Tilaa Reviews 140

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I use their services for many years. Very reliable, very fast, features-packed, reasonably priced, fully compliant to EU regulations. The only disadvantage for web hosting is they do not provide DNS h... See more

Rated 5 out of 5 stars

My websites have been hosted by Tilaa for more than ten years now. During all those years... 100% uptime and 100% satisfaction. Not one single incident causing downtime or data loss. Not one s... See more

Rated 2 out of 5 stars

Tilaa powered down my server because they didn't like that 1st credit card I've paid with failed and I used another card. They thought it was enough reason to power down the server disturbing my work... See more

Company replied

Rated 5 out of 5 stars

Using cheap VPS, where I have VPN-server to circumvent Russian censorship. - Speed is excellent, have near 50MBps from Ryazan to Amsterdam, ping near 60. - Traffic is unlimited. - No downti... See more

Company details

  1. Cloud Computing Service

Written by the company

Tilaa offers flexible and reliable hosting by combining a transparent cost structure and monthly subscriptions with high business continuity and security grade. Users of the Tilaa cloud can deploy and manage servers 24 hours a day, without requiring any human manual intervention. Should you require some personal assistance you can count on personal contact. Tilaa is ISO 27001, ISO 9001, NEN7510, ISAE3402 and PCI-DSS certified and provides its services from two datacenters in and around Amsterdam. Tilaa is hosting the server infrastructure for thousands of companies and individuals world-wide.

Tilaa; VPS as you want

Written by the company

Fast, secure and reliable IaaS hosting
Tilaa is a Dutch cloud hosting provider specialised in providing Infrastructure as a Service (IaaS). Tilaa has been founded in 2008 with a vision of delivering a simple, fast and transparent virtualised cloud platform.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

140 reviews

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Rated 5 out of 5 stars

10+ years of Perfection

I have been using Tilaa for over a decade now. I cannot think of a single criticism......no, I really I can't. I not only use them for my own private media and VPN services, but any workplace that needs additional web hosting, cloud drives, etc, I always set them up with Tilaa as well. The support is phenomenal, the bandwidth is very good through my VPN (keep in mind this is moving data from west coast US to Holland round-trip), and can tinker with with the hardware just to see how things respond on the fly and move them back if need be (I'm sure the billing department hates me, so probably shouldn't do this much). There have only been 2 companies in my 40-some years on this planet that I truly feel passionately loyal to, and one was a small local ISP in the SF Bay Area which I can no longer have in my life due to location, and TILAA, which I can, and do, get to keep as my VPS hosting service.

October 12, 2020
Rated 5 out of 5 stars

Excellent performance

Excellent performance, I've had a number of VPSes for many years already without any problems. Can't say anything about the support because I never needed it!

July 10, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. I’ve seen some sun flood attacks in my main server, you may want to take a look at that.

June 3, 2020
Unprompted review
Tilaa logo

Reply from Tilaa

Dear Antoinio,

Thank you for the positive review! We'll gladly take a look at the SYN flood attack you mentioned. Could you please make a ticket at support.tilaa.com or contact us at support@tilaa.com so we can further investigate the issue?

Thank you!

Rated 1 out of 5 stars

Unprofessional

Tilaa will stop and block your VPS server with no reason, based on some broad assumption that VPS is "insecure". After I contacted them, I got the response that my VPS was not causing any issues, but they got it stopped (without being able to start it again) because they assumed it will cause some issues.

All they did to warn me are the few generic emails, no phone call or SMS, and this caused financial losses to me. I am also irritated by the fact they are trying to justify their dumb move without offering some real facts and/or technical explanation (I am a tech person myself).

By the way, I am a Tilla customer since 2013, and this is the first time they act so unprofessional and actively hurting my business.

EDIT: they stated, "We then decided to suspend your server to force you to contact us and have this matter solved." - you are suspending services that I already paid, that you had no proof that they were harmful to your infrastrcuture, just in order to get me to contact you? Despite having my phone number? Just ridiculous. I have changed 3-4 VPS providers in the meantime, they were all miles ahead of Tilaa in terms of technology and customer support, so lesson learned I guess.

November 25, 2019
Unprompted review
Tilaa logo

Reply from Tilaa

Hello Nicola,

I do not think it is fair that you claim that we shutdown your VPS without any reason.

We have sent out 3 notifications over the last 2 months that your server is running an open portmapper service which can be abused. We did not receive any response on these notifications from you. We warned you in the third notification that we would bring down the server if this open portmapper service wasn't addressed within 48 hours. After 48 hours we still saw that your server was still running an open portmapper service and we decided to put the server down. Then you decided to start your server again without addressing this matter and again ignore our emails.

We then decided to suspend your server to force you to contact us and have this matter solved. Unfortunately you contacted us after we had suspended your server and you indicated that you did not have the time to provide a solution. If you would have contacted us earlier we would not have to suspend your server and we could actually assist you configure your portmapper server is such a way it could not be abused anymore.

From our perspective it looked like you simply did not receive our notifications or decided to ignore them.

I hope you understand why we do not tolerate running services on our platform that can be abused. We like to see that these unsafe services are configured in such a way that the can't lead to actual abuse.

Rated 5 out of 5 stars

Decent VPS provider

Decent control panel/portal
Fast build and release for VPS
No downtime so far
Been with them for just a bit over 2 months now, no complaints so far

August 14, 2019
Unprompted review

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