thighsociety.com Reviews 83

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the products for their comfort, quality, and effectiveness in preventing chafing, with many highlighting the cooling shorts as particularly beneficial. People also frequently commend the exceptional customer service, noting the quick response times and the company's willingness to stand behind their products through replacements and helpful advice. However, some customers experienced issues with their orders, including delayed shipping or packages being delivered to the wrong address. A few other people also felt that certain products, despite being comfortable, did not stay in place as expected, with legs rolling up or waistbands digging in, and some found the quality to be lower than anticipated.

What people talk about most

Product

Reviewers mention positive feedback about product quality and comfort. Many customers praise the shorts for... See more

Quality

Reviewers highlight positive aspects of quality, praising the comfort, lightweight feel, and durability of... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the quick response times,... See more

Order

Customers had ambiguous experiences with order. Many reviewers expressed satisfaction, praising fast delivery... See more

Response time

People report positive experiences with response time. Customers frequently praise the quick responses, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thigh Society shorts are the most comfortable, lightweight cooling shorts to wear. They are a very responsive company and stand behind their product. The shorts are undergarments so there is a no retu... See more

Company replied

Rated 5 out of 5 stars

After incurring a chafing issue, I researched products! When I found Thigh Society, I was impressed with the clarity of each offering. Since this was my first experience, I contacted customer support... See more

Company replied

Rated 5 out of 5 stars

Very responsive company to communicate with. Excellent product. I purchased the cotton brief. I am curvy hips with a small waist. I really like how the cotton waistband hugs your waist comfortably to... See more

Company replied

Rated 5 out of 5 stars

I’ve worn the cooling shorties for a little over a year and LOVE THEM so I ordered 2 more pair. But my new shorts were rolling up my thigh which had never once happened before. I emailed and figured I... See more

Company replied


4.1

Great

TrustScore 4 out of 5

83 reviews

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Rated 1 out of 5 stars

Paid but no goods ever delivered

I placed an order but my delivery was never received. There is no tracking available either, it seems they have never actually shipped my order. I have tried numerous times over the last fortnight to contact them and no one has gotten back to me with a response. Terrible customer service and ordering experience!

December 19, 2023
Unprompted review
Rated 1 out of 5 stars

I tried to purchase without success

I tried to purchase from Thigh Society based on the many many news articles and great reviews. They took my money but never shipped the product. They don’t have a phone number so I emailed multiple times and they never responded. I ended up having to dispute the charges on my credit card. As soon as I did that, they cancelled my order without a word of explanation. I would have kept my order and cancelled the dispute if they would have simply shipped the product. An apology would have been nice but not expected. Terrible service.

June 19, 2023
Unprompted review

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