Travel Jockey Reviews 

493
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Do not use this website, their status on the UK Company House website is Dissolved as of 17th May 2022 check their Company No. 12651471 at get information about a company section at UK Gov website

Rated 5 out of 5 stars

Whenever, I speak to Rachel my Travel Consultant, she is always ready and willing to research prices that suited my needs. Outstanding service every time and I have recommended them to many friends.

Rated 4 out of 5 stars

Even though my flight was canceled by Royal Marocco Airlines at last moment, Alex called and informed the situation, all this was handled professionally. He was always there to answer unending questio... See more

Rated 4 out of 5 stars

I wasn’t sure how reliable travel jockey can be specially that I’m doing all transactions online. But Alex had been a really great help and support- even a lot better than his supervisor! He made sure... See more

Company details

  1. Flights Search Site
  2. Hotel
  3. Tour Operator
  4. Travel Agency

Information provided by various external sources

About Us Travel Jockey is a travel agency in United Kingdom. The company has recently started to trade and we are a new small travel agency based in East London. We are specialized in providing the Flights in more than 100 destinations around the world, Holidays, Car hire, accommodation and also promise to find the best deals for our clients. We know everyone is looking for the cheap deals and something different from other travel agencies so we are the one who knows what our customers wants and needs. Our team is highly motivated, experienced and customer service focused, who is willing to help you to meet your needs every second. We ensure you are satisfied with our product and the service we provide. We promise to not dissatisfy you!


Contact info

3.4

Average

TrustScore 3.5 out of 5

493 reviews

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3.4

All reviews

(493)

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Rated 5 out of 5 stars

Thank you Rachel for the services you…

Thank you Rachel for the services you rendered, this has been hassle free and stress free for me and my family. You had the patience to get a good deal for us.
Since my friend introduced me to Travel Jockey this is our third time using your services. Thank you and Thank you

November 25, 2019
Unprompted review
Travel Jockey logo

Reply from Travel Jockey

Dear Mam,

We want to thank you for sharing your valuable feedback about your booking experience with Ms Rachael Somerhalder
We'll definitely make sure to provide better customer service and even better fares in future.

Wish you a wonderful travel.

Rated 1 out of 5 stars

I had a very bad experience with them

I had a very bad experience with them. I paid for ticket 9/10/19 up until 24/11/19 when I decided to call my back to get the money back. It was one excuse to another. I dealt with Tyler. Same happened to my brother last year December and he dealt with Rachael. He has to his back as well and I never knew until I called him to tell him what travel jockey was doing.
PLEASE DO NOT BUY ANY FLIGHT TICKETS FROM THEM.
They will frustrate the living day light out of you

November 25, 2019
Unprompted review
Rated 4 out of 5 stars

Ronnieee....!!!

Ronnieee....!!!! Such a good helping person...!!!

November 23, 2019
Unprompted review
Travel Jockey logo

Reply from Travel Jockey

Dear Mam,

We want to thank you for sharing your valuable feedback about your booking experience with Mr Ronnie
We'll definitely make sure to provide better customer service and even better fares in future.

Wish you a wonderful travel.

Rated 1 out of 5 stars

Company isn’t good as expected

It was my second time booking with them thinking about last time as they’ve got my tickets within one week. This time they’ve taken nearly 6 weeks and due to that thinking that my flight was booked I didn’t go elsewhere and at the end they decided to give my money back because they couldn’t get me onto any other airline due to original airline technical problem which is ridiculous because I had to pay extra to book it with another travel agents. They really disappointed me and they didn’t give me any kind of compensation because they held my money for 6 weeks.

November 18, 2019
Unprompted review
Rated 5 out of 5 stars

I have always enjoyed Travel Jockey…

I have always enjoyed Travel Jockey services all of the time
The staff are polite even on phone and ready to listen and make things simple and straightforward.They always respond to my concerns promptly with respect and dignity.
I've never regretted for once using this service for some years and I have introduced the service to my friends,colleagues and family members,who had patronized them and gave me good reports about "Travel Jockey" as well.They never let me down for once.I'm simply proud of them.
The staff actually know what they are doing and I always get value for my money,using this service.What else will I say,please just keep up the good job.Well done and More grace!!!

