Thistle Boilers  Reviews 

132
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely professional, punctual, and always keep everyone updated throughout the entire process. People appreciate the clear communication regarding transparent pricing and detailed quotes, noting that boiler installations are completed quickly and left extremely clean. Though some customers noted minor complications during the installation process or very long working hours for the engineers, overall satisfaction and quality remained exceptionally high. Consumers also mentioned that additional tasks like extra brickwork or replacing odd piping were handled smoothly by the team without any hidden trouble.

What people talk about most

Service

Consumers find service to be a seamless experience, praising the prompt communication, quick installation,... See more

Staff

Customers had great satisfaction with the staff, noting that the team arrived on time, maintained a... See more

Price

Reviewers mention positive feedback about price, consistently noting that quotes were much more reasonable... See more

Quality

People report positive experiences with quality, noting that the workmanship is exceptional and second to... See more

Product

Customers consistently note positive experiences with product, highlighting that their new boilers are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Guys arrived on time which is always a good start.boiler was fitted with no dramas what so ever.very professional fitters kept us updated all thru the day and gave us a very detailed how to work boile... See more

Rated 5 out of 5 stars

Brilliant Service. Replied instantly to request for a quote. Came out within a couple of day's for survey and estimate. Shane was really helpful, knowledgeable and gave me options. Fantastic quo... See more

Rated 5 out of 5 stars

Brilliant from beginning to end... These guys are professional, fast, clean and know there stuff. Not a mess just quickly and quality job done. Politite decent guys... Very professional from be... See more

Rated 5 out of 5 stars

Gary came out promptly once we had contacted the company for a quote, and sent Eamonn to install our new boiler and radiator four days later. Once completed, we would get a guarantee and Gas Safe... See more


Company details

  1. Heating Contractor
  2. also in
  3. Boiler and Heating Service
  4. Gas Installation Service

Written by the company

Thistle Boilers are a professional and reliable heating company, covering central Scotland. We are boiler replacement specialists and can offer finance options and £0 deposits on all installations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

132 reviews

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4.9

All reviews

(132)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

David and Taylor did a great job on…

David and Taylor did a great job on installing my boiler no problems no mess and set up my thermostat so I didn’t need to set it myself four hours and everything was done great job thistle boilers recommend Gary for prompt service 👏👏

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Thistle boilers from when I enquired …

Thistle boilers from when I enquired about a quote to the fitting of the new boiler. The staff were extremely pleasant and Were quick .job done to high quality I would highly recommend them a lovely helpful team . Very happy with work done.
Thank you
B.Rose

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Many reasons

Many reasons
1. Reasonable price.
2. Punctuality
3. Good communication
4. Proper reply and response
5. Very good professional job.
The boys did very high quality professional job beyond my calculation.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. A very quick response from Gary when I contacted him. He came out the next day to give us a quote and JD installed our new boiler the very next day. I would totally recommend Thistle Boilers.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Gary responded immediately to our online enquiry. He carried out a survey the following day (Monday) and the boiler was fitted on Tuesday. The free flush was most welcome. The work carried out by JD was clean, thorough and efficient. Highly recommended.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

100% recommended

100% recommended. From the initial visit and quote from Gary to the installation by JD everything was done extremely professionally and with no hassle. Within the week I had a new boiler which I can already tell is heating my home better and cheaper. Very competitive price too. Thanks!

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

One Happy Customer

Stumbled across Thistle Boilers on Facebook and decided to get in touch for a quote for a new boiler. Gary was super fast getting back to me and came out the next day. He was honest and explained I could possibly get the boiler serviced to enable it to last a little longer, he also broke down the cost of a new one, explained my options etc. A week later however whilst I was weighing up my options , my boiler completely died.
I contacted him and one of his guys JD came out a couple of days later to fit my new boiler. He fixed a radiator pipe so my pressure wouldn’t drop, he noticed the radiators weren’t working as they should and instead of keeping quiet (like a previous company had been doing for years) he located a valve under a floor upstairs and turned it on so I would get more heat! He managed to get a radiator working which had been cold for 10yrs!! I’m honestly so happy with the service provided. He really did make sure the job was done properly before he left. Also, no mess was left behind which was a bonus! I wouldn’t hesitate to recommend these guys.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

From survey to installation everything…

From survey to installation everything was courteous,professional and efficient I cannot rate Gary and his team highly enough the job was completed with no problems the fitter was courteous kept the place clean and did a really first class job,if your getting a new boiler definitely go for thistle ,a great service

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Service.

Brilliant Service.
Replied instantly to request for a quote. Came out within a couple of day's for survey and estimate. Gary was really helpful, knowledgeable and gave me options.
Work carried out a few day's later.
Workmanship second to none. Hardly any disturbance, no mess at all clean and all packaging and old equipment removed.
Can't be happier with this service and throughly recommend Thistle Boilers.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Couldn’t have been a better experience. Shayne came out on the Monday, new boiler fitted early the following week. We have an old house needing renovations, and I knew there would be issues replacing the old boiler. The guys were good natured and patient despite endless problems with our old heating system. Would highly recommend.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Good job

Whole process from start to finish went well. Arrived as arranged. Boiler installed with little fuss. Fitter left the area clean and old boiler and waste materials were quickly removed. Good experience overall. Happy to recommend this company.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish Gary…

Fantastic from start to finish Gary came out and survived my house and had his boys out the next morning…. Eamonn the gas engineer could not help us enough 10/10 experience….. highly recommend

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service from start to finish

Fabulous service from start to finish, Shayne made me feel at ease when deciding about my new boiler. JD was professional and thorough when fitting it, even though there were a few complications along the way he took it in his stride and was still smiling after a VERY long day. Im delighted and would highly recommend Thistle Boilers.

February 17, 2026
Unprompted review
Rated 4 out of 5 stars

New Combi Boiler

This should have been a 2 man job but Eamonn was left to do it on his own. He did a great job but had to work his ass off till 9pm to finish it and make sure we had water and heating so a big thank you to Eamonn for your efforts. A little bit of brick work to do but thats a mute point.
Thistles sales guy shayne was great unlike 1or 2 others that quoted and after some negotiation i felt it was a fair deal so i would recommend Thistle for Boiler needs.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely incredible service

Absolutely incredible service! I was well informed and a new boiler was fitted within 24hours of first contacting! I am so pleased with the service thank you very much !

January 30, 2026
Unprompted review

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