A few weeks ago I purchased a Granite Gear 53L wheeled duffle bag with backpack straps from Travellers Home. After ordering, it took a few weeks to arrive. It looked great & seemed okay, until I used... See more
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See what reviewers are saying
Having purchased from Travellers Home before it was a real easy choice to do it again. Such a seamless task to order on-line and wait for delivery knowing that you will be kept informed, have ea... See more
I was looking to replace my very expensive hard case luggage that was destroyed by baggage handlers. I came across this bag which has many of the features I liked from my old bag, such as the aluminiu... See more
Great communication above all. All via email. Answered all my numerous queries. Provided links to various backpacks to assist in my purchase. Speedy dispatch of my backpack. Highly recommended. Cannot... See more
Company details
Written by the company
Isn’t it great to hear the word “Traveling”. A feeling of fun and entertainment strikes our senses. Certain things are necessary such as luggage bags while traveling. Travellers Home proudly offer a unique range of luggage bags that you can rely all your traveling plans on. The leading Australian brand specializes in personalized backpacks, school bags, travel backpack, travel bag, swiss bags online, swiss travel backpack, satchel, luggage or any travel accessories online. Travellers Home is a premium Sydney local travel products wholesaler and retailer, specialize in Travel Backpacks, Travel Bags, Luggage, Satchel, Briefcase and Travel Accessories. We have 5 well recognized brands and our products are still growing: SWISSWIN, SUISSEWIN, M SQUARE, GRANITE GEAR. Browse on our website and you will find your favourite high quality travel needs at a very low price. Travellers Home is SWISSWIN Australia’s parent company, the company expert in IT products. The company initiated in Europe with an aim to produce high-quality outdoor bags having qualities to resist water and abrasion. The innovative technology with advanced fashion elements that results in great traveling appliances. The vibrant colours we use for traveling accessories brings a new luxury experience to our customers. The stylish making of the travel bags makes your memories even more stylish and trendy that you can’t resist flaunting your travel bags and travel backpack. Travellers Home is known to be the leading luggage brands in Australia. The credit of this continued top position goes to the tradition of using the premium quality for the making of traveling products that not only gives an outstanding and stylish look to the products but gives you an unforgettable experience. We take care of every user’s requirements and style and give our products a look that cherishes the users and makes them buy instantly. Travellers Home wide range of travel bags is present for you with tough quality that protects your travel stuff from any circumstances whether for luggage items or business stuff. Our products are designed after in-depth research from the travellers’ point of view and hence provides our users with satisfactory products that are waterproof and abrasion-proof. The gear that you carry when you travel is a critical part of your journey. Your comfort is based on the stuff you take along with you. And when it’s about Travellers Home products, you can rely on us to get a comfortable journey. Trust the one that thinks about you, and we think about our users before designing a product. We have a variety of colours and styles in different bags with an array of design options in bags and other travel accessories. If you are looking for the best travel bag for your casual or business trip, choose Travellers Home bags and get a relaxing gear for you that will be your best companion on your beautiful journey.
Contact info
27/51 Nelson Rd, 2161, YENNORA, Australia
- 02 8091 3118
- service@travellershome.com.au
- travellershome.com.au
4.1
Great
202 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Pathetic customer service
October 12, 2022
Reply from Travellers Home
We are sorry for your experience which not allowed you to visit our warehouse.
As advised in our email our warehouse was not open to public due to COVID-19 and safely reason.
Customers service is most importance part for us as a local supplier, you always can contact with us if any issue.
Very happy with my new Backpack
Very pleased with the quality of the backpack. Delivery was quick too.
October 11, 2022
THIS WOULD BE THE QUICKEST DELIVERY EVER…
THIS WOULD BE THE QUICKEST DELIVERY EVER. TOP MARKS PACKAGED WELL AND GOOD INFORMATION AND POSTAGE DETAILS
October 4, 2022
Unsatisfied with the quality of a…
Unsatisfied with the quality of a product, the very first day I used it the plastic covering the wheels came off in pieces which tells me that the product was sitting in a warehouse for a very long time. Also, very poor customer service, phone calls are not answered, e mails not returned and there is no solution for the problem even though I purchased a faulty product.
