The Wooden Model Company Reviews 

324
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional merchandise, noting that the items are very well made, beautifully detailed, and look fantastic. People also mention that deliveries arrive very promptly, often saving the day for unexpected or last-minute gifts. Consumers are consistently happy with the secure packaging and the smooth, pleasant overall order process. Some reviewers were not happy with certain items, noting specific issues such as faded prints on products or noticeably lighter material compared to older orders. A few people also mentioned experiencing somewhat inconsistent sizes when ordering clothing items online.

What people talk about most

Product

Reviewers mention positive feedback about product quality, describing items as well made and detailed.... See more

Quality

Consumers express great satisfaction with the high quality of the products, praising the well-made items and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting prompt and fast postage.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought two mugs recently to replace two that I bought a number of years ago and that needed to be retired.Unfortunately one of the mugs had faded print on it. Not a complete deal breaker but I thoug... See more

Rated 5 out of 5 stars

So surprised by how quickly this arrived! Great mug & coaster! Love them. Will make a great gift for my father. And very happy you offer the Halifax, which my grandfather flew. Most companies don't ha... See more

Rated 5 out of 5 stars

Fast efficient service.....quality merchandise. Buy my sons tshirts from here often. Cannot fault in any area from shopping to delivery

Rated 5 out of 5 stars

Shop here online often. Speedy delivery. Good quality merchandise....would give 10 stars but there are only 5 so count them twice 😉


Company details

  1. Gift Shop
  2. Model Shop

Written by the company

The Wooden Model Company Limited, we are a family run business and have exhibited our products at Air Shows, Military Shows and Christmas Markets throughout the country for many years. We pride ourselves in offering a personal, friendly and often bespoke service supplying beautiful handcrafted mahogany models and much more. We supply Military Museums across the UK and Europe and our models are purchased by many military personnel for presentation gifts.


Contact info

4.8

Excellent

TrustScore 5 out of 5

324 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(324)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Ordering easy

Ordering easy. Received an email regarding one item that was not available but on replying my email was not looked at so ended up with a refund which was disappointing.

December 2, 2024
Rated 4 out of 5 stars

I recently had a mostly positive…

I recently had a mostly positive experience with The Wooden Model Company. The ordering process was simple, and I appreciated being kept updated on the shipping progress. The quality of the items is impressive, and delivery was prompt. While there was a slight hiccup with communication when one item was unavailable, it was eventually resolved, although it was a bit frustrating at the time. Overall, I'm happy with my purchase and would consider ordering from this company again. 4 stars.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

aerial mast

Hi Guys,
My apologies, in my original review I completely forgot to give a rating.
I am very pleased with my Mosquito, it sits proudly alongside my Victor, Canberra and TSR2.

Regards
Steve

November 18, 2024
The Wooden Model Company logo

Reply from The Wooden Model Company

Hi Steve,

Thank you for your feedback and for letting us know you're happy with the delivery! We truly appreciate your attention to detail regarding the model. While not all versions of the Mosquito were equipped with an aerial mast, we understand how this might influence your view of the representation.

We’d like to kindly remind you that the model you received is exactly as shown on our website. We strive to ensure our models meet high standards, and it’s always helpful to hear from customers like you. We hope this won’t overshadow your enjoyment of the model, and we’d kindly ask for a reconsideration of the rating if it feels fair. Thank you again for sharing your thoughts!

Rated 5 out of 5 stars

From the day I ordered

From the day I ordered, I was kept updated on the shipping , which I really appreciated. The item I purchased was well made good quality, very happy. I would definitely order from
The wooden Model Company again.

October 8, 2024

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