TJC Reviews 45,121

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 8,110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, especially the jewelry, which they find stunning and of great value. Many appreciate the reasonable prices, quick delivery, and the overall smooth ordering process, highlighting the budget pay option as a fantastic feature. However, some customers have experienced issues such as products not matching their online descriptions or images, leading to disappointment upon arrival. A few people also reported problems with missing stones in jewelry, items being smaller than expected, or receiving products that were not as described, like a necklace advertised as silver but appearing to be brass.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and variety. Many customers praise the beautiful,... See more

Quality

Clients share positive opinions on quality, with many praising the high quality of gemstones, jewelry, and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the quick and prompt... See more

Price

People report positive experiences with price, often finding items to be a good value and affordable. Many... See more

Order

Users describe positive interactions with order. Many customers find the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Will review again when I know the outcome of my problem . Purchased 2 boxes of Luub Korean Serums , 5 in each box @ £49.99 each box. Left eye was swollen the next morning after putting applying so... See more

Company replied

Rated 4 out of 5 stars

There is no doubt that they have some very good products but I do feel that sometimes, the photographs are slightly misleading. The same images are being used for smaller and larger carat weight jewe... See more

Company replied

Rated 4 out of 5 stars

I have shopped with TJC for many years now and I find they are good on prices and the budget pay is fantastic option. I would like them to go back to the capped postage per day as I live in Ireland th... See more

Company replied

Rated 4 out of 5 stars

I did order, but I have sent one order back as it was too small. The quality is very good. Although I was quite disappointed that the fit was too small, I enjoyed the experience. It did cost 4 pounds... See more

Company replied


Company details

  1. Online Marketplace
  2. Jewelry Store

About TJC

Written by the company

TJC

Since 2006 it has been our mission to serve our customers with low priced quality products, all ethically sourced and expertly made. We continue to adapt during these unexpected times and bring our customers what they need.

Essential Products

We have been working with suppliers to bring our customers essential products and we are being careful to ensure we sell these within our normal low-cost model. However, as demand is very high for certain items the cost that we have to pay has been significantly increased. We assure you we are still trying to bring our customers the best prices on these items.

Delivery

We aim to make deliveries within the 3-4 working day period.

Customer Care

Every question matters to us - Customer satisfaction is at the heart of everything we do. Our dedicated Customer Care team is always here to help with any questions or concerns you may have.

Community Giveback

One of TJC’s founding principles is to do the right things, working with locally based charities who help us donate nutritious meal to children across the UK and India. For every item purchased we donate a meal meaning our customers help us improve the lives of 35,000 children every day. When we have been able to source PPE we have been donating face masks and sanitisers to over 90 organisations from the NHS, care homes and social services.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

45K reviews

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Rated 5 out of 5 stars

Excellent quality jewellery,speedy…

Excellent quality jewellery,speedy delivery excellent value for money

May 13, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars

I have enjoyed 19yrs of purchases which I have mostly kept and still enjoy wearing to date

Great value for money i have brought a verility of jewellery for meny years
It greatly admired as designs are different from the high street I've enjoyed my time with you all.

May 13, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars

Great service as always

Great service as always, unfortunally I missed the free p&p for this item which was offered the following day.

May 13, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery well made 👌 excellent value for money 🌟🌟🌟🌟🌟

May 13, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars

Everything is packaged well

Everything is packaged well, nice pouches and boxes, arrives in good time, and items are as described.

May 13, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars

Beyond expectations!

My earings arrived earlier than estimated which is always a bonus and outdid my expectations on every level.. they were presented in a beautiful gift box, which would make them an ideal gift. The earrings themselves are beautifully sparkly, and appear well made, well designed and look exactly like my mined diamonds and these are also going to sparkly forever too! Ethically knowing without doubt, these are the way to go for the environment, they're a winner all round!
I've worn them to bed and I wouldn't know I was wearing them. The butterfly backs fit firmly onto the post's, making me confident they won't accidentally come out.
The price for the product is excellent. My only wish is that they could arrive displayed in the box and not in the small plastic jiffy bag inside the box..although I do understand this is for hygiene/return reasons and this can be done yourself if you're giving as a gift..

May 8, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars

Top value

Clear, efficient customer service.

May 9, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars

The company demonstrates the features…

The company demonstrates the features that are important to a customer for example:
Great design
Utilising new and established trends
Knowledge of the jewellery in all aspects
Listening to customers ideas
A helpful team to deal with enquiries. And- i just love what i buy !!!

