Had a great trip around the Greek islands on a small cruise ship, Caledonian Sky. However the ship is quite tired and in need of modernisation in some areas. The staff, food and wines were brilliant... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Explore the world on your terms - from Premium River Cruises and intimate Yacht Cruises to Escorted Tours and Small Group Tours. With generous inclusions, incredible experiences, and the freedom to travel on your own terms, these are journeys that move you; effortlessly, immersively, and always with a sense of wonder. Explore the world with Travelmarvel, part of the APT Travel Group.
United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good guide who had the tour running like clockwork. Good hotel and tours.
The potential for this holiday was immense but, unfortunately, due to low water levels in the River Danube, we had to change boats four times and then stayed two nights in a hotel in Budapest. We understand the logistics of moving everyone around was horrendous but must mention our cruise director Thomas for his efficiency and pleasantness throughout. The hotel in Budapest looked very nice downstairs but our bedrooms were not up to standard as the fridge didn’t work, the shower was broken and lacked safety equipment. Considering we had paid for a superior room on the boat this was not reciprocated in the hotel and we were very disappointed.

Reply from Travelmarvel Premium Cruise and Tours
Great staff and food was excellent. The Estrella was a lovely boat. The Douro is beautiful place to cruise and everything was extremely well organised!
Hugh
We paid quite a lot extra for the owners suite at the back of the ship. This turned out to be right above the engine and crew area. It was noisy mostly at 0500 when setting off and increasing speed. We could also hear the staff. The room did have beautiful views and the cabin attendant was lovely.
The food quality and choices were poor. Chicken nuggets and chips and no children on board. Salads were just lettuce and tomato. Tinned artichoke. The service was ok but rushed and you had to leave as it closed on the dog and they refused to give a glass of wine 10 mins before closing
Everything was clean. Hand sanitizer on entry to dining room.
Breakfast was poor again little choice and scrambled egg tasted like a mix. Omelettes were dreadful.
Some of the pasta dishes and chicken were nice .
The entertainment was also poor. Had a few guest entertainers that were ok
The tours were excellent and the tour guides were very good, friendly and knowledgeable .Trips were well managed, interesting and the food on those was lovely. Local paella, wines etc
The scenery was stunning, the conditions onboard were good.Safety excellent with crew always helping guests to disembark and embark.
Would I book with travel Marvel or aPT again .. No.. not worth the money. There are better river cruise companies serving better food and wine for a better price.
My advice is to shop around and do your research.
Noise that disturbs your sleep and bad food is not a holiday and no matter how good the scenery and the tours it didn’t make up for it or the price we paid.
We did let them know onboard but nothing changed

Reply from Travelmarvel Premium Cruise and Tours
Great organisation throughout our 7 day Douro river cruise. The ship facilities and cabins were excellent. The staff, the food and drinks were exceptional. The itinerary was fabulous including the excursions.
A really excellent cruise on The Douro. Nice comfortable ship, very friendly and helpful staff. Cruise was perfect with the right balance between cruising the river and places visited by coach. Food was more than acceptable though breakfast a bit predictable. Wine service at both lunch and dinner could not be faulted. Great memories.
Crew welcoming and helpful. Food quality and choice excellent. A pity that some passengers took the drinks package to extremes so much so that we had to move seating areas to hear what our friends were saying in conversation.

Reply from Travelmarvel Premium Cruise and Tours
Reliable transfer from airport
Lovely staff
Good communication from cruise director
Interesting outings

Reply from Travelmarvel Premium Cruise and Tours
We had a wonderful time on our River Cruise , the schedule and quality was excellent , it was our first River Cruise , beautiful tranquility .
Ship was comfortable and exemplary clean , room was functional , shower was excellent , food choices were very good , wine selection limited but what we had was adequate and affordable. Dining room was very noisey when well descended at the same time ( not pleasant )
Getting on and off the ship was not very good . Stairs were very steep on our return to Port , not easy for people with limited movement.
Staff were excellent in all departments
We left Amsterdam on 20th July 2026 and just reached Budapest.we have been on buses, lost 3 days of our holiday on the road due to very low levels of water in the Rhine and Danube. We have been on 4 different boats!!!
Our cruise should have been cancelled.

Reply from Travelmarvel Premium Cruise and Tours
Utterly professional, efficient and reliable. Prompt response where required. Would highly recommend.
The ship was wonderful.the staff very friendly and helpful. The food was nice. The trips were good. Everything went to plan. Super trip. Eat some wonderful Australians
The ship and crew were really friendly and helpful, nothing was too much trouble. The food was ‘plentiful’ and of an excellent quality.
Our only concern relates to changing ship at the halfway point due to low water issues connected with the exceptional heatwave, but that was not the fault of anyone. It was frustrating to have to repack again, but the crew handled everything as best as they could. 😊
Cruise Director was outstanding and staff helpful and friendly, + an excellent itinerary with great support and organisation, despite a transfer between ships because of low water levels!
Great trip in all respect. Will definitely do another river cruise with Travelmarvel.
A cruise of two halves, we had to change ships mid cruise due to low river levels. Whilst the ships were sister ships, the experience was completely different, the first ship was very good to excellent, but the second ship was distinctly average. Notwithstanding this the overall experience was good with plenty of interesting but similar off ship excursions.

Reply from Travelmarvel Premium Cruise and Tours
Service and quality as always front and centre at Travelmarvel. The accommodation and comfort is excellent. Cruising on the Douro is spectacular and scenic. However the off ship excursions often involved lengthy coach journeys which then left time at the location visited shorter than desirable. The start and finish location at the marina across the river from Porto was also a disappointment as would have been nice to have had the chance to walk into Porto and experience the city at our own pace.
Despite this, looking forward to our next Travelmarvel experience . Thanks to the crew and all aboard the Estrella.

Reply from Travelmarvel Premium Cruise and Tours
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.