All aspects of purchasing the car insurance were fully covered and e planned. The agent checked that I understood what was being covered or not and asked often if I had questions
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I looked at Toyota Insurance when I bought my car last year and found it far more expensive than my existing provider. However, this year they came up very well priced on a comparison site, so I deci... See more
Today, I needed some help to buy my car insurance and to understand what I am purchasing. I am grateful of the help I have received today. The person on the other side of the phone, was patient an... See more
Lovely to speak to the company direct who answered my questions in an understandable manner. The person who I spoke to was helpful and welcoming. We all know how easily it is to complain but forget... See more
Company details
Written by the company
With a defaqto 5-star rating, drivers can enjoy one of the most comprehensive levels of cover available. Our insurance extends the Toyota experience to non-Toyota drivers too - for those who value quality and peace of mind. Full details of benefits and exclusions for each product are included in individual policy documents.
Contact info
7th Floor, 52-56 Leadenhall Street, EC3A 2BJ, London, United Kingdom
- 0333 103 9950
- service@toyotamotorinsurance.co.uk
- toyotainsuranceservices.co.uk
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Very helpful gentleman went through the…
Very helpful gentleman went through the policy details we had to do this via telephone as the web site would not open via compare the market
August 17, 2026
I had a bit of trouble with the…
I had a bit of trouble with the internet , the lady on the phone sorted it out immediately
August 17, 2026
All aspects of purchasing the car…
All aspects of purchasing the car insurance were fully covered and e planned. The agent checked that I understood what was being covered or not and asked often if I had questions
August 17, 2026
Very straightforward
August 17, 2026
Dreadful I have reset my password…
Dreadful I have reset my password multiple times and still cannot access my portal. What a shambles! Even your chat line did not help.
August 17, 2026
Staff very helpful.
August 6, 2026
very nice guy really knew what he was…
very nice guy really knew what he was doing and found a good deal on my upgrades thank you will certainly stay with them in the future if they continue to be so good.
August 4, 2026
Great price
Great price, much cheaper than my renewal price with my previous insurers.
You asked me 4 separate times to provide additional info but didn’t state why this info was required even though I asked you for the reason. After providing this info, you still contacted me asking me to provide it. A bit confusing.
August 9, 2026
Reply from Car Insurance by Toyota Insurance Services
Good afternoon,
Thank you for your review of our services and I am sorry to hear you have had a poor experience.
It is not entirely uncommon for documentation to be requested from customers. This can be for a number of reasons. If you have been asked to provide documentation it is important to comply and if you have any concerns, please contact our Customer Service Department and they can provide more information.
Kind regards,
Billy
Toyota Insurance Services
Just what I was looking for good value…
Just what I was looking for good value for money and pick and chose what I needed
August 8, 2026
Annual payment wouldn’t go through even…
Annual payment wouldn’t go through even after more than 5 tries. Had to pay extra to go monthly
August 15, 2026
Reply from Car Insurance by Toyota Insurance Services
Good afternoon,
Thank you for your review of our services and I am sorry to hear you have encountered issues when trying to make a payment.
When purchasing a policy there should be no issues in processing the payment. However, if an issue occurs, our Customer Service Department can assist you should you contact them.
Should you still wish to pay annually and can arrange contact to our Customer Service Department, they can assist you with this.
Additionally, as you have expressed dissatisfaction in the service provided, I have passed this to our Complaints Team who will contact you in due course.
Kind regards,
Billy
Toyota Insurance Services
Great customers services
Great customers services, called me back on specific date to do the renewal, very smooth transaction, friendly staff, very professional, im very happy
August 15, 2026
Only just starting out with this…
Only just starting out with this company. So far so good. Quick and easy set up
August 14, 2026
Toy Boater
Seems very odd insuring a non Toyota or Lexus branded vehicle with Toyota Insurance but the price was very competitive I must say. Hopefully I won't need their services.
August 14, 2026
Pleasant and professional call handler
Pleasant and professional call handler, answered questions without hesitation and fulfilled my request for paper documents.
August 12, 2026
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