Well organised, from being collected from home to return. Our tour director, Ana, was excellent. Friendly, knowledgable, well organised and happy to help with any unforeseen problems. Without her h... See more
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The boat was beautiful. Staff and service were amazing. Service with a huge smile and nothing too much trouble. Emese our Tour Director went above and beyond to provide us with information every day... See more
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From start to finish our trip firstly on the Rocky Mountaineer and then to Lake Louise Banff Jasper Whistler and so many other lovely places was very well organised and executed. We had a top rate g... See more
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Had a great trip around the Greek islands on a small cruise ship, Caledonian Sky. However the ship is quite tired and in need of modernisation in some areas. The staff, food and wines were brilliant... See more
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Company details
Written by the company
Explore the world on your terms - from Premium River Cruises and intimate Yacht Cruises to Escorted Tours and Small Group Tours. With generous inclusions, incredible experiences, and the freedom to travel on your own terms, these are journeys that move you; effortlessly, immersively, and always with a sense of wonder. Explore the world with Travelmarvel, part of the APT Travel Group.
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United Kingdom
- travelmarvel.com/en-gb
4.5
Excellent
295 reviews
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Replied to 83% of negative reviews
Typically replies within 1 week
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A lovely first river cruise
A lovely first river cruise, won’t be the last. Excellent ship, all staff were friendly and attentive.
July 13, 2026
Reply from Travelmarvel Premium Cruise and Tours
We are so pleased you enjoyed your European Gems cruise; it's one of our most popular itineraries and perfect for a first time cruise experience! We look forward to welcoming you back very soon, please let us know when you are ready to start planning your next memorable trip.
Kind regards,
Gemma
Customer Experience Team
attention to detail & free excursions…
Your attention to detail and the many free excursions and guided tours. Even though the quality of the guides did vary - some were giving too many details...
July 13, 2026
Reply from Travelmarvel Premium Cruise and Tours
Thank you for your review and for taking the time to share your thoughts. We're so pleased you appreciated the care that goes into planning our journeys, along with the range of included excursions and guided tours.
We also value your feedback on the local guides. Every destination and guide brings a different style, and your comments will be shared with our team as we continue to refine the guest experience.
Thank you for travelling with Travelmarvel, and we hope to welcome you again in the future.
Kind regards,
Gemma
Customer Experience Team
Amsterdam-Budapest river cruise
Everything was so well arranged. All transfers done very efficiently. The trips were very well organised. The staff were friendly and helpful. The food was first class and the service was exceptional. Great entertainment every evening. Modern fleet, very comfortable accommodation. Excellent value for money.
June 22, 2026
Reply from Travelmarvel Premium Cruise and Tours
Thank you for taking the time to share your experience. It's lovely to hear that the little details, from the smooth transfers to the evening entertainment, all came together to make your cruise so enjoyable.
We're especially pleased the friendly service, quality dining and comfortable ship left such a lasting impression. Hearing that you felt the holiday represented excellent value makes your feedback even more rewarding for the team.
Thank you for travelling with Travelmarvel, and we hope to welcome you on another river cruise soon.
Kind regards,
Gemma
Customer Experience Team
First Class
From start to finish TravelMarvel had everything covered.
We stayed an extra day at the start of the cruise in a hotel chosen by TM - very nice and great location.
The cruise itself exceeded our expectations in every way from the service by the ship staff to the standard organised trips - we couldn’t have asked for more
Thank you TM - now waiting for our next cruise.
July 13, 2026
Reply from Travelmarvel Premium Cruise and Tours
Thank you for your lovely review. We're delighted to hear your European Gems cruise exceeded your expectations from start to finish.
It's wonderful to know your pre-cruise hotel stay, the onboard service and the included excursions all helped create such an enjoyable experience. Comments like yours mean a great deal to our team, and we're so pleased everything came together seamlessly.
Thank you for choosing Travelmarvel. We look forward to welcoming you on your next cruise.
Kind regards,
Gemma
Customer Experience Team
Truły enjoyed the trip .
Truły enjoyed the trip .. would recommend to experience.. everyone so helpful very well organised.. Alicja and Trevor ..
July 13, 2026
Reply from Travelmarvel Premium Cruise and Tours
We are pleased you had such a wonderful trip and thank you for sharing. Please do let us know when you are ready for your next memorable holiday with us.
