Visited the Telford store this afternoon as an emergency. James was fantastic. He is extremely knowledgeable and was more than willing to discuss our options in depth including budget. He even checked... See more
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Tried few stores to be told no tiles available, brought them online no problem, then problem with delivery paid the £35 and choose a day but not delivered until five days later than day we choose. Aft... See more
Company replied
This company has gone downhill drastically since being taken over ! Every member of the original Bilston crew were fantastic- calling when promised, stock arriving when promised etc. No communication... See more
Stu and Joe at tile choice worcester store gave fantastic advice and customer service yesterday. They were patient whilst we asked questions about various floor and wall tiles because we needed both.... See more
Company details
Information provided by various external sources
Tile Choice Limited was established in 1991 and now boasts individually designed stores throughout the Midlands covering Bilston, Cannock, Walsall, West Bromwich, Perry Barr, Bromford Birmingham, Bromsgrove etc
Contact info
United Kingdom
- tilechoice.co.uk
Hasn’t replied to negative reviews
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Great experience.
Great experience with the gents at the shop in Telford. All very professional, knowledgable and willing to help solve any tiling problem you have. Thank you.
Wrong Sized tiles
Oreded tiles, trims, borders etc fro Tilechoice Burton.
Evrythinh collected and checked by the fitters.
Halfway through the install and it is now obvious the tiles are mismarked, not in colour or shade but in size!!!
They vary by as much as 2mm on the lenght and width - they even vary in thickness...
Tilechoice reponse? "you should have checked" How do you check sizes in a sealed box? And they were specificall y asked to ensure the batch number were the same. Even so the sizes should be the same.
Thank you tilechoice.............. for nothing
The staff we all friendly and helpful when we were looking round but now there is a proble not of our makng they don't want to know..
The driver is very polite and helpful…
The driver is very polite and helpful for the delivery, but I come up with broken tiles, caused by not packing properly. Now I am facing rearrangement for replacement.
Ordered some tile trim it arrived…
Ordered some tile trim it arrived damaged. Left the previous negative review. Tile choice contacted me and refunded the item. In fairness it was the courier who delivered the damaged item but tile choice addressed the issue and offered to replace it refund.
Excellent place
Excellent place. Great selection, great price and very very helpful. Chris, mark and Emma all helped.
Quick delivery
Quick delivery. Inexpensive samples purchased. Unfortunately they weren’t a match.
Impressed Kidderminster store
Impressed with Lee at the Kidderminster store who went above and beyond to get my tiles ordered. Staff very helpful in store when I visited prior. Look forward to receiving my tiles
Fantastic range of tiles and staff are…
Fantastic range of tiles and staff are very knowledgeable, they take time to listen and not pushy

Reply from Tilechoice
Annoyed but solved
Tried few stores to be told no tiles available, brought them online no problem, then problem with delivery paid the £35 and choose a day but not delivered until five days later than day we choose. After numerous calls an emails finally got them. A Mr M Gough very helpful in the end would use again i think maybe the recent administration and then takeover may have been a factor

Reply from Tilechoice
I would thoroughly recommend tile…
I would thoroughly recommend tile choice to anyone considering choosing tiles for indoors or outside .
We went in to have a browse and the staff were so helpful with choosing the correct tile . They worked out how many we needed and all the bits to get the job done as it was for a new orangery with under floor heating .
They even recommended a tile fitter and arranged for the tiles and bits and pieces to be delivered .
The finished room looks spectacular !
Exceptional service
I recently visited Tile Choice in Worcester and I must say, the service exceeded my expectations. Andy was not only knowledgeable but also incredibly patient in helping me choose my tiles. Stu carried some additional purchases to the car for me, which I greatly appreciated. I highly recommend Tile Choice to anyone looking for exceptional service and a great variety of tiles.
Tiles are beautiful but maybe best to…
Tiles are beautiful but maybe best to order a sample as the tiles do not have green hues as per pic on website but are a true blue.

Reply from Tilechoice
Hi I look forward to find a job
Hi I look forward to find a job
I don’t really have strong experience
But before I had working different jobs
And I very quite learner
And I would like to get me job
And thanks

Reply from Tilechoice
Jean at Cannock branch was brilliant..
Jean at Cannock branch was brilliant... spent time talking to my 6 year old son and made the whole process quick,easy and informative. Great knowledge. Had the time and patience to consider our requirements... all round brilliant customer service
the staff at Bilston were very helpful…
the staff at Bilston were very helpful and friendly. we had no problems with tiles left over, had a full refund. would certainly shop there again.
Late Delivery
Placed the order and was advised that the tiles will be in stock by 18th Dec and will be express shipped for delivery on19th Dec. We have still have any response, I have emailed the sales team about the despatch date and not one has provided any update.
Can’t even book the tiler and nobody is available last minute. It’s ideal to have confirmed delivery dates if you are in a retail sector.

Reply from Tilechoice
Fantastic service
The staff here are very helpful.
They give you options on tiles that are fit for the job and advise on adhesive, grout and trims to compliment the tiles.
Tiles can be returned and refunded if you have too many.
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