The Watered Garden Reviews 

134
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the workshops for being wonderful, informative, and enjoyable, suitable even for beginners, with many appreciating the detailed explanations and creative aspects. The staff are frequently highlighted as brilliant, friendly, and knowledgeable, always ready to offer support and advice, creating a welcoming and relaxed environment. Reviewers are also impressed with the quality of the products, noting that plants are beautiful, healthy, and well-cared for, arriving perfectly and safely packaged. Conversely, a small portion of people felt that some plants arrived a bit damaged, despite careful packaging. Additionally, some customers mentioned not receiving a reply to email questions concerning products.

What people talk about most

Product

Customers express satisfaction with the products, frequently praising the good quality, variety, and health... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, knowledge, and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the good quality of products,... See more

User experience

Reviewers mention positive feedback about their user experience, consistently describing it as amazing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

LOVED my macrame workshop. Great fun, beautifully paced, suitable for total beginners, lovely staff, gorgeous setting...literally nothing I can complain about. I took a friend to try out macrame, w... See more

Company replied

Rated 5 out of 5 stars

What a lovely plant shop, so beautiful, peaceful and calm atmosphere. It was recommended and I am my friend visited about month ago. We made a special trip and it was so worth it. Charlie was absolute... See more

Rated 5 out of 5 stars

I had a fabulous time making my terrarium last Thursday evening. A very relaxing atmosphere, easy to follow instructions and a great bunch of participants. The staff are brilliant, nothing was too m... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed the Christmas/Winter Wreath workshop. I went with a couple of friends and we enjoyed a hot drink and mince pie before creating our wreaths to take home. Charlie was on hand to offer sup... See more

Company replied


Company details

  1. Garden Center

Written by the company

We specialise in quality houseplants with a diverse range to suit every home. Offering expert advice on plant care, hosting practical workshops and supplying everything you need to support your indoor jungle. We're more than a shop - we're a community for plant enthusiasts, so pop in and see what's growing on!


Contact info

4.8

Excellent

TrustScore 5 out of 5

134 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(134)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely wonderful

Knowledgeable, calm, friendly & generous Charlie made the whole session a joy.

Everyone's end product looked so different & the experience was calming & joyful all at once

Plus my plants are growing!

May 12, 2024
The Watered Garden logo

Reply from The Watered Garden

Thank you for the lovely words Catherine!
We're so glad you enjoyed yourself, and that the plants are doing well!
If you have any questions about the care of your terrarium, or any other workshops, please feel free to contact us :)

Thanks
Charlie

Rated 5 out of 5 stars

Workshop and plant buying

Amazing people amazing service, really friendly stuff.

May 29, 2024
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Reply from The Watered Garden

Hi Dimitrios!

Thank you so much for your review, we are glad to hear you enjoyed making your Demijohn terrarium. We hope to see you in store again in the future :)

If you have any questions about your terrarium in the future, please contact us and we'll happily help!


Thanks
Charlie

Rated 3 out of 5 stars

Norfolk Island Pine

The plant looks in reasonable condition but the soil was absolutely saturated. I have had to dry it out and hope that the roots have not rotted. It's a shame, as the packaging was good and the delivery was prompt.

April 8, 2024
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Reply from The Watered Garden

Hey Ros

Thanks so much for your review and we're really sorry that you're not 100% happy with your Norfolk Island Pine, feedback like this really helps us with identifying areas to improve on in our indy business so thank you.

In this case your plant just so happened to be posted shortly after our watering schedule, but we'd be happy to give you some advise on what to do should you be worried about root rot.

Drop us an email if you need any help and we hope we get the chance to send you more plants in the future! 💚

Thanks again
Louis

Rated 5 out of 5 stars

We had the best birthday workshop

We had the best birthday workshop at the watered garden ever! A bespoke workshop was created for my three girls as a birthday present and we had a fantastic time. Charlie and the team were friendly and inviting and kept everyone very engaged. We left with beautiful terrariums to keep as a forever memory. It was completely magical. Beautiful shop and plants. Perfect day.

March 17, 2024
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Reply from The Watered Garden

Hi Hannah!

