I live on Shetland and could not find anywhere on the website that they do not deliver to Shetland. I ordered and it all went through, including a delivery charge. A WEEK later I received an email say... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very pleased with Aluminium Foil Membrane – Vapour Barrier and Thermal Insulation VCL – 1m x 50m. Reinforced, so easy to handle and didn’t tear. No quilted insulation, so fitted snugly between joist... See more
Another quick delivery of an easy to order item. Second purchase from here and will consider buying other items in the future. Delivery time notified in advance by DX Express and driver rang a few mi... See more
When I first ordered my product and the sale went through I hadn’t realised there wasn’t a phone number to call just an e-mail if there was a problem. But I needn’t have worried as I had to e-mail reg... See more
Company details
Written by the company
The Lowest Trade Prices on Essential Building Materials to suit a variety of applications including foil loft insulation, roofing membrane, roofing accessories, damp proof membrane, vapour barrier and more. | FREE NEXT DAY UK DELIVERY
Contact info
Coventry, United Kingdom
- sales@tradestoreonline.co.uk
- tradestoreonline.co.uk
4.4
Excellent
267 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Did not get next day service so…
Did not get next day service so cancelled and requested refund. Let’s see how long that takes
June 6, 2021
Reply from Trade Store Online
Thank you so much for your feedback it means a great deal to us, we're very sorry there was a delay to your order from our carrier which can happen in some circumstances - all UK carriers are currently reporting that the exceptional volumes of orders they are processing are on occasions affecting their delivery performance. We raised escalation requests with the carrier for your order and have had confirmation that its returned and refunded; please be assured your order was sent on a 24 Hour Next Working Day service and the vast majority of orders are received are such.
Perfect, good communication
Contacted them by the email address as had a few questions, replied the same day and as promised they been dispatched. Honest firm and trustworthy, definitely recommend- would love to see more options on their website though.
June 4, 2021
Unprompted review
Delivery
Suppliers promote next working day delivery still not received goods every excuse made not reliable company
June 4, 2021
Reply from Trade Store Online
Thank you so much for your feedback it means a great deal to us, we're very sorry there was a delay to your order from our carrier which can happen in some circumstances - all UK carriers are currently reporting that the exceptional volumes of orders they are processing are on occasions affecting their delivery performance. We raised escalation requests with the carrier for your order and have had confirmation that its now been delivered but please be assured your order was sent on a 24 Hour Next Working Day service and the vast majority of orders are received are such.
ordered in a next day delivery arrived…
ordered in a next day delivery arrived 4 days late only replies i got was a generated message had to get pay pal involved there is no
contact number if you have a problem it is all done via e mail
May 11, 2021
Reply from Trade Store Online
Thank you so much for your feedback it means a great deal to us, we're very sorry there was a delay to your order from our carrier which can happen in some circumstances - all UK carriers are currently reporting that the exceptional volumes of orders they are processing are on occasions affecting their delivery performance. We raised escalation requests with the carrier for your order and have had confirmation that its now been delivered but please be assured your order was sent on a 24 Hour Next Working Day service and the vast majority of orders are received are such.
Wrong Item But Corrected Quickly
Originally had been sent an incorrect item, through email they responded quickly and had the correct item dispatched. The correct item has since arrived and is exactly as expected. Thankyou for resolving the issue so quickly, enabled our customers deadline to be met. Will use again in the future!
May 11, 2021
Absolutely fantastic firm
Absolutely fantastic firm
Unbelievably quick delivery
Product outstanding
May 10, 2021
Quality product, good price and service.
Purchased a quality product at a good price. All queries were sorted out swiftly on the web. Very happy with the products delivered.
April 26, 2021
The materials we ordered were excellent…
The materials we ordered were excellent and possibly the cheapest online, but it does state that next working day delivery if ordered before 1.00pm, I ordered on the Sunday knowing I needed for Wednesday so would be despatched on the Monday received Tuesday ready for Wednesday.
Unfortunately they didn’t arrive till the Wednesday at 10.00am by which time I had to go and purchase what I’d ordered locally to start the job.
April 24, 2021
Trade Store Online - just the job!
Trade Store Online - just the job!
Had what I wanted in stock at a competitive price and delivered it to my door quickly. What more do you want?
Great service. Thanks.
April 14, 2021
No issues everything as described
April 9, 2021
Great product
April 1, 2021
Very good prices and really efficient…
Very good prices and really efficient service. Had an issue with failed delivery but sorted really quickly, thank you. Would definitely use again and recommend to others
March 22, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.