September 23, 2022
Reply from Travellers Home
Hi there,
Thank you for taking the time to leave your feedback, and we are truly sorry to hear about the issue you experienced with your purchase.
The wheel quality issue you described is not something we consider acceptable, and we regret that our customer service team was not responsive enough at the time to resolve this promptly for you. We take product quality and after-sales support very seriously, and we apologise that we did not meet that standard.
We have since strengthened our quality control processes and improved our customer support response times to ensure issues like this are addressed quickly and effectively.
We offer a warranty on our products and would still welcome the chance to look into this for you. Please feel free to reach out to us at service@travellershome.com.au and we will do our best to assist.
Warm regards,
Travellers Home Team
www.travellershome.com.au
Easy to purchase and delivered on time!
September 5, 2022
Advertising items as leather goods and…
Advertising items as leather goods and then when they are PU. Misadvertising. Asked for refund. Waste of time.
September 2, 2022
Reply from Travellers Home
Thank you, you may ordered our microfibre leather product.
And you alway can return for exchange or refund if it is not suitable to you!
No Stock of what's advertised.
I ordered a set of SwissWIN luggage in Rose Gold. Told me on backorder, nowhere to be found yet they advertise same on Catch, eBay and their supposed Yennora/Parramatta stores. I am getting a refund but who needs this when you're planning a holiday and spent over a week choosing special luggage that's not black ... So you stand out at the carousel.
Very disappointed about companies advertising products not carried in stock ie. Bait and Switch.
This company does not answer the phone either. Very strange.
Not sure if it's real Aluminium luggage either. Into the specs it says PC / Polycarbonate.
Not happy...
August 17, 2022
Unprompted review
Reply from Travellers Home
Apologize again for your unhappy purchasing experience with us on today, we have try our best to noticed you that your order item run out after receive your order in one hour. We did process your refund right away once you rejected our replacement offer on today.
As advised some of our stock level may updated delay due to there are some sale channels in our system as supplier. Your order item of large size suitcase just been out of stock and we have already updated the stock level on today.
We are sorry for your experience of this incorrect stock order, and we did special offer for your next order. You can contact with us via email as today.
We apologize can't answered your phone call as our team may busy at the time, you always can contact with via email and we ensure to get back to you in same day.
Feel free to contact us if any questions.
Fast delivery and great looking back…
Fast delivery and great looking back pack. Time is always the test for these things but it looks like it will handle things ok.
August 11, 2022
Purchase was great fast delivery will…
Purchase was great fast delivery will definitely buy again
August 11, 2022
Extremely poor service
Very poor service. The product was out of stock but I only knew it after purchasing it. Until that time it showed the product was ready to deliver. Also, falsely promised that there would be complimentary bag as a result of delay.
The parcel was received after 3 weeks of purchase when I was promised to get it within 5 business day. The issue wasnt just about postage but the information provided online wasnt true.
July 26, 2022
Reply from Travellers Home
Hi Shahid,
Thank you for your feedback, and we sincerely apologise for the poor experience you had with your order.
We acknowledge that the stock availability on our website was not accurately reflected at the time of your purchase, and that the overall delivery took far longer than the timeframe we had communicated. We also regret that the complimentary bag was not included with your parcel as promised — this was an oversight on our part and should not have happened.
We have since made significant improvements to our inventory management, delivery communication, and order fulfilment processes to ensure our customers receive accurate information and a reliable experience from start to finish.
If there is anything we can still do to make this right for you, please don't hesitate to contact us at service@travellershome.com.au — we'd love the opportunity to help.
Warm regards,
Travellers Home Team
travellershome.com.au
This company you can’t fault
This company you can’t fault. Great customer service, quick delivery and the product purchase was exactly what I ordered.
July 20, 2022
Unprompted review
Thank you the product was exactly what…
Thank you the product was exactly what I wanted and service was great
July 11, 2022
Good fast service
June 15, 2022
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