Travelmarvel Premium Cruise and Tours Reviews 

296
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being excellent, helpful, and attentive, ensuring a smooth and enjoyable experience. Many people highlight the excellent organization of trips and services, noting that everything was well-covered from start to finish, making for memorable holidays. However, some customers also noted concerns regarding the quality of food and accommodation, with mentions of average meals, outdated bathrooms, or issues like rusty water. A few other people also felt that some locations involved lengthy coach journeys, inconvenient docking, or issues with itinerary changes and accessibility.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Customers had positive experiences with service, describing it as professional, efficient, and reliable, with... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the excellent quality of food,... See more

Holidays

Users describe positive interactions with holidays, with many reviewers expressing that they had a really... See more

Location

People report ambiguous experiences with location, with some finding the cruising routes spectacular and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a great trip around the Greek islands on a small cruise ship, Caledonian Sky. However the ship is quite tired and in need of modernisation in some areas. The staff, food and wines were brilliant... See more

Company replied

Rated 4 out of 5 stars

A wonderful cruise with interesting stops along the way. Excellent organisation ensuring everyone knew what and when events were happening, great food, happy crew who looked after us so well. Di... See more

Company replied

Rated 5 out of 5 stars

Well organised, from being collected from home to return. Our tour director, Ana, was excellent. Friendly, knowledgable, well organised and happy to help with any unforeseen problems. Without her h... See more

Rated 4 out of 5 stars

So lets start with what you didn't do well. This was meant to be a celebration of 50 years of marriage with a particular focus on our time in Broome and a sunset dinner cruise. The hotel was not info... See more

Company replied


Company details

Written by the company

Explore the world on your terms - from Premium River Cruises and intimate Yacht Cruises to Escorted Tours and Small Group Tours. With generous inclusions, incredible experiences, and the freedom to travel on your own terms, these are journeys that move you; effortlessly, immersively, and always with a sense of wonder. Explore the world with Travelmarvel, part of the APT Travel Group.


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4.5

Excellent

TrustScore 4.5 out of 5

296 reviews

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4.5

All reviews

(296)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

The whole trip land and sea was…

The whole trip land and sea was brilliant. Well organised and well conducted with the itinerary interesting and faultless

October 24, 2025
Travelmarvel Premium Cruise and Tours logo

Reply from Travelmarvel Premium Cruise and Tours

Thank you so much for your fantastic review! We’re thrilled to hear that both the land and sea portions of your trip were brilliant and that you found the itinerary interesting, well-organised, and faultless.

We truly appreciate you sharing your feedback and look forward to welcoming you on another journey in the future.

Kind regards,
Raychell
Customer Experience Team

Rated 5 out of 5 stars

A Great Trip

An excellent value for money trip. Everything worked like clockwork. We will be back.

October 10, 2025
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Reply from Travelmarvel Premium Cruise and Tours

Thank you so much for your wonderful review! We’re delighted to hear that you found the trip excellent value for money and that everything ran smoothly.

We truly appreciate your feedback and look forward to welcoming you on another journey soon.

Kind regards,
Raychell
Customer Experience Team

Rated 5 out of 5 stars

A wonderful voyage around the Aegean Sea

The ms Caledonian Sky is such an elegant and comfortable ship to travel on combined with a brilliant itinerary - such interesting and enjoyable excursions. The ship's personnel provided a first class service, nothing was too much trouble. Likewise the tour director and his assistant. In particular it was so pleasant to enjoy our meals on the outer deck in the balmy Mediterranean weather. A memorable holiday, we'd not hesitate to 'Travel Marvel' again!

September 22, 2025
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Reply from Travelmarvel Premium Cruise and Tours

Thank you so much for your fantastic review! We’re thrilled to hear that your Aegean Sea voyage aboard MS Caledonian Sky was so memorable. It’s wonderful to know that the elegant ship, brilliant itinerary, enjoyable excursions, and first-class service from the crew, tour director, and assistant all contributed to such a positive experience.

We’re especially glad you enjoyed dining on the outer deck in the beautiful Mediterranean weather, that truly makes a cruise special.

We really appreciate you sharing your experience and look forward to welcoming you on another Travelmarvel journey in the future.

Kind regards,
Raychell
Customer Experience Team

Rated 5 out of 5 stars

A nice trip

We were pleased with our cabin, the staff were very nice and the included trips were excellent however we were shocked by the prices of the optional trips. We love APT because everything is included and we have had amazing trips with them but now Travelmarvel seems to be the only option with in Europe. With APT there were several options each day and you choose which one you want, all the drinks were included and all the tips were included. You know where you are. This is preferable.

September 29, 2025
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Reply from Travelmarvel Premium Cruise and Tours

Thank you for sharing your detailed feedback. We’re delighted to hear that you enjoyed your cabin, found the staff very nice, and appreciated the included trips.

