Townhouse Reviews 

53
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Can't contact out of hours, no response on supposed move-in day, never call back when they say they are going to.

Rated 5 out of 5 stars

Townhouse have managed 3 properties for me for several years now. They have always been approachable and efficient in dealing with any issues that have arisen. Their legal knowledge has also been inv... See more

Rated 2 out of 5 stars

Abysmal response time and customer service. No flexibility in there schedule to work even a Saturday until lunch time for people that work a 5 day 9am-6pm jo. Had to take time out of my work day to co... See more

Rated 1 out of 5 stars

Moved into a property, the garden hasn’t been done, fridge and freezer trays are broken boiler didn’t work carpet has not been changed broken door hasn’t been fixed, the house was also really dirty. E... See more

Company details

  1. Money & Insurance

Information provided by various external sources

Manchester's estate and letting agent. Follow for lettings, sales and property news.


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2.7

Poor

TrustScore 2.5 out of 5

53 reviews

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2.7

All reviews

(53)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and reliable

Professional and reliable, two words to describe my experience with Townhouse. The flat was of a very good finishing in a nice neighborhood. The communication with the agency is very easy and is managed very well. A special thanks to our agent, Matt, who has always been very kind and available for support

March 14, 2021
Unprompted review
Rated 5 out of 5 stars

We highly recommend Townhouse Lettings…

We highly recommend Townhouse Lettings after recently selling an apartment with Will and his team. From start to finish they were professional, knowledgeable and helpful. Will was extremely proactive throughout our sale, from liaising directly with our tenants to arrange viewings, to negotiations with the buyer through to all his dealings with the solicitors during the conveyancing process. Will was always contactable and more than happy to help with any queries. Will went above and beyond to ensure he provided the very best service to his clients and all interested parties involved in the sale. We thoroughly recommend Will and his team to anyone selling or renting their property.

February 14, 2021
Unprompted review
Rated 5 out of 5 stars

Flat purchase

Recently purchased a flat through Townhouse. Will was the estate agent I was communicating with and he was extremely helpful. He was able to provide me with all the information that I requested. Really smooth process and had no issues at all. He has also helped answer the questions I had even after the sale. Really happy with the service, very professional and would definitely recommend!

January 31, 2021
Unprompted review
Rated 5 out of 5 stars

Townhouse Lettings highly recommended

We can highly recommend Townhouse Lettings for both their property rental services and for the sale of a house. They have managed our rental property very effectively for many years finding good tenants quickly. The whole team are very professional, easy to deal with and understand the markets. They do what they say they will do when they say they will do it. We subsequently chose to sell our property with Townhouse which they did with the same professionalism. Very efficient with good communication and support throughout the whole process.

January 31, 2021
Unprompted review
Rated 5 out of 5 stars

Letting with Townhouse Lettings

We let our property with Townhouse Lettings and I cannot explain how brilliant they have been throughout the process, right from getting all the compulsory checks and assessments completed to managing the property on our behalf. Will is brilliant and always quick to respond.

January 28, 2021
Unprompted review
Rated 5 out of 5 stars

Issues with Heating

We had issues with the heating system specially in the second floor. Gladly Matt came over and he was able to fix it. Thank you for your quick response we really appreciate it.

December 16, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic Letting Agency

Was a Townhouse tenant from August 2019 - October 2020. Matt was my main contact throughout. He was friendly, professional, responsive and a pleasure to deal with. Any queries or maintenance issues to the main office were dealt with quickly and effectively. They didn’t hold back any of my deposit - as a private renter of over 12 years I’ve never experienced this! Other greedy landlords always try to claw back something unfairly. If you have a chance to rent with Townhouse you should do it. By far the best landlord/letting agent I’ve had the pleasure of renting from. Matt deserves a pay rise!

December 11, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

I moved in July '20 and primarily dealt with Matt for the viewings and moving in. He kept in contact throughout, was flexible with viewing times and answered all my questions. I've dealt with him since for a minor issue and this was resolved quickly.

I've also dealt with Emily over matter to do with payment (the error of One Manchester), again she was prompt, friendly and efficient.

So far I've been impressed with the service received from Townhouse lettings and would recommend to others.

December 4, 2020
Unprompted review
Rated 5 out of 5 stars

I Would highly recommend Townhouse'

Townhouse have done a fantastic job letting our properties for nearly a decade now; we've been very fortunate to have had good tenants as they've been very careful on their choice of tenants. I would highly recommend them to anyone who is looking for hassle free and responsible management of their properties.

November 29, 2020
Unprompted review
Rated 5 out of 5 stars

Townhouse have recently Let one of my…

Townhouse have recently Let one of my properties after it had been on the market for just 1 week!! Extremely professional and efficient service from Matthew and William from start to finish. Could not recommend them enough! J 😁

November 27, 2020
Unprompted review
Rated 5 out of 5 stars

10/10

We've used Townhouse for both sales and lettings and they have always delivered. Would highly reccomend!

October 2, 2020
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend Townhouse Lettings…

Couldn’t recommend Townhouse Lettings more highly. Excellent communication throughout and went the extra mile to ensure I got the right tenant in my property let. Completely hassle free experience and will unquestionably use them again when I need to find a new tenant.

September 29, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. We have used townhouse letting 3 times now to advertise our rental property. Each time the property has been listed instantly and we have had viewings arranged within days. Townhouse lettings have helped us to successfully find suitable long term tenants each time. I can definitely recommend and will continue to use in the future.

August 19, 2020
Unprompted review
Rated 5 out of 5 stars

Very good

No complaints - made the process very easy and were good with social distancing, wearing a mask etc. All forms were signed through an easy online portal.

August 5, 2020
Unprompted review

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