Trainsplit Reviews 

I sent a query to the customer service after receiving an email that the fourth train of five making up a journey was cancelled. The wording about my options was ambiguous. I got an immediate response from an agent, agreeing it wasn't terribly clear and giving me a new itinerary. In this age of bots and wordy meaningless scripts, it felt great to deal with a human being who was happy and empowered to help.

We were one of many people who had to leave a cancelled festival early. I got new train tickets and did not use my prebooked ones. I submitted my request for a refund within the time window and was asked to submit further information by forwarding an email. I did this promptly but they then claimed it did not contain all the information. It did. The email thread retained an auto email at the top so I missed a further request. They refused to refund after this, saying I had failed to submit in time, when in fact they had just not read the email correctly.

Contrary to their reply below, I did in fact get all the information from the email I had forwarded to them. It was all present.

Supportive when you seek help and no-nonsense refunds

First time using this company and after contacting them about our seat reservations, I was blown away with their level of amazing customer service. Adam replied to me really quickly and was so lovely. He helped me change my seat reservations for our outbound and inbound journey and helped reassure me about it all. Adam really went above and beyond when assisting me, way above my expectations. I wish all customer service was to this standard. I wouldn’t hesitate to recommend this company and Adam is fantastic!

Dealt with, and resolved, my email query relating to a train ticket booking exceptionally quickly (within 15 minutes). Bravo Adam! That is BRILLIANT customer service!

The speed of response and support provided for processing a refund post injury was gratefully welcome. Jonathan provided a great service

TrainSplit consistently offers the best fares and the biggest savings.
What makes it more remarkable is that when I have needed to change or amend a ticket it’s actually a person that helps you rather than some awful bot or AI.
This morning Jonathan sorted out a refund for some tickets we needed to cage. I didn’t need to go online or onto a webchat and spend hours waiting. He asked a couple if questions to confirm the details and then just sorted out the refund. It’s remarkable in this day and age and TrainSplit remains the model that others ought to follow. The people at TrainSplit are all friendly and helpful. Honestly it’s a really good organisation from this customer’s perspective. Thanks to Jonathan!

A very efficient way of checking prices and times, and a great system for booking. Familiarity is requied to successfully navigate your way around in order to get the optimum option, but I;ve been using the app for several years now, and it always works well for me.

Helpful, polite and patient with an elderly customer who most definitely is not tech savvy

Pam was excellent

Great customer service experience

Very quick and clear response from the Customer Service Team regarding my query- which was resolved swiftly.

Many thanks to Pam who responded to my emails professionally but with humanity.

Outstanding service and patience from Pam.

Due to plans changing minute to minute I had to change travel plans and then also got replacement ticket dates all wrong too. Pam sorted it all quickly and with explanation where appropriate.

I had panic late afternoon when trying to find confirmation of my travel the following day. It was 5.15 and the Customer Service closed at 5.30 so I was extremely pessimistic that I would get a response in time. To my delighted surprise I got an almost immediate response and within a short time my booking was found and confirmation sent to me. Excellent customer service!

Booked tickets for wrong day, refund app was easy and brilliant to use. In addition I had emailed customer service in the evening. By the morning I already had a response even though I’d told them I’d sorted it. Excellent customer service and great refund tool for numpties like me that book the wrong date for my journey! Will definitely use again.

Booking my tickets was really easy and I saved a good chunk of money. I was worried that the process of splitting the journey would be complicated but was very simple.

I booked a ticket five days for travelling costing £38 and I sent a email and to get a refund 3 day before travelling because something come up and I can not go and they told me they will not refund it at all they side is not down to them that I cart go so people please be careful when you book tickets because all robbing money of the customer

I had to cancel my train tickets because two funerals of close friends were happening during my trip to West Country. Jonathan treated me really well and I cannot thank him enough. It’s a stressful time and to be treated so well is really helpful. Thankyou🙏

I made a claim for a ticket refund for same day travel but could show that I had booked a replacement ticket which was about 3 times the amount of the one I had originally purchased, as I had to get home for an emergency. I processed the refund expecting to get a no at some point in next few days but someone came back within 10 mins and confirmed they would process the return. Excellent customer care from a real person - I think :)