Tilechoice Reviews 811

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Visited the Telford store this afternoon as an emergency. James was fantastic. He is extremely knowledgeable and was more than willing to discuss our options in depth including budget. He even checked... See more

Rated 3 out of 5 stars

Tried few stores to be told no tiles available, brought them online no problem, then problem with delivery paid the £35 and choose a day but not delivered until five days later than day we choose. Aft... See more

Company replied

Rated 1 out of 5 stars

This company has gone downhill drastically since being taken over ! Every member of the original Bilston crew were fantastic- calling when promised, stock arriving when promised etc. No communication... See more

Rated 5 out of 5 stars

Stu and Joe at tile choice worcester store gave fantastic advice and customer service yesterday. They were patient whilst we asked questions about various floor and wall tiles because we needed both.... See more

Company details

  1. Home & Garden

Information provided by various external sources

Tile Choice Limited was established in 1991 and now boasts individually designed stores throughout the Midlands covering Bilston, Cannock, Walsall, West Bromwich, Perry Barr, Bromford Birmingham, Bromsgrove etc


Contact info

4.0

Great

TrustScore 4 out of 5

811 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience.

Great experience with the gents at the shop in Telford. All very professional, knowledgable and willing to help solve any tiling problem you have. Thank you.

March 15, 2024
Unprompted review
Rated 2 out of 5 stars

Wrong Sized tiles

Oreded tiles, trims, borders etc fro Tilechoice Burton.
Evrythinh collected and checked by the fitters.

Halfway through the install and it is now obvious the tiles are mismarked, not in colour or shade but in size!!!
They vary by as much as 2mm on the lenght and width - they even vary in thickness...

Tilechoice reponse? "you should have checked" How do you check sizes in a sealed box? And they were specificall y asked to ensure the batch number were the same. Even so the sizes should be the same.

Thank you tilechoice.............. for nothing

The staff we all friendly and helpful when we were looking round but now there is a proble not of our makng they don't want to know..

March 8, 2024
Unprompted review
Rated 4 out of 5 stars

Ordered some tile trim it arrived…

Ordered some tile trim it arrived damaged. Left the previous negative review. Tile choice contacted me and refunded the item. In fairness it was the courier who delivered the damaged item but tile choice addressed the issue and offered to replace it refund.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent place

Excellent place. Great selection, great price and very very helpful. Chris, mark and Emma all helped.

March 9, 2024
Unprompted review
Rated 5 out of 5 stars

Impressed Kidderminster store

Impressed with Lee at the Kidderminster store who went above and beyond to get my tiles ordered. Staff very helpful in store when I visited prior. Look forward to receiving my tiles

March 2, 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful friendly staff

Very helpful friendly staff

February 24, 2024
Unprompted review
Tilechoice logo

Reply from Tilechoice

Hi Scott

Thank you for the lovely review we endeavour to give the best service we can, and our staff are the best, but im biased

Michael

Rated 3 out of 5 stars

Annoyed but solved

Tried few stores to be told no tiles available, brought them online no problem, then problem with delivery paid the £35 and choose a day but not delivered until five days later than day we choose. After numerous calls an emails finally got them. A Mr M Gough very helpful in the end would use again i think maybe the recent administration and then takeover may have been a factor

February 10, 2024
Tilechoice logo

Reply from Tilechoice

Hi Damien

Thank you for the review, apologies that it took longer than expected to get your delivery, you are 100% correct due to coming out of the recent administration, we have had to adjust very quickly and ensure there is as little disruption as possible.

We are now back to full capacity and working hard as every to ensure all customer get there items purchased through us delivered on time.

Thank you for understanding and i hope the tiles look lovely in you newly refurbished room

Michael

Rated 5 out of 5 stars

I would thoroughly recommend tile…

I would thoroughly recommend tile choice to anyone considering choosing tiles for indoors or outside .
We went in to have a browse and the staff were so helpful with choosing the correct tile . They worked out how many we needed and all the bits to get the job done as it was for a new orangery with under floor heating .
They even recommended a tile fitter and arranged for the tiles and bits and pieces to be delivered .
The finished room looks spectacular !

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service

I recently visited Tile Choice in Worcester and I must say, the service exceeded my expectations. Andy was not only knowledgeable but also incredibly patient in helping me choose my tiles. Stu carried some additional purchases to the car for me, which I greatly appreciated. I highly recommend Tile Choice to anyone looking for exceptional service and a great variety of tiles.

February 12, 2024
Unprompted review
Rated 4 out of 5 stars

Tiles are beautiful but maybe best to…

Tiles are beautiful but maybe best to order a sample as the tiles do not have green hues as per pic on website but are a true blue.

January 8, 2024
Tilechoice logo

Reply from Tilechoice

Hi Jacqueline

Thank you for taking the time to review, we also believe that ordering a sample tile is best policy, and as you rightly mention the colours on the website can change due to screen resolution.

Hope you was pleased with the overall service

Michael

Rated 2 out of 5 stars

Hi I look forward to find a job

Hi I look forward to find a job
I don’t really have strong experience
But before I had working different jobs
And I very quite learner
And I would like to get me job
And thanks

January 5, 2024
Unprompted review
Tilechoice logo

Reply from Tilechoice

Hey Abdullah

If you could email you CV into info@tilechoice.co.uk, which includes contact details we will pass it on to the relevant team to review

Michael

Rated 5 out of 5 stars

Jean at Cannock branch was brilliant..

Jean at Cannock branch was brilliant... spent time talking to my 6 year old son and made the whole process quick,easy and informative. Great knowledge. Had the time and patience to consider our requirements... all round brilliant customer service

January 4, 2024
Unprompted review
Rated 1 out of 5 stars

Late Delivery

Placed the order and was advised that the tiles will be in stock by 18th Dec and will be express shipped for delivery on19th Dec. We have still have any response, I have emailed the sales team about the despatch date and not one has provided any update.

Can’t even book the tiler and nobody is available last minute. It’s ideal to have confirmed delivery dates if you are in a retail sector.

December 19, 2023
Unprompted review
Tilechoice logo

Reply from Tilechoice

Hi,

This is a wholly incorrect review.

You were advised that the tiles were out of stock and were also advised the tiles were booked into our warehouse on the 18th, but the delivery could be the 20th due to the time they were arriving in the warehouse.

In fact we have been most accommodating, we have agreed to make 3 deliveries as you are not ready for all the tiles, and will be covering the costs for this.

You have called on numerous occasions following sending an email to us, so have definitely be informed throughout the process, and the tiles should indeed arrived this morning.

We have helped you out throughout this process so I think a 1 star review is wholly uncalled for and would appreciate if you would take this down.

Thank you

Rated 5 out of 5 stars

Fantastic service

The staff here are very helpful.
They give you options on tiles that are fit for the job and advise on adhesive, grout and trims to compliment the tiles.
Tiles can be returned and refunded if you have too many.

December 18, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look