I subscribe to be a member then when I decided to place my order and I completed transactions all what I receive is that my order is being cancelled in email not once not twice so I got tired and frus... See more
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Well I was mislead by an add and more money was taken from my account than expected. I requested refund and got an immediate response but I wont receive it for about a week. So we'll see if I get it b... See more
I got help from the agent who goes by the name Grace. She understood my grievances and helped me out with the misunderstanding I had.The only reason why I didn't rate them five stars is because I ha... See more
I was unaware of a membership that I had with this company until I got notifications from my bank about fund being deducted from my account. I was told by Jamal a support agent that once I have submit... See more
4.2
Great
327 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Company has pathetic customer service
I would happily put -5 stars but unfortunately you can’t .Do not deal with this company they continue to charge for a so called membership even after you cancel your membership then months later they will email you saying you will only get a refund if you leave a a 5 start review. Months later after the issue i am still getting emails asking for my review to be changed and then i will get a refund . Stay away from this company they are not to be trusted
March 15, 2024
Unprompted review
Reply from Toysandsea
Dear Jay,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@toysandsea.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Cancellation granted after it was escalated by the Team
After escalating my desire to cancel my subscription a special dispensation was given me to meet my needs, thank you.
May 26, 2024
Unprompted review
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