5 out of 5 stars

Workshop

Had so much fun at the workshop, love my little kokadama

February 12, 2025
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Reply from The Watered Garden

Hi Anisha, thank you for your review! We're glad you had fun in the workshop - how can you not love your Kokedama?! Let us know if you need any advice on its care in the future. Thanks, Charlie 🌱

Rated 5 out of 5 stars

Great service and delivery

Great service and delivery. Plants were well packed, protected and included a bonus plant. Would definitely order from The Watered Garden again

February 11, 2025
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Reply from The Watered Garden

Thank you for your review! We're glad to hear your plants arrived happy and healthy, please let us know if you need any growing tips in the future, or more info about your bonus plant! Thanks, Charlie 🌱

Rated 5 out of 5 stars

Terrarium Workshop

I booked a terrarium workshop for my mum's birthday. We had such a brilliant time. Charlie was really warm, calm and knowledgeable. We had a great time and didn't feel pressured or rushed. We were complete novices and it was worth every penny.

February 2, 2025
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Reply from The Watered Garden

Hi Holly, thanks for your wonderful review! We are so glad to hear you enjoyed yourself on our terrarium workshop. We are here if you need any advice or help in the future with all planty projects! Thanks, Charlie 🪴

Rated 5 out of 5 stars

Fantastic place

Fantastic place. I purchased the terrarium workshop and was not disappointed. Very knowledgeable. It was great fun.

January 18, 2025
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Reply from The Watered Garden

Thanks for your review Barrie, we are so glad to hear you enjoyed the workshop! We hope to see you in the shop again soon. Thanks, Charlie 🌱

Rated 5 out of 5 stars

A great experience

A great experience. Our session leader was knowledgable, friendly and gave us the right amount of assistance so we all ended up with beautiful terrariums to take home.

January 23, 2025
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Reply from The Watered Garden

Thank you for your review! We are glad to hear you enjoyed the workshop and found the guidance helpful. Please let us know if you need any help or advice with your terrarium in the future ☺️ Thanks, Charlie 🌱

Rated 5 out of 5 stars

The package arrived quickly

The package arrived quickly, the plants were perfectly secured and I got a small gift for which I would like to thank you very much. I recommend the store with all my heart.

January 16, 2025
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Reply from The Watered Garden

Hi Anita, thank you for your review! We are glad to hear the plants arrived safely, we hope they grow beautifully for you! ☺️ If you need any care advice or plant info in the future, please let us know. Thanks, Charlie 🌱

Rated 5 out of 5 stars

Attended a Kokedama workshop and found…

Attended a Kokedama workshop and found it to be excellent.

It was easy to follow along with and I thoroughly enjoyed myself

January 11, 2025
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Reply from The Watered Garden

Hi Iain, thank you so much for your review! We are glad to hear you enjoyed the Kokedama workshop ☺️ If you have any questions in the future about your Kokedama, or other houseplants, we are always happy to help! Thanks, Charlie 🌱

Rated 5 out of 5 stars

10/10

Very helpful/knowledgable guide, very relaxed atmosphere and a 10/10 experience overall - would recommend!

January 1, 2025
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Reply from The Watered Garden

Hi Harry, thank you for your review ☺️ We are very happy to hear you enjoyed the workshop! If you need any help in the future please let us know. Thanks, Charlie 🌱

Rated 5 out of 5 stars

The only plant shop you need

Beautiful shop, Charlie is so knowledgeable and incredibly friendly- won’t be buying plants from anywhere else. I have also ordered online and the service was very straightforward and speedy delivery.

December 19, 2024
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Reply from The Watered Garden

Thank you for your review Eve! We are glad to hear of your positive experience at our shop and hope to see you again soon! Thanks, Charlie 🌱

Rated 5 out of 5 stars

It was a wonderful experience and the…

It was a wonderful experience and the person leading it was so kind and helpful!

December 12, 2024
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Reply from The Watered Garden

Hi Amelia, thank you for your review! We are glad you enjoyed the workshop and are here to help in the future with any and all planty things! Thanks, Charlie 🌱

Rated 5 out of 5 stars

The terrarium workshop was a really…

The terrarium workshop was a really fun, relaxing experience with great guidance.

December 12, 2024
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Reply from The Watered Garden

Hi George, thank you for your review ☺️ We are glad to hear you enjoyed the workshop! If you have any questions in the future, we are always here to help! Thanks, Charlie 🌱

Rated 5 out of 5 stars

Wonderful workshop

Wonderful workshop, great fun

November 29, 2024
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Reply from The Watered Garden

Hi Angela, thanks for your review! We're glad you had a good time on the workshop :) If you need any advice in the future about anything planty, then please let us know! Thanks, Charlie 🪴

Rated 5 out of 5 stars

Terranium workshop

I attended a terranium workshop and had a great time. The lovely owner of the shop talked us through the full process, explaining why each aspect was so important and provided excellent guidance with the many questions the group had on houseplants and general maintenance.

November 29, 2024
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Reply from The Watered Garden

Hi Claire, thank you so much for your review! We are so glad to hear you enjoyed the workshop, and are here if you have any questions in the future about your terrarium, or about houseplants in general! Thanks, Charlie 🪴

Rated 5 out of 5 stars

Speedy response on two occasions I…

Speedy response on two occasions I messaged them via email. Informative and very helpful and sending links to access the product I was looking for! They run great workshops too 🙏

November 18, 2024
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Reply from The Watered Garden

Thank you for your review! We are glad you were happy with our communication. If you need any more help in the future, please let us know ☺️
Thanks, Charlie 🪴

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