Kind regards,
Gemma
Customer Experience Team
This I believe was our 14th river…
This I believe was our 14th river cruise with Travel Marvel APT and our second this year, they always provide excellent service which is why we will book two for next year to. Our Cruise Director Bernadette was superb and all the crew managed our ship transfer due to low water perfectly. The staff on both the Polaris and Vega on which we travelled did their utmost to provide anything we asked for. Local guides were so knowledgeable and the excursions great.
July 13, 2026
Reply from Travelmarvel Premium Cruise and Tours
Thank you for your continued loyalty and for choosing to travel with Travelmarvel again. Knowing you've trusted us for so many river cruises, including two this year, makes your feedback especially meaningful.
We're delighted Bernadette and the crews on both Polaris and Vega helped ensure your journey remained seamless despite the low water conditions. It's also wonderful to hear you enjoyed the excursions and the expertise of our local guides. We'll be sure to pass on your kind words to everyone involved.
We look forward to welcoming you back on board for your next two adventures.
Kind regards,
Gemma
Customer Experience Team
Lovely ship, great staff
We started our journey in Budapest on Travelmarvel Vega. The ship was lovely, modern and air-conditioned. The staff on board were brilliant and very hard working.
At Passau we had to change ship to Travelmarvel Polaris which was identical to Vega and the staff were equally efficient. The change over day(due to water levels) was a long day by coach but very well handled.
We travelled in the middle of a heatwave which made some of the excursions a bit of a challenge and we didn't get the full experience due to having to stay out of the sun (but nothing Travelmarvel could do about the weather).
Our cruise director Bernadett was very knowledgeable and managed a full ship very well - the slight criticism would be, when giving briefings, she gave too much information and everyone "Switched off". She did go "above and beyond" to try and get a World Cup match broadcast in McGeary's - bringing her personal laptop and connecting it to the TV.
The food was brilliant and it was great to have the alternative of McGeary's for a less formal meal.
The excursions were good with the exception of the one I paid for, Schloss Hof. I, and a number of other guests I spoke to, were under the impression that we would be seeing a demonstration along the lines of the Spanish Riding School - not two horses trotting round the arena - one being ridden and one lead on the rein. This was supposed to be the highlight of my trip but was very disappointing. We had also been rushed around the castle with no time to have a good look round. A very misleading excursion.
Another disappointment was finding out that we were docking in Zaandam instead of Amsterdam, making exploring Amsterdam more difficult - especially as we wanted to do our own thing.
Another slight annoyance was the fact that once away from the Danube the top sundeck was not able to be used due to the low bridges. This was not made clear in the itinerary.
Internet connection on board, although good most of the time, could be patchy when going through the mountains.
All in all, we had a wonderful cruise with fantastic food, staff, ship and locations and would not hesitate to use Travelmarvel in the future and recommend to friends.
June 22, 2026
Reply from Travelmarvel Premium Cruise and Tours
Thank you for sharing such a detailed review. We're delighted to hear you enjoyed the comfort of Vega and Polaris, the excellent food and the dedication of our onboard team, especially Bernadett, who went above and beyond to enhance your experience.
We appreciate your feedback on the excursion, itinerary details and onboard communication. Your comments will be shared with the relevant teams as we continue to improve the experience for our guests.
Thank you for choosing Travelmarvel, and we’re pleased to hear you would travel with us again.
Kind regards,
Gemma
Customer Experience Team
It really was a brilliant holiday
It really was a brilliant holiday, I can't complain about anything.
July 13, 2026
Reply from Travelmarvel Premium Cruise and Tours
What a glowing review, thank you for sharing. We look forward to planning your next trip for you.
Kind regards,
Gemma
Customer Experience Team
Reply from Travelmarvel Premium Cruise and Tours
Thank you for your kind comments. We look forward to welcoming you back soon.
Kind regards,
Gemma
Customer Experience Team
Terrible room experience on Princess Eleganza
We recently returned from a weeks cruise between Dubrovnik and Opatija. The cruise itself was pleasant and the food and onboard crew were excellent. Our issues was that we upgraded our room from a porthole room to room 18 which was above water with windows with views.
This was a £1000 upgrade, so imagine our surprise when our room and bed was smaller than the porthole rooms all of our travel friends were in! This along with the fact that the blinds on the windows were permanently closed and broken (so no view) the air conditioning was faulty continuously switching off through the night and to top it off our room was continuously filled with diesel fumes that cause my wife and I headaches most days.
All this was reported to the crew, the blinds were repaired but continued to break, whilst the air conditioning and diesel fumes continued for the week.
I did fill in a form for customer services to contact me but so far no contact.
June 30, 2026
Unprompted review
Reply from Travelmarvel Premium Cruise and Tours
Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed the cruise overall and that the food and onboard crew made a positive impression.