It was an absolute pleasure hosting you and your girls, we are so glad that you all enjoyed it too! We hope they bring you all lots of joy for many years and we hope to see you soon

Thanks
Charlie 🌱

Rated 5 out of 5 stars

Really enjoyable terrarium workshop

I came with two friends to do a terrarium workshop. This wasn't the first one I'd done but as always the person leading the workshop was friendly & knowledgeable and I couldn't think of a better way to spend a Saturday afternoon

March 23, 2024
Rated 5 out of 5 stars

Super fun workshop

The Kokedama workshop was a Christmas present for my family and friends (we actually did it in March). We had a total blast getting messy and learning how to make these little bundles of joy. The session was well paced and hands on enough to feel supported but free enough to get creative. Was great to support this little indie business too. 🪴

March 17, 2024
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Reply from The Watered Garden

Thank you for the lovely review! We're delighted you enjoyed the Kokedama workshop and found the right balance between learning and creativity. Supporting independents like us makes all the difference 💚 If you need any tips or want advice on any of our other workshops, just let us know ☺️

Louis
The Watered Garden

Rated 5 out of 5 stars

Beautiful plants

Beautiful plants. Well packaged and arrived really quickly

February 28, 2024
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Reply from The Watered Garden

Thanks Kelly! Great to hear that your plants arrived happy and healthy! Let us know if you need any care advice or support 💚

Louis
The Watered Garden

Rated 5 out of 5 stars

No problems,good service

February 2, 2024
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Reply from The Watered Garden

Thanks for the kind words John, hope you're enjoying your Gloriosum!

Let us know if you need any care advice or support in future 🌿

Louis
The Watered Garden

Rated 5 out of 5 stars

Really lovely workshop

Really lovely workshop. Staff were knowledgeable and helpful. Enjoyed it very much

January 14, 2024
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Reply from The Watered Garden

Thanks Joanne!

So happy to hear you had a good time with us! Hope to see you again soon! 💚

Louis

The Watered Garden

Rated 5 out of 5 stars

Amazing wreath making workshop

Amazing wreath making workshop! lovely environment and staff very accommodating and knowledgable. All around lovely experience and my wreath is beautiful!!

November 26, 2023
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Reply from The Watered Garden

Hi Lucy-Anne

We are very glad you enjoyed your workshop! And we agree - your wreath is gorgeous!!

Have a lovely Christmastime :)

Thanks
Charlie

Rated 5 out of 5 stars

Wreath making workshop

i recently did the wreath making workshop. It was brilliant- i’ve never made a wreath before - i am so happy with the result - it’s a beautiful wreath.
Charlie explained very clearly how to make it and it was full of natural christmassy smelling foliage.

November 26, 2023
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Reply from The Watered Garden

Hi Carol

We are both very happy that you had a good time making your wreath. I bet your front door looks gorgeous with its new addition! :)

Thanks
Charlie

Rated 5 out of 5 stars

Friendly and helpful lady

Friendly and helpful lady, lovely environment to be in

November 24, 2023
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Reply from The Watered Garden

Thanks Michelle!

Look forward to seeing you in the shop soon 💚 let us know if we can help with anything in the future

Charlie

Rated 5 out of 5 stars

Terrarium Making 😊

Had a wonderful time making a terrarium. Very relaxed but informative session. Will definitely go back!

October 14, 2023
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Reply from The Watered Garden

Hey Helen!

We’re so happy to hear you enjoyed yourself and look forward to seeing you again soon 💚

Let us know if you need any guidance from us 🌿

Thanks
Charlie

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery. Well packed and healthy plants ☺️

September 30, 2023
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Reply from The Watered Garden

Hi Lynda!

So happy to hear your fern arrived happy and healthy, let us know if we can help with any care advice 💚

Louis
The Watered Garden

Rated 5 out of 5 stars

Really cool day

Really cool day, great interaction with the lady who showed us how to create the terrariums.

September 2, 2023
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Reply from The Watered Garden

Hey Ian!

Thanks so much for your review, we hope you’re getting on well with your terrarium 🌿

Charlie
The Watered Garden

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