The Watered Garden Reviews 132

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly friendly, knowledgeable, and helpful, making every interaction pleasant and supportive. Many people highlight the wonderful workshops, describing them as fun, informative, and well-paced, even for beginners, with a great variety of plants and products to choose from. The products, especially the plants, are frequently noted for their beauty, health, and excellent quality, arriving perfectly and safely packaged. However, some people mentioned not receiving replies to email questions concerning products, indicating an occasional lapse in communication.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the good quality and variety of... See more

Staff

Reviewers consistently express satisfaction with the staff, frequently describing them as friendly, helpful,... See more

Quality

People report positive experiences with quality, consistently praising the products received. Customers... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as amazing and lovely.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Charlie and her team r absolutely fantastic! Myself and hubby are first time plant parents and we take Robert (the plant) to Charlie all the time (we are quite anxious plant parents! 🤣) The te... See more

Company replied

Rated 5 out of 5 stars

LOVED my macrame workshop. Great fun, beautifully paced, suitable for total beginners, lovely staff, gorgeous setting...literally nothing I can complain about. I took a friend to try out macrame, w... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed the Christmas/Winter Wreath workshop. I went with a couple of friends and we enjoyed a hot drink and mince pie before creating our wreaths to take home. Charlie was on hand to offer sup... See more

Company replied

Rated 5 out of 5 stars

I had a fabulous time making my terrarium last Thursday evening. A very relaxing atmosphere, easy to follow instructions and a great bunch of participants. The staff are brilliant, nothing was too m... See more

Company replied


Company details

  1. Garden Center

Written by the company

We specialise in quality houseplants with a diverse range to suit every home. Offering expert advice on plant care, hosting practical workshops and supplying everything you need to support your indoor jungle. We're more than a shop - we're a community for plant enthusiasts, so pop in and see what's growing on!


Contact info

4.8

Excellent

TrustScore 5 out of 5

132 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I love this place

I love this place! My third workshop and they have all been excellent. The staff are so friendly, knowledgeable and helpful.
The workshops are so relaxed and you come away with something lovely. Thankyou Charlie and team

November 16, 2024
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Reply from The Watered Garden

Thank you for such a wonderful review, it is always a pleasure hosting you! We will make sure to keep the workshops coming, and hope to see you at the shop again soon. And if you need any help in the future with caring for your workshop creations, please contact us!
Thanks
Charlie 💚

Rated 5 out of 5 stars

This was a gift for my mum and sister

This was a gift for my mum and sister, they were so pleased with this and commented on how smoothly the session ran, how knowledgable the expert was. They said the session was fun and relaxing and are very proud of the terrariums they made! Would definitely recommend 5/5⭐️⭐️⭐️⭐️⭐️

October 19, 2024
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Reply from The Watered Garden

Hi Grace! Thank you so much for this review, we are so happy to hear that the gift went down well! If there's any questions in the future about the terrarium, feel free to contact us!
Thanks, Charlie 🪴

Rated 5 out of 5 stars

Corked Jar Terrarium workshop

We had a great afternoon putting together a corked jar terrarium. The workshop was very well run with clear instructions and demonstrations. Lots of useful information on how to care for the terrarium and tips for creating another one at home.

October 19, 2024
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Reply from The Watered Garden

Hi! Thank you for this review, we are glad to hear you enjoyed the workshop! If you ever have any questions about your terrariums, we are more than happy to help!
Thanks, Charlie 🪴

Rated 5 out of 5 stars

Excellent

Excellent. Quality plants and really well packaged in recyclable packaging. Have ordered before and will again!

October 20, 2024
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Reply from The Watered Garden

Hi! We're glad to hear your plants arrived happy and healthy, if you need any help or advice with them in the future, feel free to contact us!
Thanks, Charlie 🪴

Rated 5 out of 5 stars

Terrarium Workshop

Charlie took the time to explain what we needed to do for the terrarium workshop in a clear, fun and educational way. Couldn't recommend highly enough.

August 17, 2024
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Reply from The Watered Garden

Hi Granville! Thank you for your kind words, we are so happy to hear you enjoyed the workshop! If you have any questions in the future, we are here to help!
Thanks, Charlie 🪴

Rated 5 out of 5 stars

Wonderful and fun experience

Wonderful and fun experience, was lead by a very knowledgeable person.