We're concerned to read about your experience with your cabin and that the issues you reported were not resolved to your satisfaction. We'd like to look into this further for you. Please contact our Customer Service team at info@aptouring.co.uk and include your full name and booking reference so we can review your concerns in detail and investigate what happened. We look forward to hearing from you.
Kind regards,
Gemma
Customer Experience Team
The cruise director victor was…
The cruise director victor was brilliant nothing too much trouble, all the staff were great and very attentive to our needs, the whole cruise and the places we visited had been very well thought out with different choices of trip. I would recommend travelmarvel
July 7, 2026
Reply from Travelmarvel Premium Cruise and Tours
Thank you for your lovely feedback. We're delighted to hear Victor and the wider team helped make your cruise such an enjoyable experience, with their attentive service and thoughtful approach throughout.
It’s wonderful to know you appreciated the variety of excursions and the care that went into creating the itinerary. We’ll be sure to share your kind words with Victor and the team.
Thank you for choosing Travelmarvel, and for recommending us to future travellers.
Kind regards,
Gemma
Customer Experience Team
Reply from Travelmarvel Premium Cruise and Tours
Thank you for your kind review, we will share your comments with our team. Please let us know when you are ready for your next APT adventure.
Kind regards,
Gemma
Customer Experience Team
The boat was excellent,the staff were…
The boat was excellent,the staff were excellent and the food was good.The included drinks at lunchtime and at dinner flowed very generously and happy hour in The Irish bar was a must for a pre-dinner drink or two.
The tour guides were good and on occasion outstanding.
June 29, 2026
Reply from Travelmarvel Premium Cruise and Tours
Thank you for sharing your experience. We're delighted to hear you enjoyed the comfort of the ship, the attentive service from our team and the onboard dining experience.
It’s also wonderful to know the included drinks, McGeary’s and the quality of our local guides added to your enjoyment throughout the cruise. We’ll be sure to share your kind comments with the teams involved.
Thank you for travelling with Travelmarvel, and we hope to welcome you on board again in the future.
Gemma
Customer Experience Team
An amazing tour and experience with extremely professional and helpful staff. Nothing was ever too much trouble
The boat was beautiful. Staff and service were amazing. Service with a huge smile and nothing too much trouble. Emese our Tour Director went above and beyond to provide us with information every day about the tours. Especially appreciated was her commentary on the Danube cruise at night and also entering the Chain Gate. Reception staff also amazing, A fabulous tour with fabulous dedicated crew and knowledgeable people. A huge team spirit on board. Couldn’t fault anything
June 23, 2026
Reply from Travelmarvel Premium Cruise and Tours
Thank you for your wonderful review. We're delighted to hear your Balkans river cruise was such a memorable experience and that our crew helped make it so special.
It's fantastic to know Emese's knowledge and enthusiasm added so much to your journey, and that the warmth and dedication of the entire onboard team stood out throughout your cruise. We'll be sure to share your kind words with everyone involved—they'll be thrilled to know they made such a positive impact.
Thank you for choosing APT. We look forward to welcoming you on another journey soon.
Kind regards,
Gemma
Customer Experience Team
Enjoyable time on our Croatian Yacht Cruise
Overall, our cruise was a most enjoyable experience. It took a little time for us to settle in as we are river cruise people and used to the ultra luxury of these. The yacht cruise does not and cannot provide that sort of luxury so the food and drink is far less sophisticated although our cabin was nicer. Our cruise director, Ana, was wonderful and the small crew did a great job. We loved the Croatian islands and the people, and the relaxing cruising experience, once we had accepted it for what it was, plus the Aussies on the cruise were great fun.
June 2, 2026
Reply from Travelmarvel Premium Cruise and Tours
Thank you for sharing your experience of your Croatian Yacht Cruise. We're delighted to hear that, once settled into the more relaxed style of yacht cruising, you were able to enjoy the beauty of the Croatian islands, the welcoming locals and the unique atmosphere of this journey.
It’s wonderful to know Ana and the crew helped create such a memorable experience. Yacht cruising offers a very different way to explore, with a more intimate setting and the chance to reach smaller ports and hidden corners that larger vessels cannot access.
Thank you for choosing Travelmarvel, and we hope to welcome you on another adventure in the future.