November 17, 2019
Unprompted review
Travel Jockey logo

Reply from Travel Jockey

Dear Mam,

We want to thank you for sharing your valuable feedback about your booking experience with Ms Rachael
We'll definitely make sure to provide better customer service and even better fares in future.

Wish you a wonderful travel.

Rated 4 out of 5 stars

Good service

Quick and efficient turn around time by Rachael.

She was very polite, respectful and helpful without being too pushy.

November 15, 2019
Unprompted review
Travel Jockey logo

Reply from Travel Jockey

Dear Mam,

We want to thank you for sharing your valuable feedback about your booking experience with Ms Rachael
We'll definitely make sure to provide better customer service and even better fares in future.

Wish you a wonderful travel.

Rated 5 out of 5 stars

Lovely and pleasant experience booking…

Lovely and pleasant experience booking my holiday flight with travel jockey. I like the fact that when you call you are not held up on the phone tp het through to thw booking department.. the booking department lady Rachel was a star helping me.find what suits my budget and helping looks at convienience beqring in mind of my childrens needs. She spoke politely and was very professional making sire i was one happy and content customer.. she carried me along through up till point of getting the ticket and reassured me of any problems i can contact her. Very good and excellent ahopping ezperience with travel.jockey and Rachel in particular

November 7, 2019
Unprompted review
Travel Jockey logo

Reply from Travel Jockey

Dear Mam,

We want to thank you for sharing your valuable feedback about your booking experience with Ms Rachael
We'll definitely make sure to provide better customer service and even better fares in future.

Wish you a wonderful travel.

Rated 5 out of 5 stars
Travel Jockey logo

Reply from Travel Jockey

Dear Mam,

We want to thank you for sharing your valuable feedback about your booking experience with Ms Rachael
We'll definitely make sure to provide better customer service and even better fares in future.

Wish you a wonderful travel.

Rated 5 out of 5 stars

Remus was exceptionally helpful.

Very straightforward process. Remus was exceptionally helpful.

October 28, 2019
Unprompted review
Travel Jockey logo

Reply from Travel Jockey

Dear Sir,

We want to thank you for sharing your valuable feedback about your booking experience with Mr Remus Parker.
We'll definitely make sure to provide better customer service and even better fares in future.

Wish you a wonderful travel.

Rated 1 out of 5 stars

Do not touch these people.

Do not touch these people.
After booking I read the reviews, when I checked my booking confirmation everything was fine, it did take a couple of days but I got the booking confirmation.
But fortunately I decided to check later in the day and it was no longer there, the airline told me it had been there but then removed by the travel agent.
What if I hadn't checked until 2 weeks before we fly.
I got many excuses and after 4 days a phone call offering to rebook at a higher price.
I am waiting for my refund.

October 28, 2019
Travel Jockey logo

Reply from Travel Jockey

Hi,

Apologies for the Same but we are not able to find your travel details you booked with us..Kindly share your booking details so we can check and try to sot out the issue..

Rated 1 out of 5 stars

Fraud company

Fraud company - they cancel your flights without telling you. All the good reviews are fake. The airline company said every single flight booked by them has been cancelled and are now starting an investigation. Don’t get scammed like I did - avoid.

October 27, 2019
Unprompted review
Travel Jockey logo

Reply from Travel Jockey

Hi Mam,

Apologies for the Same just checked the details our agent informed you that flights was cancelled because of Technical glitch on System but we assured you to reinstate your flights however you choose an option for refund which is already been done to your account..Will make sure to give you the best services in future..

Rated 1 out of 5 stars

SCAM SCAM SCAM

These people will call you 100 times a day for making payment and once the money is taken they go numb.. no calls no emails no update and when we call for the tickets they disappear and new names come out and then it starts tomorrow after 5 days next week... pathetic people i don't understand how these people live there life. People who got there tickets are very lucky.. who know if they are fake reviews or what. Think before giving your money to them...

