Travelmarvel Premium Cruise and Tours Reviews 

323
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptionally friendly staff, dedicated crew members, and delicious food options provided throughout the journey. Travelers also express strong appreciation for the well-organized excursions, informative guides, and comfortable, spotless accommodations that make every single trip truly special. However, some customers also noted issues regarding occasional cabin noise disturbances, long coach journeys, or tight dining schedules during their tours. A few reviewers were similarly dissatisfied with disappointing food quality, poor communication, or unexpected travel disruptions caused by low water levels. People also mentioned that missed celebrations or disorganized arrival logistics detracted from their overall holiday enjoyment.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly across all departments.... See more

Service

Clients share satisfaction on service, frequently noting that the staff is exceptionally helpful, friendly,... See more

Holidays

Customers consistently note positive experiences with holidays, highlighting a fabulous and well-organized... See more

Quality

People report positive experiences with quality, highlighting that the accommodation and comfort are... See more

Location

Customers had mixed experiences with location, noting that while the scenery was spectacular and destinations... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a great trip around the Greek islands on a small cruise ship, Caledonian Sky. However the ship is quite tired and in need of modernisation in some areas. The staff, food and wines were brilliant... See more

Company replied

Rated 5 out of 5 stars

The tour was fabulous. We loved every destination. Our tour guide, John Fitzgerald, was very friendly, professional, organised and informative. We were a large group but it was managed very well. Don... See more

Rated 4 out of 5 stars

A wonderful cruise with interesting stops along the way. Excellent organisation ensuring everyone knew what and when events were happening, great food, happy crew who looked after us so well. Di... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic time on the Princess Eleganza touring the Adriatic coast, the staff couldn’t do enough to make our trip special, our cruise director Karen is a very special person who goes above... See more


Company details

Written by the company

Explore the world on your terms - from Premium River Cruises and intimate Yacht Cruises to Escorted Tours and Small Group Tours. With generous inclusions, incredible experiences, and the freedom to travel on your own terms, these are journeys that move you; effortlessly, immersively, and always with a sense of wonder. Explore the world with Travelmarvel, part of the APT Travel Group.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

323 reviews

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4.5

All reviews

(323)

102 reviews in the last 12 months

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Rated 4 out of 5 stars

Potential but not achieved

The potential for this holiday was immense but, unfortunately, due to low water levels in the River Danube, we had to change boats four times and then stayed two nights in a hotel in Budapest. We understand the logistics of moving everyone around was horrendous but must mention our cruise director Thomas for his efficiency and pleasantness throughout. The hotel in Budapest looked very nice downstairs but our bedrooms were not up to standard as the fridge didn’t work, the shower was broken and lacked safety equipment. Considering we had paid for a superior room on the boat this was not reciprocated in the hotel and we were very disappointed.

August 24, 2026
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Reply from Travelmarvel Premium Cruise and Tours

Thank you for sharing your experience. We’re sorry to hear that the low water levels on the Danube impacted your holiday. While we understand how disappointing this must have been, we’re pleased to hear that Cruise Director Thomas provided such efficient support throughout the disruption.

Your comments are important and have been shared with the relevant teams as we continually review our guest experience and accommodation arrangements during unforeseen itinerary changes.

Thank you for travelling with Travelmarvel, and we hope to have the opportunity to welcome you on another journey in the future.

Kind regards,
Travelmarvel Customer Experience Team

Rated 1 out of 5 stars

Poor food , noisy owners suite, not worth the money

We paid quite a lot extra for the owners suite at the back of the ship. This turned out to be right above the engine and crew area. It was noisy mostly at 0500 when setting off and increasing speed. We could also hear the staff. The room did have beautiful views and the cabin attendant was lovely.
The food quality and choices were poor. Chicken nuggets and chips and no children on board. Salads were just lettuce and tomato. Tinned artichoke. The service was ok but rushed and you had to leave as it closed on the dog and they refused to give a glass of wine 10 mins before closing
Everything was clean. Hand sanitizer on entry to dining room.
Breakfast was poor again little choice and scrambled egg tasted like a mix. Omelettes were dreadful.
Some of the pasta dishes and chicken were nice .
The entertainment was also poor. Had a few guest entertainers that were ok
The tours were excellent and the tour guides were very good, friendly and knowledgeable .Trips were well managed, interesting and the food on those was lovely. Local paella, wines etc
The scenery was stunning, the conditions onboard were good.Safety excellent with crew always helping guests to disembark and embark.
Would I book with travel Marvel or aPT again .. No.. not worth the money. There are better river cruise companies serving better food and wine for a better price.
My advice is to shop around and do your research.
Noise that disturbs your sleep and bad food is not a holiday and no matter how good the scenery and the tours it didn’t make up for it or the price we paid.
We did let them know onboard but nothing changed

August 20, 2026
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Reply from Travelmarvel Premium Cruise and Tours

Thank you for taking the time to share your feedback.

We're disappointed to read that you feel this way about your experience. Our Customer Care team will review all of the feedback from your review as part of their investigation and will respond to you directly within 28 days.

