TJC Reviews 45,124

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 8,110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, especially the jewelry, which they find stunning and of great value. Many appreciate the reasonable prices, quick delivery, and the overall smooth ordering process, highlighting the budget pay option as a fantastic feature. However, some customers have experienced issues such as products not matching their online descriptions or images, leading to disappointment upon arrival. A few people also reported problems with missing stones in jewelry, items being smaller than expected, or receiving products that were not as described, like a necklace advertised as silver but appearing to be brass.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and variety. Many customers praise the beautiful,... See more

Quality

Clients share positive opinions on quality, with many praising the high quality of gemstones, jewelry, and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the quick and prompt... See more

Price

People report positive experiences with price, often finding items to be a good value and affordable. Many... See more

Order

Users describe positive interactions with order. Many customers find the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Will review again when I know the outcome of my problem . Purchased 2 boxes of Luub Korean Serums , 5 in each box @ £49.99 each box. Left eye was swollen the next morning after putting applying so... See more

Company replied

Rated 4 out of 5 stars

There is no doubt that they have some very good products but I do feel that sometimes, the photographs are slightly misleading. The same images are being used for smaller and larger carat weight jewe... See more

Company replied

Rated 4 out of 5 stars

I have shopped with TJC for many years now and I find they are good on prices and the budget pay is fantastic option. I would like them to go back to the capped postage per day as I live in Ireland th... See more

Company replied

Rated 4 out of 5 stars

I did order, but I have sent one order back as it was too small. The quality is very good. Although I was quite disappointed that the fit was too small, I enjoyed the experience. It did cost 4 pounds... See more

Company replied


Company details

  1. Online Marketplace
  2. Jewelry Store

About TJC

Written by the company

TJC

Since 2006 it has been our mission to serve our customers with low priced quality products, all ethically sourced and expertly made. We continue to adapt during these unexpected times and bring our customers what they need.

Essential Products

We have been working with suppliers to bring our customers essential products and we are being careful to ensure we sell these within our normal low-cost model. However, as demand is very high for certain items the cost that we have to pay has been significantly increased. We assure you we are still trying to bring our customers the best prices on these items.

Delivery

We aim to make deliveries within the 3-4 working day period.

Customer Care

Every question matters to us - Customer satisfaction is at the heart of everything we do. Our dedicated Customer Care team is always here to help with any questions or concerns you may have.

Community Giveback

One of TJC’s founding principles is to do the right things, working with locally based charities who help us donate nutritious meal to children across the UK and India. For every item purchased we donate a meal meaning our customers help us improve the lives of 35,000 children every day. When we have been able to source PPE we have been donating face masks and sanitisers to over 90 organisations from the NHS, care homes and social services.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

45K reviews

5-star
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1-star

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Rated 5 out of 5 stars

No faults found

No faults found. Everything was bang on from price, delivery time and item. Was so easy to use, I also looked at the returns side as was doubtful of the ring size I had ordered but it fitted another finger so didn't, however the returns side looked very simple to do, self explanatory.Will recommend and use again.

May 8, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars

I always place my orders through the…

I always place my orders through the customer service department. They are helpful & polite. TJC have such a good range of earrings that I cannot purchase any where else.

May 14, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars

Loved the fact that my ring came well…

Loved the fact that my ring came well packaged and in a beautiful box that has a light that shone on my ring very nice touch

May 12, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 3 out of 5 stars

I didn't like the fabric and the colour

I didn't like the fabric and the colour

May 14, 2026
TJC logo

Reply from TJC

Dear Customer,

Please accept our apologies for any mix-up with your recent order.

Please get in touch with our Customer Service team on 08002606666, option 3 or email us at contactus@tjc.co.uk so we can assist you better.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars

I have ordered this for my dear wifes…

I have ordered this for my dear wifes birthday on July 2nd I am sure she will love it, great service, Regards, William

May 13, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars

the width of these is perfect to have…

the width of these is perfect to have one either side of a loose fitting wider ring (only needed to be that size because of knuckle swelling) to prevent that middle ring from constantly turning round. the slim width is easier to get over the knuckle and so a smaller size which helps to hold the larger ring in place is fine and does not create a bulky feel when used that way.

May 14, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars

My favourite shopping channel ,the…

My favourite shopping channel ,the presenters are knowledgeable on the products,they present and entertaining,great variety of products. I also like the fact that you can call their personal shopper and ask about anything, I've also never had any problems with returns ,well done TJC!

May 10, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 3 out of 5 stars

Great value , delivery fast and elegant

Great value for the money and very elegant looking .

May 14, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars

Very easy transaction.Plenty of…

Very easy transaction.Plenty of communication and delivery within days.Great and the ring is beautiful

May 14, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 4 out of 5 stars
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars

Diamond station necklace

An easy process to purchase a stunning piece of jewellery.
Elegant neckchain and beautiful diamond stations.
So delighted and great value for money. Quick delivery too, which is a bonus x

May 13, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars

i returned my purchase and i got a full…

i returned my purchase and i got a full refund /the hair clipper set was a nightmare ie changing the razor heads/ the hair cutting set was fine/ i was well pleased with the service i received so no problems so many thanks i will use you again/ 10/10 john

May 9, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars

TJC provides Avery good service…

TJC provides Avery good service excellent delivery times good value for money and Avery comprehensive quality of products .

May 9, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars

Great service, longtime customer!

Very easy ordering process either online or over the phone with pin number. Long time customer, always great service, kept informed all the way. Very happy.

May 9, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 2 out of 5 stars

Lost my details to take payment twice…

Lost my details to take payment twice was not impressed

December 12, 2025
TJC logo

Reply from TJC

Dear Gerrard,

We sincerely apologize for the inconvenience caused by the payment issues you experienced and understand how frustrating this must have been.

This is certainly not the experience we want our customers to have, and we appreciate you bringing this to our attention. Please be assured that we will work on improving our processes and customer experience to help prevent similar issues in the future.

If you require any further assistance, please contact our Customer Service team on 0800 260 6666 (option 3) or email us at contactus@tjc.co.uk.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars

First time ordering

First time ordering. The process was easy from start to finish. Was kept informed of my orders status all the way through to delivery. Great service. Thankyou

May 13, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars

Great efficient servic

Great efficient servic, bag is exactly what I wanted, great quality, delighted with purchase. x

May 13, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

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