Back in April I sent my Jorg Gray 5600-23 to Trackpack for repair. After not hearing anything I emailed May 14th to which I received a response 5 days later saying the watch had been received and apol... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After ordering a ride on toy for my sons birthday in May from rideontoy4u and it not arriving, we found out this company is it’s main company’s name. Trackpack may have gone into liquidation but ride... See more
Company replied
Cannot thank these guys enough. I ordered through amazon and the tent arrived from Trackpack. There was something missing and they solved right away. I then contacted them direct after 2 months regard... See more
We bought a scooter from them and a part of it broke after a few months, totally not their fault as its a product by a company called Globber that they import. I contacted Globber UK directly about... See more
Company details
Written by the company
We are a website specializing in products for home & garden, sports & leisure, electronics, jewellery, health & beauty and children toys.
Contact info
United Kingdom
- trackpack.co.uk
2.8
Average
112 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery problem but excellent customer service
There was a problem with the delivery of my order but I found customer service to be excellent. My emails were all responded to within a few hours and when my order did not arrive I was immediately offered either a refund or a duplicate order. I chose a refund and it was received into my PayPal account by the following day.
November 25, 2021
Unprompted review
Excellent service
November 12, 2021
Unprompted review
WORST customer service I have ever…
WORST customer service I have ever experienced no one is replying to my emails regarding my order and the phone lines are never online. Who can I contact? absolute disgrace.
November 4, 2021
Unprompted review
Reply from Trackpack Limited
Thank you for your recent review, I am very sorry you have not received any correspondence from us.
During peak season, our telephone lines can get extremely busy, however we respond to all emails within 24 hours via our customer service inxbox. Unfortunately there is little information no this review for us to seach for your correspondence, therefore please kindly leave a contact number, or try to call us again today so we can help you.
Sorry for any inconvenience
Good Products and very good serviced
November 3, 2021
Unprompted review
My friend is very pleased with the hot…
My friend is very pleased with the hot water bottle
October 27, 2021
Unprompted review
Excellent service
October 12, 2021
Unprompted review
Stay away from them!
Stay away from them. Don't do any business with them. They lie and treat you like an idiot. I bought Item from them and after a week I had to contact them to ask where my parcel was. They replied that the courier had lost it. Which is probably not true because they even did not send me a tracking number. They offered me the lowest quality item instead. I asked them about the same item but they said it's out of stock where it's still in stock on their website but double the price now. When I told them that, they said it must be an error. No respect for the customer. I do not recommend. I got refunded (thanks God for PayPal). Waste of time. Rubbish. Amateurs. Never ever.
September 10, 2021
Unprompted review
Reply from Trackpack Limited
Thank you for your recent review. After looking into this further, we can confirm the parcel was dispatched however due to an issue with the courier, delivery could not be completed. Please be advised, we have not offered low quality alternatives, we had offered alternatives similiar to the price of the original items you ordered. It is normal practice that if one item can not supplied, a similiar one (of similiar value) is offered. The original item is no longer avaliable and is not for sale on the website at an increased price as already advised. Furthermore, our customer service initiated the refund immediatley once requested, not PayPal. We would appreciate if our customers would leave reviews that reflect the true nature of events as this can be damaging to our business and we feel that even though we have let you down with regards to delivery ,the issue has been resolved in less than 24 hours. Nevertheless, thank you for your feedback, this helps us improve our service.
Order went smoothly but delivery was…
Order went smoothly but delivery was hot and miss even as I paid for next day delivery
August 31, 2021
Unprompted review
The service was all good
The service was all good. Prompt delivery with good monitoring info and updates.
August 31, 2021
Unprompted review
Great service and speedy delivery
August 30, 2021
Unprompted review
Very happy with this company
Very happy with this company at first muy delivery took alittle longer then usual on a airbed I bought , I emailed them and had a very quick response saying it didn't arrive in a day or so they would sort it for me, after receiving the product that after a few days was faulty they responded straight away to my emails ad resolved the problem by sending me new one they were very helpful 😀 will be buying from them again
August 26, 2021
Unprompted review
Great items great service
All good and great items, I purchased the chairs as a present for my niece's garden. They loved it
August 13, 2021
Unprompted review
Professional customer service.
I am impressed with the straightforward returns process and prompt email communications from Trackpack customer service department. Professional and confidence inspiring.
August 10, 2021
Unprompted review
Good information
Good, clear information about the order which was delivered promptly.
August 9, 2021
Unprompted review
Great little present for a 2 year old
Great little present for a 2 year old, prompt delivery, excellent service.
August 5, 2021
Unprompted review
Great prices and selection
Great prices and selection, good delivery times. Very happy
August 5, 2021
Unprompted review
Brillant!Fast delivery!Highly…
Brillant!Fast delivery!Very pleasant to contact with! Highly recommend!
August 3, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.