Haven't received reply from numerous emails & no contact number available with respect to refund of - Order ID Number: 9618822 Event: YARD: Open Air Club w/ Denis Sulta, Palms Trax, Jennife... See more
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Went from terrible customer service to none. Ignoring emails regarding refunds. Not refunding drinks vouchers. Basically robbing people at a time where many are struggling. Appalling to be honest , av... See more
Corporate greed over their customers. This company is choosing to keep all fees and costs for events affected by Covid-19. People are literally dying around the world, and millions are without... See more
Awful service. Ordered 4 tickets for a gig which was postponed, and based on refund policy am eligible for refund. I've been trying to contact ticket arena for a month now (quite consistently) and h... See more
Company replied
Company details
Information provided by various external sources
Ticket Arena is one of the UK's leading online primary, STAR authorised, ticket companies. "Connecting you with your favourite clubs, gigs, festivals and more. A ticket is just the beginning."
Contact info
31-32 Park Row, LS15JD, Leeds, United Kingdom
- 01133504114
- support@ticketarena.co.uk
- ticketarena.co.uk
I have had two bad encounters, avoid at all costs
I have had two bad encounters with this compan, one prior to the corona virus and one after. They have bad policies, which prove they aim to rob people. The telephone agens customer service skills are pooor, they are rude and have know knowledge on the policies. These type of companies need to be investigated.
The first incident, I booked the ticket and booked a plan, then called them literally within 2 minutes of booking to change the option and just pay full. If it was the sale and customer loalty they wanted they would of paid me the money back tere and then i paid for the deposit of the plan and let me pa for a full price ticket. They would not of lost nothing. Onl now they have lost respect.
Second incident, they had no intention no did they have a change management plan for an act of god crisis nor a panademic such as the corona. They are saying I can not get a refund as I did not cover my plan for a refund, This was not stated at the time of booking on the booking.
Afro Nation and Ticket Arena have amde me question the way in which I book my events and which typ of events I will spend my money on. Sad thing is I work in events and have never experienced such a lack of integrity and unprofessionalism.
I would deffinetly advise others o stay clear.
April 15, 2020
Unprompted review
Refund protection has strict insurance…
Refund protection has strict insurance policy - not made clear at point of sale.
November 29, 2019
Unprompted review
Reply from Ticket Arena
Thank you for taking the time to leave a review.
We are sorry to hear you feel that there is not enough information available at the time of purchase regarding TicketPlan.
We do attempt to make it as clear as possible in the terms for TicketPlan, we do state that the cover is for instances where your tickets will be protected against cancellation resulting from accidents and unexpected illnesses. There is also a link to the Terms and Conditions of Ticket Plan at the time of purchase if you wish to read this fully prior to adding this to your order.
We do appreciate all feedback and always continue to look at ways we can improve the service we provide.
Does not own up to their own mistakes
Ticket arena unbooked all ticket for an event months after creating it because they themselves made a mistake. This made me loose the seating I reserved and since the tickets was a present to my wife it made a real mess of things. I recommend everyone to stay clear if they want to be assured of getting what they ordered.
Book tickets with someone who does not let the client pay for their mistakes.
September 12, 2019
Unprompted review
Thank you Raynor Mutsunge
Thank you Raynor Mutsunge for all your hard work which resulted in saving my son’s birthday gig at Roundhouse.
We were well informed all the way during the rebooking process and felt looked after.
Much appreciated!
May 12, 2019
Unprompted review
This company is processing the refunds…
This company is processing the refunds from the Chelmsford City Racecourse 'cashless bar' where you have to preload wristbands with RFID chips. No matter how much money you have left on wrist bands and despite "£1" charge to refund balance, they show only £5 remaining on wrist bands despite significantly more being left on them at the point of exiting the event (no refunds on the day, have to wait and use online portal)... disreputable. Make it impossible to contact them to sort it due to set up.
May 8, 2019
Unprompted review
Reply from Ticket Arena
Thank you for taking the time to leave a review.
We can confirm all refunds are processed post event and the application process to claim the refund was open over a 4 day period to ensure everyone had a chance to apply for their refund, the refund application process was advertised on all pre-paid vouchers and on the Promoters and Ticket Arena Website.
Please email support@ticketarena.co.uk and we can confirm your remaining balance and go through all your transactions from the day with you.
Thank you.
Great secure and fast
January 13, 2019
Unprompted review
I thought we would receive the tickets…
I thought we would receive the tickets as an email, I got no confirmation at all that I booked.
January 12, 2019
Unprompted review
Reply from Ticket Arena
Hi Susan,
Thank you for taking the time to leave us a review.
We can see from our records your confirmation email has been sent to the email address registered against your order. Occasionally, your email provider may filter it into your junk or spam folder, so please double check these.
If you are unsure about the email address you used, please get in contact with our customer support team by emailing support@ticketarena.co.uk and we can assist you.
Thank you
Ticket Arena
Easy to book tickets
January 11, 2019
Unprompted review
Quick and easy to buy tickets.
January 9, 2019
Unprompted review
Good reliable service
December 10, 2018
Unprompted review
Easy to purchase
Easy to purchase, no hassle, tickets for a great range of events.
December 6, 2018
Unprompted review
I would highly recommend 👌🏽
December 5, 2018
Unprompted review
After you have registered for your…
After you have registered for your initial ticket purchase it is a very simple process each time you repeat the ticket process.
It could not be simpler!
December 5, 2018
Unprompted review
Trustworthy
Fast, Easy, Trustworthy. used a few times and never had a problem.
December 5, 2018
Unprompted review
very pleased with service
December 5, 2018
Unprompted review
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