Totemo Kawaii Shop Reviews 

I ordered two shirts from this shop in the largest size available (2x - Asian sizing). I was aware that their sizing ran small as they state this in their description of the T's, which is why I ordered the size larger than what I usually wear (1x). When I received the T's they were still too small. The shirts are fine in quality, but perhaps not for the price I paid. My complaint is that I have had zero contact back from their customer support. I have already emailed them more than 5 times with a short request about getting a refund or in-store credit and how to return items. They do state on their website that you can exchange items. How, though, if you don't respond to your customer? This store has a lot of cute items, but I don't think I will be ordering from them anymore, unfortunately.

I read the reviews after I'd already made my purchase, which made me believe I won't receive the 70$ worth of merch. I did not even receive a tracking number or a receipt. I contacted them via three different mail addresses and they replied to none of them.
I was sure I've just flushed my money down a toilet. To my surprise I received a package after two and a half weeks after I've placed the order (it was supposed to arrive in 1-2 weeks, but since I'm from Slovakia, it's not that uncommon).
Everything was there. T-shirt is of very nice quality. Paper boxes, in which the jewelry arrived, is a bit fragile but it was enough to prevent any damage.
Overall, the only negative worth mentioning is the total lack of communication with customers, which made me freak out a lot.

Unable to delete Account and personal data as per European Dsgvo entitlement law. They do not respond to any emails. A legal action against them will be pursued

I thankfully only ordered one item which was a bts logo necklace. It looked amazing and i was excited however the days soon turned to weeks and now a month. I have emailed them 2/3 times and zero response about my order. Super dissapointed and lost my moneys worth. Do not buy from here.

Update i actually recieved it in the post not long after i made this review, still giving it a low review though so just be careful when ordering from this website

my daughter ordered alot of merch in early november with her birthday money, and it still hasnt arrived to date.... no one responds to the emails i send...and my little girl is devestated.....its really sad and really you should be giving people their money back if you cant be bothered to send the things you put up to sell..i will never use this shop again

I recently got a student canvas backpack. It was my own fault that I didn’t know it would be too small, but what I wanted to complain about was that it took a month to come and is made very cheaply with terrible quality. The material is easy to break and it is already fraying even though i only took it out the package. It’s not worth it, especially when you can get better backpacks for the same price but better quality.

So I order a pair of shoes and some pins from them a while ago, but this is when the initial lockdown happened so I knew it was going to be a while before I got that order. I waited three months before they were up and running again, so I figured my shoes would come in soon. So I made another order for a few clothing ideas and accessories, my secodn order came a few weeks after that. I thought that was strange, so I checked my transactions to make sure I made that pervious purchase, I did, PayPal said I did and I had a con email from them. But I never got my items, mind you it has been about 5 months now since my initial purchase of the shoes and pins. Finally I get into contact with someone about my order, I was told it was already shipped and had arrived at my address, but this couldn't be right because I NEVER got them. I got a tracking number email either, only after my contact with someone did I get a tracking number but even then there was no evidence to support that I ever got my order delivered, I called FedEx or UPS or whoever they do business with and they gave me the same answer. Finally frustrated I asked if I could get a refund and was denied, they told me I was lying and that they could not help me because the shoes I order were limited and were only sold for pre-sale, which I bought. I sent my PayPal receipt showing them I did make the purchase but was still refused a refund. I honestly I was so upset over this because I paid like 44 or almost 50 dollars for those items and never got them and then I was denied a refund, but it was also Ramadan, my holy month of fasting and I didn't want to have hate in my heart for a company I loved and did business with several times before, so I let it go. But they recently sent me an email about leaving a review on this website about my experiences, they aren't too bad, good stuff with nice quality but what they did to me was annoying and I'm never shopping with them again. Maybe they've gotten better over the last year but I just don't want to go through that annoying process ever again, because to this day, I have zero BTS shoes or pins and no refund... :(

Terrible company, avoid
Cheap products
Poor none existent customer service

I would never use this company again. As other customers have found, their sizing in their boots is very poor. I ordered a UK 5.5 but the boots when they eventually turned up were way smaller. As others have found you just get blocked with a stock poorly written response refusing to refund the money. Cheap goods and a cheap service.

DO NOT BUY FROM THIS COMPANY!!!
I don’t know what made me order from them, I had a bad feeling after I placed the order. The boots took a month to come, and they are very plasticky, but my main gripe is they are so small. I ordered a size bigger than I usually wear, to be sure they fitted, and they are still far too small. Have just tried to exchange or get a refund and they replied.....
We are so sorry for this case.
But according to our return policy,if there is no quality problems with the products,it won't be supported to returned or exchanged.
Please note it.
Thanks for your understanding.
😡😡😡

I wish I had read the reviews. The item I received was not what i ordered. The order was for leather with a lambs wool inner. I received plastic covered on glue and a nylon type lining. Do not order . There is no return policy.

Everytime i order from this shop, i never regret it. I always have the best shopping experience here. They never hesitate to help if i need anything, and they have one of the best customer services in case of any inquiry, and they always get to a solution that is very satisfying for me and them.
Totally recommend it!!

