I subscribe to be a member then when I decided to place my order and I completed transactions all what I receive is that my order is being cancelled in email not once not twice so I got tired and frus... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well I was mislead by an add and more money was taken from my account than expected. I requested refund and got an immediate response but I wont receive it for about a week. So we'll see if I get it b... See more
I thought i was buying phones and the false advertisement, made me pay for a membership i did not ask or wanted
Kenny and Ashley from were very fast to respond to my requests and confirmed they will proceed accordingly.
4.1
Great
325 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ended up to toysandsea SCAM by…
I ended up to toysandsea SCAM by entering of buying surprise package of returned/non deliverable goods - never received anything - internet scam.
September 22, 2024
Unprompted review
Reply from Toysandsea
Dear ok,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@toysandsea.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Great service and great communication…
Great service and great communication by Kurt who addressed my issue well
January 22, 2025
Unprompted review
Refund
I was unaware of a membership that I had with this company until I got notifications from my bank about fund being deducted from my account. I was told by Jamal a support agent that once I have submitted a review and sent through a screenshot my refund will be processed. I am trusting that after I complete this review I actually will be refunded.
January 14, 2025
Unprompted review
I hope you will refund my money it…
I hope you will refund my money it almost a year since i was debited on my account. Thank you for helping me
February 18, 2024
Unprompted review
My utmost thanks for customer service…
My utmost thanks for customer service support from Ann today
January 7, 2025
Unprompted review
Nela was helpful
Nela was helpful
Issue addressed by Nela
Satisfied with the service
January 7, 2025
Unprompted review
Everything happened has I expected and…
Everything happened has I expected and met my expectations and left me satisfied as to the outcome. Alero is in touch and helping to resolve the issue
December 28, 2024
Unprompted review
It was a good experience with Declan
It was a good experience with Declan! He was there to answer my questions with arguments!
December 25, 2024
Unprompted review
Thank you for your customer service…
Thank you for your customer service 😘😘😘😘😘😘😘😘😘
December 22, 2024
Unprompted review
I WAS PROMISED A QUICK REFUND WHICH I…
I WAS PROMISED A QUICK REFUND WHICH I STILL HAVE TO SEE.
December 13, 2024
Unprompted review
Karl´s assistance was invaluable
December 12, 2024
Unprompted review
I got help from the agent who goes by…
I got help from the agent who goes by the name Grace.
She understood my grievances and helped me out with the misunderstanding I had.The only reason why I didn't rate them five stars is because I haven't been getting the help I wanted.
But I appreciate the help from Grace
December 9, 2024
Unprompted review
Listened to everything I asked
November 5, 2024
Unprompted review
This company have tried to take money…
This company have tried to take money out of my account multiple times after me saying I wanted to cancel to which eventually after 4/5 times they did. I didn't then hear anything and now all of a sudden they have stated it back up using my detail trying to take money! This is FRAUD!!!! STAY WELL AWAY FROM THIS COMPANY
October 30, 2024
Unprompted review
Reply from Toysandsea
Dear Shaunna,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@toysandsea.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Good communication
November 4, 2024
Unprompted review
Edith contacted me
Edith contacted me, her way of talking is very amazing. I hope to have another great experience with you! Thank you!
July 29, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.