Kind regards,
Gemma
Customer Experience Team
South africa
We have been on a couple of river cruises with travelmarvel and had an excellent time so having booked a South African tour for this year we were disappointed when the tour was cancelled however Jon called and talked us through an alternative tour. He was very patient and took his time to answer all my questions. He showed empathy, understanding and excellent customer service. We are confident our upcoming tour will be as good and as well organised as our previous tours have been
February 26, 2026
Unprompted review
Reply from Travelmarvel Premium Cruise and Tours
Thank you for your continued loyalty to Travelmarvel and for sharing your experience.
While we understand how disappointing a cancellation can be, it’s wonderful to hear that Jon was able to support you so thoroughly. His patience, empathy and dedication to finding the right alternative truly reflect the level of service we aim to provide.
We’re delighted you feel confident about your upcoming South Africa tour and look forward to delivering another seamless and memorable experience.
Kindest regards,
Gemma
Customer Experience Team
Excellent river cruise
The staff were all very helpful and friendly. The food was delicious and offered a good choice.
September 9, 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you for your lovely review! We’re delighted to hear you enjoyed your river cruise and that our friendly, helpful staff and delicious food made it such a positive experience.
We truly appreciate you travelling with Travelmarvel and look forward to welcoming you on another memorable journey soon.
Kind regards,
Raychell
Customer Experience Team
100 passengers
The size of your ship, the luxury of its interior, the range of its menu offering, the courtesy of the crew and the beauty of the itinerary.
September 22, 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you for your wonderful review! We’re delighted to hear you enjoyed the ship’s intimate size, luxurious interiors, diverse menu offerings, and the courteous service from our crew. It’s especially pleasing to know the beauty of the itinerary made such a positive impression.
We truly appreciate you travelling with Travelmarvel and hope to welcome you on another exceptional journey soon.
Kind regards,
Raychell
Customer Experience Team
River Cruising with Lost Baggage
This should have been a 5 Star review of our APT Travelmarvel River Cruise from Budapest to Amsterdam except for one crucial factor - KLM lost BOTH our hold bags while travelling to Budapest. The situation was complicated by the bags needing to "chase" the ship docking frequently along the trip. We were left with minimal clothes until we received just one bag nine days later.
The Cruise Director was aware of the situation and in contact with KLM with minimal feedback. In retrospect, we should have pushed harder over this period, expecting the problem would be easily resolved, but eventually decided we needed to ask the company to give the matter much higher priority.
In fairness to APT, the company response was to escalate pressure on KLM, resulting in one bag eventually being delivered on board (the second bag had a longer holiday than ourselves, sent to our home a week after we returned!).
Now to the positives. We supplemented our travelling clothes with extra purchases during the missing period, and the laundry gave us express cleaning service without charge. The ship's crew could not have been faulted in terms of friendliness and standards of service.
APT is an Australian company, and we received warm support from both crew and passengers for our situation. Despite our tribulations, we were determined to enjoy ourselves, and would recommend the company to future travelers.
P.S. One recommendation we received (and have acted upon) is to buy AirTags to travel within the baggage. This may be a two-edged sword, as you know where the bags are, but the problem remains as to how they might be delivered!
September 15, 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you for taking the time to share such a thoughtful and balanced review of your river cruise from Budapest to Amsterdam. We’re delighted to hear that, aside from the travel disruption, you found the cruise itself to be of a five-star standard and that the ship’s crew, laundry service, and overall onboard experience met your expectations.
We’re genuinely sorry for the distress and inconvenience caused by the loss of your luggage while travelling with KLM. We fully understand how challenging this situation was, particularly given the nature of a river cruise itinerary with frequent port changes. While airline baggage handling sits outside of our direct control, we appreciate your acknowledgement of our team’s efforts to escalate the matter and support you until one bag was delivered on board and the other returned home.
It’s especially reassuring to hear that the warmth and support shown by our crew and fellow guests helped you make the most of your journey despite the circumstances. Your practical suggestion regarding the use of AirTags is also appreciated and will certainly resonate with other travellers.
Thank you again for your recommendation and for travelling with APT Travelmarvel. Should you wish to discuss your experience further or share any additional feedback, our Guest Services team can be reached at Info@aptouring.co.uk.
We hope to have the pleasure of welcoming you on another journey in the future.
Kind regards,
Raychell
Customer Experience Team
The whole trip land and sea was…
The whole trip land and sea was brilliant. Well organised and well conducted with the itinerary interesting and faultless
October 24, 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you so much for your fantastic review! We’re thrilled to hear that both the land and sea portions of your trip were brilliant and that you found the itinerary interesting, well-organised, and faultless.
We truly appreciate you sharing your feedback and look forward to welcoming you on another journey in the future.
Kind regards,
Raychell
Customer Experience Team
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