When I initially ordered, I had the standard "the sipping is taking incredibly long" experience. A few months later I contacted the sellers, but they ignored me. A few months after that, I contacted them again, but this time I was answered. They redid my order (though one of the discounts I had used was no longer valid) and that was that. Today (9/13) (ordered around April) they arrived, and I guess they're not bad? Sadly the ring set I had was too good to be true, and it was an unofficial version. I'm not sure if everything else I've ordered is official or not, so I'm kinda miffed at that. Yes, the prices were insanely low, but they had labeled other cards "LOMO" so I assumed these were official. I don't have the actual cards, so sadly I won't be able to tell.

I really didn’t have a problem with my shopping experience at this store, I got a great deal on all of my stuff and even got free stuff. Shipping was as stated and I was thoroughly satisfied with my purchase. However, shortly after a few wears, my jewelry tarnished and the printing on my shirts peeled off after ONE wash. I do not mean to be difficult, I was just left disappointed afterwards because everything had seemed too good to be true, turns out it was.

I ordered BTS army bomb map of the soul got it today it came with everything love it so much. 🙂

Ordered in January 2020. Haven't recieved my items and every time I try to get a refund they just ignore me.

I ordered in February over $100 of merchandise. It took about 3 months to receive and when I finally did receive my order I was missing two items that I ordered. I have emailed them multiple times and they don't reply and the items are no longer on their web page. I even keep getting emails to review the items that I didn't receive.

I recieved items that I didn't even order and the items I paid for never even arrived. I emailed them and they told me they would send me the missing items but it has been months and still nothing. And they can't use covid-19 as an excuse anymore because I order from many other overseas websites and the most they will take is 4-6 weeks and I have been still waiting for over 2 months. I really have no idea how it's even possible to give someone the wrong order and just completely forget what they paid for. I'm never buying from this website again.

i ordered from this shop in early november 2019 and had my package arrive just today (24 july 2020) the shipping was approximately 9 months. The things i bought from here were bts related and i was disappointed because i bought “£40” worth of stuff but they are all very small and definitely wasnt worth £40 i bought lomo cards, airpod case etc i wont be buying here again

Update:

After posting my original review on July 22nd, I received an e-mail from Rose from Totemo Kawaii who I did not have contact with before. She told me that the courier was still investigating the whereabouts of my package. However, she had also created replacement orders for the ones I placed back in April. She asked me to check the orders and after I enquired if the replacements could be send to my European address instead of the Canadian one, she also changed the shipping address for me.

The packages (this time the two orders were send in two separate ones) were dispatched four days later on July 26th. I received both of them today on August 7th. (As far as I'm aware, the original packages still have not arrived in Canada.)

All the items from those replacement orders and everything from my other three orders I had placed with Totemo Kawaii and had shipped to my European address came well-packaged and in fantastic condition.

So, to sum it all up, I was very frustrated with my Canadian orders but in the very end, everything was finally sorted out and I'm very grateful. I'm satisfied with all of my orders and the items I received which is why I changed my original rating of three stars to four stars. Many, many thanks to Rose for sorting my issues out and sending out the replacement orders. I very much appreciate it! I have a feeling I will eventually order again from Totemo.

Original review:

I was trying to give them the benefit of the doubt given the current situation and wait with writing any sort of review but it's been over 3 months now and I still haven't received my package, and I've seriously had enough.

The last tracking for my package on the website said the package was handed over to the airline on May 23rd. When I check the tracking now it even says expired. I've emailed the shop multiple times and have always received a reply (which I appreciate) but it's never been that helpful. All I ever got was a link to the tracking on the Totemo website (as if I didn't know myself where to find that...) and reassurance that my package would arrive soon. The last email was over a week ago with a promise of getting in touch again in a few days after them allegedly contacting the courier directly to get a response. Nothing yet.

What bugged me from the very beginning is the fact that according to the tracking number, they've combined two of my orders (which were made 4 days apart) into one package, which I don't think I've ever seen any other online shop do but hey, it's not the end of the world. What does really rub me the wrong way though is the fact that they've been aware of my situation (moving from one side of the country to the other first and now I'm even moving abroad next week) and how much it inconveniences me from the very first email I sent them at the beginning of May and no one seems to really care. There were over 2.5 months for the package to arrive until I moved the first time and that obviously wasn't enough time. While I truly appreciate the responses I've got to my enquiries (since it seems like others are not even getting those), I'm still as clueless as I've been two months ago.

I have placed more orders with Totemo Kawaii since then and haven't had trouble with those at all (the last one has not been dispatched yet... so we'll see with that one) but they've all been dispatched to Europe and not Canada (like those first two orders). I don't know if that's the problem here but quite frankly, I don't even care anymore. I was trying to be patient and polite but I'm at my wits' end. To be perfectly honest, I have made peace with the fact that I will never see that package (which my former landlady kindly agreed to send to me if it ever arrives but that would cost me another 100 CAD easily) or my money again, and that I will never get a proper answer to my emails or a satisfying suggestion on how to resolve this whole mess.

I feel even 3 stars are kinda generous but, like I said, I haven't had problems with my orders that were sent to Europe, but this chaos with my first two orders leaves such a bitter taste in my mouth that I will refrain from ordering from Totemo again.