On the 28 January I posted a review of our experiences with Travel Performance.co.uk around adding assistance on and off the flights and seating reservations for our flights to New Zealand for which... See more
Company replied
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Company replied
Very competitive rate for a long haul flight at short notice. Customer services were quick to respond and send copies of e-tickets. Easy experience for a direct flight.
Company replied
Booked my return ticket and the whole thing was smooth sailing. a gentleman named Sam was very helpful and certainly made a difference. Grateful.
Company replied
Company details
Written by the company
Travel-Performance- the leading travel agency of United Kingdom. All our products are IATA and ATOL protected which means your money is safe and protected.
Contact info
Suite B2:11 Vista Centre Salisbury Road,, TW4 6JQ, Hounslow, United Kingdom
- 0203 745 5720
- info@travel-performance.co.uk
- travel-performance.co.uk
4.6
Excellent
4K reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SPAM,
SPAM,
IGNORES emails, missrepresents ,them selves
That's for reply, you didn't have a problem taking my money!
XP737814
August 4, 2025
Unprompted review
Reply from Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
I was led to believe I was speaking to…
I was led to believe I was speaking to an emirates representative over a booking I had previously made with emirates direct online. Robin who seems a little forward in his manner said I will need to adjust names on the booking to be able to fly, I was taken back and surprised by this when he said it will cost £150 for each name change total £300.
This was duly done and details given charges taken and a rebooking form sent to me, my partner rang emirates again as a little confused over the matter charge to find the booking names had not been changed on the system and emirates do not charge for doing it as booked through themselves direct and not through a third party.
I am at the moment awaiting a response as I am sure a full refund will be made to me in regard to this mistake as I am awaiting there reply from information sent.
I will add to this as required.
July 30, 2025
Unprompted review
Reply from Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Great prices and easy booking process
July 30, 2025
Unprompted review
Reply from Travel Performance
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We work efficiently every day to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
quick and efficient booking
quick and efficient booking - also spoke to customer agent Sam
July 30, 2025
Unprompted review
Reply from Travel Performance
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We work efficiently every day to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Thank you for the great service and…
Thank you for the great service and follow up phone calls. The price was super compared to other deals we saw and the service provided made sure I had what I needed for the flight.
July 27, 2025
Unprompted review
Reply from Travel Performance
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We work efficiently every day to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Totally good experience booking my…
Totally good experience booking my flights for multi city.
July 22, 2025
Unprompted review
Reply from Travel Performance
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We work efficiently every day to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Very good customer service
Very good customer service, explained everything perfectly
July 22, 2025
Unprompted review
Reply from Travel Performance
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We work efficiently every day to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Reply from Travel Performance
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We work efficiently every day to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
If I could give 0 stars I would
If I could give 0 stars I would. The guy Robin booked me a flight from London to Bali business class, messed up the name and then tried to charge £400 for a letter change. Over charged me 8000 AUD for a business class flight I later found out by the airline he also booked me a return I didn’t know about. Then I find out my flight is the lowest value does not include the lounge access for over £4000. Do not use!!!! Complete scam
July 15, 2025
Unprompted review
Reply from Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Reply from Travel Performance
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We work efficiently every day to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Reply from Travel Performance
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We work efficiently every day to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
I received my confirmation call
July 9, 2025
Unprompted review
Reply from Travel Performance
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We work efficiently every day to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
nightmare experience i never had, but received full amount after one year legal action
In June 2024, I booked cruise activities through a staff member named Maddy, who requested £340 upfront along with my cruise details. Despite receiving a confirmation letter, it only referenced the cruise (already paid for separately), not the activity. Despite repeated calls and emails—even while on the cruise—I received nothing for the £340 and had to pay again onboard.
Upon returning, the company promised a refund but failed to deliver. After Citizens Advice intervened and two warning letters were ignored, I filed a small claim. Though the £340 was eventually refunded, the company refused to cover the £50 court fee until I escalated further.
Do not give up! Legal action works. If a business withholds rightful refunds, pursue all avenues—including court—to recover all costs.
July 29, 2024
Reply from Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Reply from Travel Performance
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We work efficiently every day to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Easy to book
June 9, 2025
Unprompted review
Reply from Travel Performance
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We work efficiently every day to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Very happy with service
June 5, 2025
Unprompted review
Reply from Travel Performance
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We work efficiently every day to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Sam was very helpful
June 3, 2025
Unprompted review
Reply from Travel Performance
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We work efficiently every day to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
I’m not sure what went wrong
I’m not sure what went wrong ! Whether there was a scam between BA and travel performance staff… all I know is I had a sudden extreme health problem. I contacted BA to inform them - the next thing I know I’m dealing with a person from Travel Performance who tells me if I fill out a particular form with evidence and pay £350 they will sort out the cancellation with a full / partial refund to come. So.. I’ve paid full price for fares AND another £350 to process the cancellation and instigate some form of recompense. This was last October . I have emailed travel performance ( a particular member of staff who I will not name here ) and to date - nothing. So between BA and Travel Performance is there a scam being run by individuals?
All I know is I lost the cost of flights AND another additional £350.
Can anyone help ? Explain? Shed light?
October 7, 2024
Unprompted review
Reply from Travel Performance
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
I have received my e-ticket
May 26, 2025
Unprompted review
Reply from Travel Performance
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We work efficiently every day to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
It was annoying that the agency called…
It was annoying that the agency called me and monitored my writing this review
May 23, 2025
Unprompted review
Reply from Travel Performance
Dear Passenger,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. We will definitely work towards improving our services even more. We value our customers beyond everything.
Thanks and Regards,
Customer Relations Team
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