May 9, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars

Quick and as described

Quick and as described

May 9, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars

Some unique finds.

Find things here I can’t find anywhere else. Great value when it’s free P+P.

May 12, 2026
TJC logo

Reply from TJC

Dear Customer,

We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC

Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars
TJC logo

Reply from TJC

Dear Customer,

We hope you are doing well.

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their experience with TJC.

We look forward to you shopping with TJC again.

Regards,
Pawan
TJC Customer Care

Rated 5 out of 5 stars

Beautiful pendant very heavy and well…

Beautiful pendant very heavy and well made excellent service as always

May 12, 2026
TJC logo

Reply from TJC

Dear Customer,

We hope you are doing well.

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their experience with TJC.

We look forward to you shopping with TJC again.

Regards,
Pawan
TJC Customer Care

Rated 5 out of 5 stars

Quick safe delivery

Quick safe delivery. Great customer service skills and a varied amount of payment methods for everyone. So many different products aside beautiful jewellery. I would definitely recommend a look.

May 12, 2026
TJC logo

Reply from TJC

Dear Customer,

We hope you are doing well.

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their experience with TJC.

We look forward to you shopping with TJC again.

Regards,
Pawan
TJC Customer Care

Rated 5 out of 5 stars

Excellent service from Tjc

Excellent service from Tjc
Recommend them highly.

May 8, 2026
TJC logo

Reply from TJC

Dear Customer,

We hope you are doing well.

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their experience with TJC.

We look forward to you shopping with TJC again.

Regards,
Pawan
TJC Customer Care

Rated 5 out of 5 stars

I've been a customer for many years and…

I've been a customer for many years and cannot fault TJC great service and returns well done TJC keep it up

May 8, 2026
TJC logo

Reply from TJC

Dear Customer,

We hope you are doing well.

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their experience with TJC.

We look forward to you shopping with TJC again.

Regards,
Pawan
TJC Customer Care

Rated 1 out of 5 stars

Terrible purchase

Terrible purchase. Couldn’t try it on as a non remove tag was attached to the clasp. If I’d tried the bracelet on I wouldn’t be able to return it. So I just returned it. Also I have a pending payment as well as the original payment come out. I cannot touch the pending payment. So tjc in my book. Very poor.

May 12, 2026
TJC logo

Reply from TJC

Dear Malcolm,

Please accept our sincere apologies for the disappointment and inconvenience caused with your recent purchase.

We’re sorry to hear about the issue with the non-removable tag and the concerns regarding the payments on your account. We understand how frustrating this must have been for you.

As discussed on the call, we have taken your feedback on board and it will be shared with the relevant teams for further review.

If you require any further assistance, please contact our Customer Service team on 0800 260 6666 (option 3) or email us at contactus@tjc.co.uk.

Regards,
Ansh
TJC Customer Care

Rated 5 out of 5 stars

Thank you TJC

Thank you TJC, for your prompt deliverey for the 3 x bra pack.
Unfortnately, the said bras did not fit me due to a medical condition- BUT THANK you for your assitance by allowing me to return goods & for the refund.
absolute stars in communication and very quickly to resolve my differculties/ problem.
I will defferantly use this company again x

May 8, 2026
TJC logo

Reply from TJC

Dear Customer,

We hope you are doing well.

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their experience with TJC.

We look forward to you shopping with TJC again.

Regards,
Pawan
TJC Customer Care

Rated 5 out of 5 stars

arrived on time

arrived on time - looking good

May 12, 2026
TJC logo

Reply from TJC

Dear Customer,

We hope you are doing well.

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their experience with TJC.

We look forward to you shopping with TJC again.

Regards,
Pawan
TJC Customer Care

Rated 5 out of 5 stars

Nice

Nice product swift delivery fair prices

April 27, 2026
TJC logo

Reply from TJC

Dear Customer,

We hope you are doing well.

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their experience with TJC.

We look forward to you shopping with TJC again.

Regards,
Pawan
TJC Customer Care

Rated 5 out of 5 stars

Amazing and beautiful

Easy to order. Delivery was reasonably quick. Rings were beautiful. My partner and I love them. The box was a excellent touch and very beautiful, the light was fantastic, it showed the diamond so well. We are both so pleased with our purchase. Price was also amazing. We will definitely use again or recommend to friends. Thankyou TJC

May 11, 2026
TJC logo

Reply from TJC

Dear Customer,

We hope you are doing well.

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their experience with TJC.

We look forward to you shopping with TJC again.

Regards,
Pawan
TJC Customer Care

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