Total Pest Control Reviews 149

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 24 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and friendly demeanor, often highlighting their helpfulness and understanding during difficult situations. Many people appreciate the efficient and effective service provided, noting that issues were resolved quickly and thoroughly. However, some customers were dissatisfied with the effectiveness of the treatment, mentioning that the proposed solutions did not fully resolve their pest problems. A few other people also felt that the sessions were inadequate to address the issue completely.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the helpful, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tony is amazing...what a gent and so full of knowledge! We have a reoccurring rat problem at my aunts and so have had pest control out previously, but they just tend to put poison down for a few visit... See more

Rated 5 out of 5 stars

We have had a problem with rodent infestation in our property. We contacted Total Pest Control via our management service. Technician Jemma, attended and laid bait. This was quickly consumed by rod... See more

Rated 5 out of 5 stars

We had a Rat problem at my in-laws, Jack made three visits to the property and identified the vermin point of entry on the first visit! I followed his advice and by the third and final visit no more... See more

Rated 5 out of 5 stars

Gem from pest control was absolutely fantastic. She instantly put my mind at ease with her positive and professional approach. She went above and beyond in her work, and when she left, I felt like a h... See more


Company details

  1. Pest Control Service
  2. Bird Control Service

About Total Pest Control

Written by the company

Total Pest Control have over 30 years experience in all types of commercial and domestic pest control. We protect against pests such as birds, rodents crawling insects, as well as offering routine pest prevention visits. VISIT OUR WEBSITE

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

149 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I wouldn’t use them again

I had to really chase to get the technicians to visit and I found customer services unfriendly and unhelpful.

December 16, 2024
Total Pest Control logo

Reply from Total Pest Control

Hi Alex, thank you for sharing your feedback. I am sorry to hear about your experience and I apologise for any inconvenience caused. I understand how frustrating it must have been to feel like you had to chase for a visit and encounter unhelpful customer service.

This is certainly not the standard we strive for, and I will be addressing your concerns with our team to ensure that we improve our communication and responsiveness moving forward. If you would like to discuss your experience further or if there’s anything we can do to make things right, please don’t hesitate to contact me at simon@totalpestcontrol.co.uk

Simon Cleaver
Operations Manager

Rated 5 out of 5 stars

Our local technician

Our local technician, Shawn, is excellent. He always checks in with us to see if we have any particular problems, but on the whole keeps our premises vermin free.

November 19, 2024
Rated 5 out of 5 stars

Contacted these guys for a mice issue.

Contacted these guys for a mice issue.
I spoke to the office a number of times and they were friendly and helpful.
Their technician Karl inspected the kitchen, put down traps etc and then once all clear sealed up the entry point. He returned to inspect the area a number of times and was always punctual, friendly and helpful. He always explained what he was doing, and why, and the next steps.
Thanks to Karl and the team for managing the issue and preventing the mice getting in (they did a better job than our cat!).

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Professional, friendly and prompt!

We called TPC to attend to little visitors in our loft and garage. They attended that same afternoon, Mark was extremely thorough and friendly. The following other scheduled visits he messaged me to ask when would be convenient to come round and let me know when he was on the way. Very professional and convenient service! I’m pleased to report our unwanted visitors are now gone!

October 8, 2024
Unprompted review
Rated 1 out of 5 stars

Disappointing Experience with Total Pest Control

I recently had a very disappointing experience with Total Pest Control during a scheduled pest inspection. On the technician’s second visit, John came to inspect the attic. However, when he placed the ladder at the opening, the full cover of the attic fell down. It was clear that this happened due to his actions, but when we asked him to put the cover back, he claimed he didn’t know how to do it and rudely insisted it wasn’t his responsibility.

His attitude was unprofessional and dismissive, which was shocking considering we had expected better service from this company. If a technician causes something to fall, surely it’s reasonable to expect them to fix it!

I wouldn’t recommend Total Pest Control based on this experience. The lack of responsibility and poor customer service were really disappointing.

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

Nest

We called out Total Pest Control to handle a wasp nest, and they exceeded our expectations. They were punctual, professional, and friendly, and they successfully dealt with the issue on the first visit. I highly recommend Total Pest Control for any pest-related issues!

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

We were very pleased with the way that Daz and the installers gave a very professional service, from beginning to end. Huge thanks. Tony + Cath.

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

I wish soha contractors were like the…

I wish soha contractors were like the man who did my house for bed bugs he not only was kind and respectful he was also reassuring that it's nothing disgusting or bad but it's his respect alot of soha contractors should act the same way

May 31, 2024
Unprompted review

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