Tommy Bahama Reviews 102

TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, finding it unhelpful and unresponsive to their issues. People also frequently reported concerns regarding the quality of products, noting that items often did not last as expected or had manufacturing defects, especially considering the price point. The minority of people were satisfied with the product's design and materials, describing them as luxurious and comfortable. Some reviewers also praised the staff, highlighting instances of excellent service and helpful recommendations from employees.

What people talk about most

Product

People report ambiguous experiences with product quality. Many consumers express disappointment with items... See more

Quality

Users describe ambiguous interactions with quality. Many consumers express disappointment, citing issues like... See more

Price

Consumers find price to be ambiguous, with many expressing dissatisfaction over what they perceive as high... See more

Customer service

Reviewers express widespread dissatisfaction with customer service. Many consumers report that customer... See more

Staff

Clients share ambiguous opinions on staff. Some customers praise specific employees for their helpfulness and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I was a fan and collector of Tommy Bahama camp shirts and associated clothing. I lliterally spent thousands. I use to get $300 to $400 gift cards inm appreciation of my business. I now despise th... See more

Rated 1 out of 5 stars

The Tommy Bahamas polo shirts which we have been buying for many years no longer exist. It is now a different store which does not sell the polos which we have been buying for many years. I'm sad and... See more

Rated 1 out of 5 stars

Horrible, horrible, horrible customer service. They have no online chat function, NEVER answer the phone, but have wait times of 60-70 minutes, NEVER respond to emails and after leaving at least... See more

Rated 1 out of 5 stars

Last night, I dined at Tommy Bahama and had an experience that was disappointing on several levels. Before being seated, I discreetly explained to the manager (Stacey) that I planned to use a cou... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Information provided by various external sources

Tommy Bahama is a Seattle-based manufacturer of casual, men's and women's sportswear and activewear, denim, swimwear, accessories, footwear and a complete home furnishings collection, and is owned by Atlanta-based Oxford Industries.


Contact info

1.8

Poor

TrustScore 2 out of 5

102 reviews

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Rated 1 out of 5 stars

I am so upset I had bought two tommy…

I am so upset I had bought two tommy bahama sweatshirts at a total. Cost of 135 dollars each they have a, 90 day return I never wore these I gently washed them. They fell. Apart I spoke to. A rep. They are outside the 90 days u have to remove the tags to. Wash. I thought they came from. Tommy Bahama or through Macy's or Nordstrom. In any event I loved the sweatshirts. I mailed them back out 270 plus 20 in shipping they've got horrid return policy I want credit toward two sweatshirts!

December 2, 2019
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