Toollineuk Reviews 

372
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

We bought a set of ladders from this company for specific job. Received dispatch email 3 days after purchase which said 10 day delivery. After looking on website it mentions only on th... See more

Rated 1 out of 5 stars

Took nearly two weeks to arrive I rang them they said it would be here Tuesday didn't arrive while Friday that no good to me

Rated 1 out of 5 stars

The product I ordered was wrongly advertised and is useless for my work. I emailed twice to cancel the order with no reply. 2 weeks later the package turns up at my house that I have to pay to return... See more

Rated 1 out of 5 stars

Ordered a ladder just shy of a week ago and still haven't received a dispatch email.

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1.1

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TrustScore 1 out of 5

372 reviews

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1.1

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(372)

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Rated 5 out of 5 stars

World-class after sales service

I bought a submersible pump and it was delivered the next day. After a few months I noted a manufacturers defect and contacted Toolline. They arranged for the next day collection of the article for return directly to the manufacturer. The manufacturer tested the equipment and I have just received a brand new replacement. All of this was done free of charge following one phone call to Toolline. Brilliant. Well done. I will always use the company in future.

January 22, 2016
Unprompted review
Rated 5 out of 5 stars

Fast and efficient

I wasn't sure if the replacement chuck was still available for my drill as I've had it for some years. I was relieved to find that Toolline kept this in stock, which saves me having to replace an expensive drill.
I found the service straightforward fast and efficient. Would definitely use them again.

October 18, 2015
Unprompted review
Rated 4 out of 5 stars

Good but could keep you updated

I recently placed an order with Toollineuk, the website was very easy to use and completing the order was simple. I immediately received a confirmation email. After a few days I called them to enquire where my order was, I was advised that some items were out of stock and that stock had arrived that days and the order would be sent, sure enough the order was despatched (with confirmation emails) and then received the next day.
The only reason I haven't given 5 stars is because I was not advised about certain items being out of stock, this should have been advised on ordering or very soon afterwards.
The staff when I called were very friendly and helpful.
I would happily order from them in the future.

October 6, 2015
Unprompted review
Rated 5 out of 5 stars

Great ladders and service

Saw these ladders and review on Screwfix website and forum. Price checked item once decided on type of ladder. Tool Line UK came out about 50 quid cheaper. Delivery included. Arrived within timescales. Perfect condition. Great set of ladders. Very happy customer.

October 6, 2015
Unprompted review
Rated 2 out of 5 stars

Super slow....

2 weeks for 2 circular saw blade reducers to arrive. Charged £4.95 for postage, was eventually sent by royal mail second class (not signed for either). If you need your items any time soon, as I imagine you would, avoid this lot.

October 4, 2015
Unprompted review
Rated 5 out of 5 stars

Great price

After trawling the net I found toolline . Great price and fast delivery.

September 30, 2015
Unprompted review
Rated 5 out of 5 stars

Great Ladder.

We are really impressed with the quality, weight and build of the ladder we bought on-line from Toolline. It was easy to order and arrived, as we were notified.

September 28, 2015
Unprompted review
Rated 1 out of 5 stars

No communication and no delivery

I will let you know when it is here

September 28, 2015
Unprompted review
Toollineuk logo

Reply from Toollineuk

Hello David,

I am sorry that your order isyet to arrive. If you could please provide me with your order number I will look into it as a matter of urgency,

Your order number will be a 5 digit number which you can find on your order confirmation email. Alternatively kindly contact me on 01702 391791.

Regards,

Terry

Rated 5 out of 5 stars

Good service

Quick service at a competitive price with good internet and phone communication thanks

September 28, 2015
Unprompted review
Rated 2 out of 5 stars

Where is my ladder?

Ordered a ladder on 20th. Today is 27th and no indication of delivery. I suppose to have an email when it is dispatched and I have not get anything. Maybe £10 cheaper than Amazon but service is 10 times worse. So will stick with Amazon next time.

September 27, 2015
Unprompted review

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