I booked a 2+1 unit for an event in June this year back in September last year . I paid the requested deposit. Last week they called to say that could no longer honour the booking as a large cont... See more
Company replied
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See what reviewers are saying
Thanks so much to Toilets+ You responded very promptly to my call and gave me an excellent quote that beat all of the other four quotes I received. You had lots of understanding about my delay in payi... See more
toilets+ have been fantastic they always turn up when they say they will and do a fantastic job. We have an unstaffed site which requires getting in via padlocked gates. This is not an issue for To... See more
Company replied
We had builders coming and going for months. Small firms do not see the need to provide their own loo! Toilets+ sorted us out nicely. Delivered promptly, serviced regularly and collected speedily w... See more
Company replied
Company details
- Portable Toilet Supplier
- Building Equipment Hire Service
- Construction Company
- Construction Equipment Supplier
- Party Equipment Rental Service
- Septic System Service
Written by the company
Trusted toilet hire company with over 30 years experience delivering portable toilets and luxury toilet trailers to South, East & Central England. Get a free quote and book online.
Contact info
32 London Road , NR18 9JD, Wymondham, United Kingdom
- 0800 606100
- info@toilets.co.uk
- toilets.co.uk
4.5
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very seamless experience
Very seamless experience
Toilet booking was easy and Peter who delivered and collected the toilets was a pleasure to do deal with.
Would definitely use again
July 14, 2024
Reply from Toilets+
Thank you for the great 5* review, we hope to re-visit you soon and will pass your lovely comments to Peter!
they arrived as expected very clean…
they arrived as expected very clean like new a very well manered driver at a fair price
July 10, 2024
Reply from Toilets+
Thanks for the great 5* review Gordon, we appreciate your feedback!
Very good service they come and clean…
Very good service they come and clean the toilet every week
July 11, 2024
Reply from Toilets+
Thanks for the 5* review!
Excellent service from start to finish
Excellent service from initial enquiry all the way through to delivery and collection.
Brilliant customer service, highly recommended
June 30, 2024
Reply from Toilets+
Thank you Clive for the grerat 5* review and recommendation!
Very good service
Very good service. Delivered and picked up the toilets at the time ageed. All units in very good condition.
July 7, 2024
Reply from Toilets+
Thanks for the great 5* review, we really appreciate it!
Great customer service
Great customer service, easy to order. Friendly, accessible team.
July 11, 2024
Reply from Toilets+
Thanks for the great 5* review Kate!
Delivered on time and good capacity
Delivered on time, plenty of capacity for our staff over the 5 days. All good!
July 3, 2024
Reply from Toilets+
Thanks for your 5* review Mick!
Toilets+ always deliver!
Toilets+ are always reliable with great customer service, ease of booking, deliver on time as expected and toilets always well prepared with a high level of cleanliness.
The only reason I haven't awarded 5* is because I was expecting a phonecall the day before to confirm what time approx the toilets would be arriving on site and this never came! Other than this though I can't fault the ease of booking, and service provided.
July 4, 2024
Reply from Toilets+
We are sorry to hear you didn't get the expected phone call, but pleased everything else went well!
Excellent Service
Installation on time, remove on time, no drama. Toilets were excellent! Highly recommended!
July 10, 2024
Reply from Toilets+
Thanks for the recommendation and the great 5* review Chris!
The staff were really helpful in…
The staff were really helpful in selecting the right toilets for the event, Website easy to use. Delivery staff placed toilets ideal for the event and collection very simple.
July 10, 2024
Reply from Toilets+
Thanks for your great 5* review Ian, we will pass your comments on to those involved!
delivery on time excellent condition
delivery on time excellent condition
very helpfull driver/delivery. will use again
July 5, 2024
Reply from Toilets+
Thanks for the 5* review Graham!
Reply from Toilets+
Thanks for your 5* review and your recommendation!
Reply from Toilets+
Thank you for your 5* review!
School Event.
Great service, from order to the helpfulness of the drivers.
Toilets were very clean and tidy. very impressed.
July 3, 2024
Reply from Toilets+
Thanks for the great 5* review Gregg, we appreciate your feedback!
Really easy service
Really easy service, toilet was nice and clean and super easy collection and delivery.
Thanks all involved
June 28, 2024
Reply from Toilets+
Thanks for your excellent 5* review Debs!
It does not even deserve one star
It does not even deserve one star. I hired the luxury toilet unit which is suitable for 300 people. Our daughter got married at the cathedral and we returned to our farm by 430 to go throttle have lunch for 180 guests. By this point the toilets had not been used!! Within 5 hours there was no water by this time it was ten pm and the wedding in full swing. No emergency number on the trailer to get help so we had to fill it up ourselves going straight through the wedding venue !! As we were not anywhere near the house, apparently a card was given to the bride on the day of delivery which of course she didn’t carry round on her wedding dress. The next day in the morning we got someone to come out which reinstated the water. As we had around 40 people round the next day for lunch again the unit didn’t work, this time the toilets didn’t flush And Steve the operative had to come back out 🙈by the time he came guests had left. I rang on Monday to complain but they Zoe the hire desk manager told me categorically it was fit for purpose, she was going to take the the owner Mr Shaun Turner and would ring me back. Didn’t hear and rang again on Thursday. Basically toilets+Ltd kept saying it was fit for purpose which it was not according to the Consumer Act 2015 and as I paid by bank transfer (how stupid) no chance of getting any money back. Be aware no customer services, they take your money but they have never heard of customer service.
June 22, 2024
Unprompted review
Reply from Toilets+
Anita,
Sadly, you know your review is not accurate and we know that the unit is fit for purpose along with the other 8 of our luxury trailers.
Having received communication from your event on Sunday morning, our operative Steve attended your second event of the weekend within 90 minutes of you contacting us.
As you know, the reason the unit temporarily stopped working was because you and your guests had used all the fresh water. You had subsequently started to top up the fresh water as per the handover instructions and once we had reset the safety cutout switch, the pump and the unit were working again within minutes of our arrival.
Again, when you called us out for a second time later that day, having informed us none of the toilets were flushing, Steve arrived within the hour and on inspection simply pressed the flush button and all the toilets were working as we would expect, Steve waiting for 10 minutes before he left the event.
As you also know, on Friday afternoon (the day before the event) we called and left you a message and also sent you an email adding additional emergency contact details for the weekend, as it was a very busy weekend for us, and we wanted to ensure you would be able to contact us if needed. Unfortunately, we can’t be held responsible for you not checking your messages or reading your emails and we are sincerely sorry you feel our Customer Service was non-existent. Clearly this isn’t accurate though, as our response times from when contact was made were excellent, and speaking with Steve, it sounds like he did incredibly well to remain professional when dealing with you on the Sunday.
The unit which you hired, which you suggest is not fit for purpose, has subsequently spent three days at Thetford Forest at the Forest Live concerts in the VIP area, servicing the needs of thousands of concert goers each night at the Tom Jones, Paloma Faith and Olly Murs concerts, all without a single issue.
We wish you well for the future and thank you for your custom.
Kind regards
Toilets Plus
Reply from Toilets+
Thanks for the 5* review Carol!
toilets+ have been fantastic they…
toilets+ have been fantastic they always turn up when they say they will and do a fantastic job.
We have an unstaffed site which requires getting in via padlocked gates.
This is not an issue for Toilets+ previous company’s found this much too difficult and caused us major problems.
Such a relief to find such a professional company do not hesitate to give them a call all friendly and professional staff they will look after you
June 27, 2024
Reply from Toilets+
Thank you for taking the time to leave us such a great 5* review. We appreciate your feedback and your recommendation!
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