totaalBED Reviews 

We ordered a complete bed with two mattresses plus two additional mattresses in the shop. The saleswoman assured us that we would have a 14-day return period and a 90-day exchange period. On the basis of that promise, we went ahead with the full purchase, spending almost €5,000 in total.

After delivery, we quickly realized that two of the mattresses (worth €1,200) didn’t fit our new home and were not comfortable. These mattresses were completely unused, and we immediately requested to return them within the 14-day window.

What followed was a month-long nightmare:

Customer service was unresponsive and kept telling us “someone will call back,” but nobody did.

The 14-day return period turned out to be a lie — they told us it only applies to online purchases, not in-store, despite the saleswoman explicitly promising otherwise.

Attempts to exchange the mattresses under the 90-day program were ignored.

In the end, I was left with €1,200 wasted, endless phone calls, broken promises, and zero support from Totaalbed.

This was not just disappointing — it felt deliberately misleading. For a premium purchase of nearly €5,000, I expected honesty and proper service. Instead, I got frustration, wasted time, and a company hiding behind policy fine print instead of standing by what their own staff promised in-store.

I cannot recommend Totaalbed. Be very careful - what they tell you in the shop may not match the reality.

Product was delivered with care. Lot of options to select and also nice guidance from the staffs. Delivered the product on time as committed

Didn’t get good discount or any good offer

Great experience with totaalBED! Highly recommend.

I actually came to Leiderdrop area to buy furniture and bed by another brand. I just happened to pass by Totaalbed to compare, but the service and care of the younger staff at Leiderdrop store was so good that I ended up buying Totaalbed instead of the other brand I originally planned to buy. They are also very accommodating with my late delivery date and the delivery men were efficient and courteous. I slept for full 9 hours during my first night sleeping on the bed! Keep up the good work, Totaalbed.

Excellent advice and service, from the moment we stepped into the shop to when the bed was delivered to our home!

I bought a mattress that arrived defective, and after a month I still don’t have a solution and I'm still stuck with the defective mattress.I have sent photos proving that it’s a manufacturing defect and that it will never regain its shape because it’s defective, yet they don’t want to offer a solution to the problem. When you buy a new mattress, do you really expect to wait a month for it to regain its shape? Or just 24 to 48 hours? And no, there’s no fitted sheet on it. Please review the three emails I’ve sent instead of replying to this review.

Everything went smooth , the bed arrived at time as we agreed and also assembled very quickly. The bed is a game-changer for the sleep quality, it provides excellent support for the back.

Good service at their store in Duiven and the delivery took place earlier than originally expected by nice delivery guys.

"We’re very happy with our purchase. Everything was delivered on time and went according to plan.
The team that installed the bed was friendly, efficient, and clearly skilled at their work.
Highly recommended!"

We came to just look around, but thanks to the consultant we left with the order for the bed 😀 The consultant gave us very relevant advices. We are very happy with the choice so far.

Great experience starting from viewing till smooth delivery on agreed date & time.
Also had great experience with smooth assembly from totalBED team of heavy bed in the first floor.

Alles was goed planning ,levering en de montage, en service en de bed is wat je in de winkel zie,

Great advise / great bed - very reliable delivery. Perfect buy

The shop staff was very helpful and patient. We went to the shop at least three times to look at a bedroom set, and discuss details. Every time, they patiently listened to us, and answered our questions (we asked such detailed questions that sometimes they did not know the answers, but even then they made calls and figured everything out and told us).

I deducted one star because of the installation team. When they came to install the furniture, something went wrong with the wardrobe installation, and the installer said that he cannot push the wardrobe closer to the wall because of the heating pipes close to the ceiling. He made no effort to get on a ladder and actually look whether that was the case. After the installers left, we looked, and the wardrobe was not even close to the heating pipes. They really tried to rush the job, finish it as soon as possible, and then leave. They could have been more thorough and checked everything correctly. Now we have a wardrobe that is not standing fully straight.

Purchasing, delivery, installation all went smooth. Quality of the bed seems promising. I really recommend it.

I recently purchased a bed and mattress from TotaalBED, and the experience was outstanding from start to finish. The sales staff took the time to understand my sleeping preferences and helped me choose a mattress that perfectly fits my needs. Their showroom was well-organized, and I appreciated being able to test out different options without feeling rushed.

Delivery was prompt, and the installation team was both friendly and efficient, setting everything up and making sure I was satisfied before leaving. Best of all, the bed is incredibly comfortable, and I’ve been enjoying great sleep ever since.

Good service

I have been waiting for a product for 4 months . Specifically, they delivered the product damaged in December 2024. On 28/02/2025, they came to replace the damaged parts when they noticed that the product is totally damaged and they will deliver a new product in two months. This company shows lack of professionalism and respect for the customers. Honestly, this the worst experience with a company that I had in my life.
Moreover, I bought several products from them and I noticed that the installation was done wrong and now the furniture is partially damaged.

The quality of bed is really good. You have options to customise your bed and the delivery was on time as promised initially.