Tiket.com Reviews 120

Worst company in Southeast Asia, don’t use it, as they don’t provide any help in case of problems and you just will lose money

I bought a train ticket with a 100% refund and additional insurance, it turned out that if you want the refund you need to go to the station before the departure as, despite you booked and paid through them, they don’t offer any help

I was too sick to travel and to avoid losing money I had to pay for a taxi to go back and forth to the station, just to discover that refund wasn’t total and the additional part supposed to be covered by the insurance, so I lost a lot of money

And you know what? CERMATI, the insurance fellow company is just a scam as they don’t reply to any email, text, call or WhatsApp and it’s impossible to make a claim

The Tiket.com customer service contacted in regard just didn’t care and didn’t want to help, dismissed me with usual preselected answer

So, basically avoid Tiket, don’t buy any service with them, simple as that

very bad,😡😡😡 Information services on WhatsApp are different from call centers.
because of very bad service and information, I suffered a big loss. There is no solution that just wants to harm passengers

They are scam. They charged a higher pice thfn menioned in the site. I contacted them many times but they dont want to help. My advice to you is not book from them

They put an increase of around 11% on the price of the rooms (country tax). They are not competitive at all and waste a lot of time during searches. The trick is simple they lower the base price low but then they put a tax on you where the total amount is higher than the others.

We booked a room and paid for it. Immediately after the payment went through we received an email: The room is not available, you can request for a refund, if you do you will get your money back in 2 weeks.
So we tried again and surprisingly the room was still available!
1 why do we need to request for a refund, this should be automatic!
2 why do we need to wait 2 weeks for the refund?
This website is one big scam!

Absolute 10000000 percent SCAM!!! Do not use this company as they will take your money on a credit card but will not give it back!! I do not have an Indonesian bank account and a gift voucher is of no use to me DO NOT USE THIS COMPANY

This is a scam, and they refuse to take responsibility. We booked flight tickets for 4 people from Indonesia to Singapore and back. Two of us had to cancel due to medical reasons. On their website, it says they will take responsibility and offer refunds even up to 24 hours before the flight. We tried requesting a refund 7 days before the flight, but in the app, when you press “request refund,” it says it’s not possible. So, I sent them an email. Contrary to their policy, they said refunds can only be requested after the flight departs, and they didn’t offer any other options. Once the flight was over, I tried requesting a refund again, but all you can request is the airport tax refund, which costs 25,000 IDR. On top of that, during the flight, someone else took the seats we had paid for. This company is a scam and extremely unprofessional

Didn't book the luggage, charged me for it. Customer support refused to help, saying I need to proof I purchase the luggage (how can I do that, if thats the problem).

As I purchased last minute I also couldn't add luggage online, and ended up paying for the luggage a lot at check in.

DO NOT USE THIS COMPANY.1 STAR IS TOO MUCH: Booked tickets for the Glen Millar big band experience paid extra for the refund insurance as my elderly mother who is in hospital was due to attend, due to a further medical diagnosis she will not be discharged in time to attend I have submitted my refund form and they now want a medical certificate/letter from hospital ABSOLUTE JOKE just grateful I paid with credit card I will now arrange a charge back.

Expensive!! Customer service is non existence

Booked a trip, but circumstances changed tried to refund my booking and they are refusing to do so. Very unprofessional.

I can’t judge the stars yet as the date we go is yet to come, has anyone had any experience booking the London Dungeons through this website and had the day there yet?, is there anything I’m to be made aware of?, just curious to why price being so cheap to other websites

Title: Unpleasant Experience with tiket.com - Unexplained Booking Cancellation

I am compelled to share my deep frustration with tiket.com, particularly regarding the cancellation of my bookings at Amerald Resort Hotel Desaru (Booking ID: 1279491813) and another booking (Booking ID: 1307522746).

After planning my trips for months, I was shocked to receive notifications that both of my confirmed reservations at RM154 per night (including breakfast) were canceled for no apparent reason. Worse still, the hotel is still advertising availability, which leads me to question the integrity of tiket.com’s practices.

Here are key issues potential customers should be aware of:

1. Unfair Cancellation of Confirmed Bookings: My bookings were confirmed, and I was looking forward to my stays. Cancellations without reason are not only unprofessional but extremely disappointing. How can a booking platform reasonably sell rooms they have already canceled?

2. Lack of Proper Communication: Despite sending over 20 emails, I have not received a satisfactory explanation regarding why my bookings were canceled. This lack of transparency raises serious concerns about their business practices and customer service. A reputable company should prioritize clear communication, especially when customers are left in the dark.

3. Copy-Pasted Responses: The replies I received from different representatives—Galang, Billah, Tria, Hanum, Nabila, Dodi, and Ana—were all generic, copy-pasted responses. No one directly addressed my questions or acknowledged my concerns; they simply repeated the same information. This lack of personalized service made me feel neglected, and my issues were not taken seriously.

4. Exploitation of Customer Trust: By continuing to list the hotels I had booked while actually canceling my reservations, it feels like tiket.com is exploiting customer trust for its own benefit. This behavior is unacceptable and reflects a lack of commitment to customer satisfaction.

5. Irresponsibility in Offering Inferior Alternative Rooms: The alternative room offered at Lotus Seaview Beach Resort & Spa is not only smaller but also lacks breakfast, clearly falling below the standards of my original bookings at Amerald Resort. I absolutely refuse to accept such a subpar alternative, which is in no way comparable to my original reservations.

This entire experience has left me feeling frustrated and disappointed. I expected better service from a major booking platform, and I cannot help but warn others to think twice before using tiket.com. The risks of canceled bookings, combined with poor communication and accountability, simply do not justify it.

I urge potential customers to consider this before trusting their travel plans to tiket.com.

They have my rental villa on promotion and I never gave permission or listed my villa here! Do not book with them.

Dont book with 100% refundable! I bought traintickets at tiket.com. I paid extra for a 100% refundable, My wife broke her leg a week ago and tiket.com and i want to cancel my trainticket because we cant travel to Indonesia. The only answer i get from tiket.com is de that i must contact the traincompany. The traincompany is not reachable from my country. Tiket.com didnt want to help me futher.

BAD! Never trust this website, it is a scam!!

Really bad customer service. Airline cancelled my ticket and they haven’t refunded my money. They kept saying email me and saying 14 days after every email. Avoid at all cost.

SCAMERS!!!
1 star is three too much. I tried to book a ticket for a komodo trip, an error message occured wich stated that something went wrong with the payment and that the order hasnt been completed. Since I couldn’t pay otherwise I didnt try to book again. To make sure the booking really hasn’t been completed I checked my notifications frequently the next days: No confirmation or ticket there. After a few days I got a debit of 150$ on my bank account for the ticket I apperrently bought. I havent got any ticket from tiket.com and havent even done a trip. Refund? Of course not possible because they said they have sent me the tickets wich simply wasn’t the case.

Booked a hotel through Tiket.com on what I thought was a good rate. When I checked in they took three times the price as what I agreed. Be warned the rates they offer are not the rates you pay. Google should do more to take companies like these off their platform, its nothing but a scam.

Complete scam. Sold me a ticket for an exhibition in Italy that wasn't actually on. Refused to give me a refund, thankfully my bank sorted it. Tiket still email and call me (now blocked) to ask me to reverse this months later.

PLEASE AVOID!