October 25, 2019
Unprompted review
Travel Jockey logo

Reply from Travel Jockey

Hi,

We are not able to find your Travel details you booked with us..Kindly share the details

Rated 4 out of 5 stars

Rachael thanks always

Rachael thanks always. You are a great staff, always helpful in getting the best deals. An excellent customer service lady.Rita

October 24, 2019
Unprompted review
Travel Jockey logo

Reply from Travel Jockey

Dear Mam,

We want to thank you for sharing your valuable feedback about your booking experience with Ms Rachael
We'll definitely make sure to provide better customer service and even better fares in future.

Wish you a wonderful travel.

Rated 5 out of 5 stars

AMAZING SERVICE

We got excellent service buying our family holiday tickets from Travel Jockey for Christmas. The agent went all the way to ensure that we got the ticket for the days we wanted.

We have tried so many other Travel Agents without any luck, but Travel Jockey gave us the perfect holiday tickets required. I recommend Travel Jockey to other holiday makers and feel sure that they will be able to meet the ticketing requirements of their potential clients.

October 22, 2019
Unprompted review
Travel Jockey logo

Reply from Travel Jockey

Dear Sir,

We want to thank you for sharing your valuable feedback about your booking experience with Mr Remus Parker.
We'll definitely make sure to provide better customer service and even better fares in future.

Wish you a wonderful travel.

Rated 1 out of 5 stars

ticket booking to India

Further to review below , things have unfolded further as I have gone into the depth of the bookings.
Things not worked out as expected.
Lack of clarity about the flight booking expenses and no further help by the team available on phone .
Manager called Sam unhelpful and rude and said ‘ You can do whatever You like , l don’t care and slammed the phone down’
Wouldn’t book with them again for sure.

Prompt service and easily accessible for contact.
Gentleman named Remus handled the booking of tickets efficiently and professionally, guiding appropriately for most economical air fare options.

October 22, 2019
Unprompted review
Travel Jockey logo

Reply from Travel Jockey

Dear Mr Munshi,

We want to thank you for sharing your valuable feedback about your booking experience with Mr Remus Parker.
We'll definitely make sure to provide better customer service and even better fares in future.

Wish you a wonderful travel.

Rated 4 out of 5 stars

Darry- The Top guy.

Well..... I must thank Darry for his wonderful service he provided. He is indeed a top guy.
Darry delivered although it was hard finding me the tickets for the right price for a destination where ticket sales are always at premium rate.
Thank you Again Darry for your patience with me despite contacting you via emails and many phone calls, you have always reassured me that you would definitely deliver.
It was nice doing business again with you.
I'll come back soon...hope to get a far better deal this time.

October 21, 2019
Unprompted review
Travel Jockey logo

Reply from Travel Jockey

Dear Mr Harish,

We want to thank you for sharing your valuable feedback about your booking experience with Mr Darry Lockwood.
We'll definitely make sure to provide better customer service and even better fares in future.

Wish you a wonderful travel.

Rated 5 out of 5 stars

Amazing service

Top quality customer service from this company. Darry who dealt with me went above and beyond in helping me to make the service I received top class! He will call you when he says he will and he made sure I was happy with what I got! Thank you Darry!

October 15, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Darry was great, really helped us find the best deal and gave us lots of options to save even further. I would recommend to anyone travelling abroad.

October 14, 2019
Unprompted review
Travel Jockey logo

Reply from Travel Jockey

Dear Mr Dobson,

We want to thank you for sharing your valuable feedback about your booking experience with Mr Darry Lawson.
We'll definitely make sure to provide better customer service and even better fares in future.

Wish you a wonderful travel.

Rated 5 out of 5 stars

Great travel company,the advisor Paul…

Great travel company,the advisor Paul Walters was excellent went above the call of duty to a mix up with my bank I can't fault the service I was given will be back again and so will my friends and family, I highly recommend company and Paul

October 10, 2019
Unprompted review
Travel Jockey logo

Reply from Travel Jockey

Thank you for sharing your valuable feedback. We'll definitely make sure to provide better customer service and even better fares in future.

Wish you a wonderful travel.

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