August 6, 2024
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Reply from The Watered Garden

Hi Kelly! We are happy to hear you enjoyed the workshop! If you need any advice in the future, we are here to help!
Thanks, Charlie 🪴

Rated 5 out of 5 stars

Fantastic Kokedama Workshop

Fantastic experience and brilliant value for money. Really lovely staff and great instruction on how to make my plant.

August 11, 2024
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Reply from The Watered Garden

Hi Damien! Thank you for your review, we are so happy to hear you enjoyed the workshop! We hope your Kokedama is doing well ☺️ If you have any questions in the future, we are here to help!
Thanks, Charlie 🪴

Rated 5 out of 5 stars

5 stars

always so lovely and helpful in the watered garden. and the most beautiful plants 🪴

August 6, 2024
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Reply from The Watered Garden

Hi Jasmine!
Thank you for such a lovely review, we’re glad you enjoy our shop! As always, if you ever need any advice or care tips were always happy to help ☺️
Thanks, Charlie 🌱

Rated 5 out of 5 stars

The Watered Garden were so helpful in…

The Watered Garden were so helpful in delivering a beautiful orchid to a friend for her birthday. I saw it in the shop and knew she'd love it so was able to arrange for it to be posted.

July 11, 2024
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Reply from The Watered Garden

Hi Jess, thank you for your kind words! Happy to have helped you with your friends birthday! We hope to see you in store again :)
Thanks, Charlie 🪴

Rated 5 out of 5 stars

Fun and Friendly!

Booked as a surprise for my wife, we attended one of the terrarium courses and had a wonderful time. Expert teaching, a great range of plants to choose from, advice on making more (and we want to!), and free tea and coffee too!

July 14, 2024
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Reply from The Watered Garden

Thanks for your lovely review Chris! We're glad that you and your wife enjoyed it - a great surprise gift!! Hopefully we'll see you both at the shop again sometime soon haha! :)
Thanks, Charlie 🪴

Rated 5 out of 5 stars
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Reply from The Watered Garden

Hi Stef! We're so happy you had a good time! If you ever have any questions about your terrarium and its care please let us know :)

Thanks, Charlie 🪴

Rated 5 out of 5 stars

Would love to do this again

Would love to do this again

July 14, 2024
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Reply from The Watered Garden

Hi! Thank you for your review, we're glad you want to do it all over again! :)

Thanks, Charlie 🪴

Rated 5 out of 5 stars

I love this shop

great healthy plants at a good price

June 23, 2024
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Reply from The Watered Garden

Thank you for your kind words Soren! We are glad you love our shop :)

Thanks,
Charlie

Rated 5 out of 5 stars

Great workshop

We had a great time doing the kokedama workshop which was well lead and both fun and interesting.
Went back the following week to celebrate their first birthday party - great discounts and promotions.
I love the atmosphere and ethos of this place.

June 9, 2024
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Reply from The Watered Garden

Thank you so much for this lovely review! We are so glad you enjoyed our Kokedama workshop :)
We hope to see you in the shop soon!
Thanks, Charlie

Rated 5 out of 5 stars

Beautiful and Perfect

The plants came perfectly and carefully wrapped and packaged. They arrived in perfect condition and were beyond my expectations. I cannot wait to buy more plants from you!

June 10, 2024
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Reply from The Watered Garden

Thanks Jess! Hope you’re still loving your new plants and let us know if you ever need any help with care and advice, we’re more than happy to help out 💚

Louis
The Watered Garden

Rated 5 out of 5 stars

It was fabulous!

It was fabulous!

June 1, 2024
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Reply from The Watered Garden

Great to hear you loved the demijohn workshop! Let us know if you ever have any terrarium questions 🌿

Charlie
The Watered Garden

Rated 5 out of 5 stars

Absolutely wonderful

Knowledgeable, calm, friendly & generous Charlie made the whole session a joy.

Everyone's end product looked so different & the experience was calming & joyful all at once

Plus my plants are growing!

May 12, 2024
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Reply from The Watered Garden

Thank you for the lovely words Catherine!
We're so glad you enjoyed yourself, and that the plants are doing well!
If you have any questions about the care of your terrarium, or any other workshops, please feel free to contact us :)

Thanks
Charlie

Rated 5 out of 5 stars

Workshop and plant buying

Amazing people amazing service, really friendly stuff.

May 29, 2024
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Reply from The Watered Garden

Hi Dimitrios!

Thank you so much for your review, we are glad to hear you enjoyed making your Demijohn terrarium. We hope to see you in store again in the future :)

If you have any questions about your terrarium in the future, please contact us and we'll happily help!


Thanks
Charlie

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