Kind regards,
Travelmarvel Customer Experience Team

Rated 5 out of 5 stars

A really excellent cruise on The Douro

A really excellent cruise on The Douro. Nice comfortable ship, very friendly and helpful staff. Cruise was perfect with the right balance between cruising the river and places visited by coach. Food was more than acceptable though breakfast a bit predictable. Wine service at both lunch and dinner could not be faulted. Great memories.

August 13, 2026
Rated 4 out of 5 stars

Crew welcoming and helpful

Crew welcoming and helpful. Food quality and choice excellent. A pity that some passengers took the drinks package to extremes so much so that we had to move seating areas to hear what our friends were saying in conversation.

July 31, 2026
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Reply from Travelmarvel Premium Cruise and Tours

Thank you for sharing your experience. We're so pleased to hear that you found our crew welcoming and helpful, and that you enjoyed the excellent quality and variety of food on board throughout your Douro Discovery cruise. We appreciate your feedback regarding the atmosphere in some of the public areas. Feedback such as this is valuable as we continue to review and enhance the guest experience. Thank you for choosing Travelmarvel, we hope to welcome you back soon!

Kind regards,
Travelmarvel Customer Experience Team

Rated 4 out of 5 stars

Reliable transfer from airport

Reliable transfer from airport
Lovely staff
Good communication from cruise director
Interesting outings

August 9, 2026
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Reply from Travelmarvel Premium Cruise and Tours

Thank you for sharing your experience. We're pleased to hear that your airport transfer was reliable, that you enjoyed the service provided by our lovely staff, and that communication from your Cruise Director was clear and informative throughout your journey. It's also wonderful to know that you found the included outings interesting and enjoyable. Thank you for choosing Travelmarvel, and we appreciate you taking the time to leave your feedback.

Kind regards,
Travelmarvel Customer Experience Team

Rated 5 out of 5 stars

We had a wonderful time on our River Douro

We had a wonderful time on our River Cruise , the schedule and quality was excellent , it was our first River Cruise , beautiful tranquility .

Ship was comfortable and exemplary clean , room was functional , shower was excellent , food choices were very good , wine selection limited but what we had was adequate and affordable. Dining room was very noisey when well descended at the same time ( not pleasant )

Getting on and off the ship was not very good . Stairs were very steep on our return to Port , not easy for people with limited movement.

Staff were excellent in all departments

July 20, 2026
Rated 1 out of 5 stars

We left Amsterdam on 20th July 2026…

We left Amsterdam on 20th July 2026 and just reached Budapest.we have been on buses, lost 3 days of our holiday on the road due to very low levels of water in the Rhine and Danube. We have been on 4 different boats!!!
Our cruise should have been cancelled.

August 2, 2026
Unprompted review
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Reply from Travelmarvel Premium Cruise and Tours

Thank you for sharing your valuable feedback regarding your recent Travelmarvel European Gems cruise which was impacted by the low water challenges across Europe as a result of the heatwave. Your feedback has been forwarded on to the Customer Relations team who will respond directly back to you.
Kind Regards,
Travelmarvel Customer Service Team

Rated 5 out of 5 stars

The ship and crew were really friendly…

The ship and crew were really friendly and helpful, nothing was too much trouble. The food was ‘plentiful’ and of an excellent quality.
Our only concern relates to changing ship at the halfway point due to low water issues connected with the exceptional heatwave, but that was not the fault of anyone. It was frustrating to have to repack again, but the crew handled everything as best as they could. 😊

July 13, 2026
Rated 5 out of 5 stars

Great support!

Cruise Director was outstanding and staff helpful and friendly, + an excellent itinerary with great support and organisation, despite a transfer between ships because of low water levels!

July 13, 2026
Rated 4 out of 5 stars

A cruise of two halves

A cruise of two halves, we had to change ships mid cruise due to low river levels. Whilst the ships were sister ships, the experience was completely different, the first ship was very good to excellent, but the second ship was distinctly average. Notwithstanding this the overall experience was good with plenty of interesting but similar off ship excursions.

July 13, 2026
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Reply from Travelmarvel Premium Cruise and Tours

Thank you for providing your feedback regarding your recent cruise. We appreciate that you were impacted by the low water challenges across Europe which resulted in a ship swap. We have provided your feedback to our Customer Relations and product team.

Kind Regards,
Travelmarvel Customer Service Team

Rated 4 out of 5 stars

Service and quality as always front & centre

Service and quality as always front and centre at Travelmarvel. The accommodation and comfort is excellent. Cruising on the Douro is spectacular and scenic. However the off ship excursions often involved lengthy coach journeys which then left time at the location visited shorter than desirable. The start and finish location at the marina across the river from Porto was also a disappointment as would have been nice to have had the chance to walk into Porto and experience the city at our own pace.
Despite this, looking forward to our next Travelmarvel experience . Thanks to the crew and all aboard the Estrella.

July 9, 2026
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Reply from Travelmarvel Premium Cruise and Tours

Thank you for providing your valuable feedback from your recent Douro cruise. We have passed your detailed feedback to our Product and Operations team as it's important for Travelmarvel to continue to evolve and improve the customer experience.

Kind Regards,
Travelmarvel Customer Service Team

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