We understand your concerns regarding the pricing of optional excursions and the differences between our APT and Travelmarvel offerings. We do still have many APT branded itineraries for Europe, feel free to give us a call on 0800 012 6686 or send us an email on info@aptouring.co.uk and we would be more than happy to have a look for you.

Kind regards,
Raychell
Customer Experience Team

Rated 4 out of 5 stars

First class experience

The efficiency in how everything was handled

September 16, 2025
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Reply from Travelmarvel Premium Cruise and Tours

Thank you for your kind review. We look forward to having you travel with us again and hope to reach that 5* for you next time.

Kind regards,
Gemma
Customer Experience Team

Rated 5 out of 5 stars

First class service

First class service. Wonderful staff. Small ship cruising in a relaxed atmosphere with fine dining.

October 29, 2025
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Reply from Travelmarvel Premium Cruise and Tours

Thank you so much for your fantastic review! We’re thrilled to hear you enjoyed the first-class service, wonderful staff, and the relaxed small-ship cruising experience with fine dining.

We truly appreciate you sharing your feedback and look forward to welcoming you on another journey in the future.

Kind regards,
Raychell
Customer Experience Team

Rated 5 out of 5 stars

The holiday was the most memorable…

The holiday was the most memorable holiday we have been on. Long our guide was fantastic and made sure we were all happy and looked after everyone. Also the excursion were fantastic

September 26, 2025
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Reply from Travelmarvel Premium Cruise and Tours

Thank you so much for your wonderful review! We’re delighted to hear that this was your most memorable holiday and that your guide, Long, looked after everyone so well. It’s also fantastic to know you enjoyed the excursions.

We truly appreciate you sharing your experience and hope to welcome you on another journey soon.

Kind regards,
Raychell
Customer Experience Team

Rated 5 out of 5 stars
Travelmarvel Premium Cruise and Tours logo

Reply from Travelmarvel Premium Cruise and Tours

Thank you so much for your fantastic review! We’re thrilled to hear that the cruise exceeded your expectations.

We truly appreciate you sharing your feedback and look forward to welcoming you on another journey in the future.

Kind regards,
Raychell
Customer Experience Team

Rated 5 out of 5 stars

Great staff and lovely fellow travellers

Great staff and lovely fellow travellers

September 14, 2025
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Reply from Travelmarvel Premium Cruise and Tours

Thank you so much for your kind review! We’re delighted to hear that our staff and fellow travellers made your trip such a positive experience.

We truly appreciate you sharing your feedback and hope to welcome you on another journey soon.

Kind regards,
Raychell
Customer Experience Team

Rated 5 out of 5 stars

The ship was great

The ship was great - cabin extremely spacious and comfortable, food excellent without exception. Crew couldn't have been more helpful.
The itinerary, although it had to be changed due to weather, was relaxed, with plenty of down time for exploring and swimming, as well as enjoyable and informative tours. (Ephesus was very busy, and maybe a bit rushed, but I would guess that's always the case).
Only slight quibble was the amount of machinery noise in our cabin when the ship was entering harbour, usually in the early morning. We were towards the stern on the lower deck, I don't think other cabins were as affected.
We'd recommend the company and the cruise.

September 22, 2025
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Reply from Travelmarvel Premium Cruise and Tours

Thank you so much for your detailed and thoughtful review. We’re delighted to hear that you enjoyed your cabin, the excellent food, and the helpfulness of our crew. It’s also great to know that the relaxed itinerary, down time, and informative tours made your trip memorable.

We appreciate your feedback regarding the machinery noise near the stern and will share this with our operations team for consideration in future planning.

Thank you again for recommending both our company and the cruise. We hope toy welcome you onboard again.


Kind regards,
Raychell
Customer Experience Team

Rated 5 out of 5 stars

Travel disappointment

The itinerary was great and the other passengers were friendly and great fun. However the travel arrangements were horrendous. The pre cruise departure place and times were changed after we had paid and so we had to book an overnight hotel at Heathrow at (exorbitant prices) and check in at the ridiculous time of 4.30 am. Due to stopovers the travel from Heathrow to Zagreb took 10 hours for what we understand is about a 2 hour direct flight from our local airport (Luton). We arrived exhausted and, not a little, angry, and too tired to enjoy our first evening on board. The return travel home was only marginally better.

we were

October 14, 2025
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Reply from Travelmarvel Premium Cruise and Tours

Thank you for sharing your feedback. We’re delighted to hear that you enjoyed the itinerary and found your fellow passengers friendly and fun.

We are very sorry to hear that the travel arrangements caused such frustration and exhaustion. While airline schedules and routing are outside of our control, we fully understand how disruptive this can be and how it impacted the start of your cruise. Your comments regarding pre-cruise timings and stopovers are very valuable, and we will share them with our operations team to help us improve future arrangements where possible.

If you’d like to provide further details or discuss this experience, please feel free to contact our team at Info@aptouring.co.uk

We truly appreciate you taking the time to share your thoughts and hope we may have the opportunity to welcome you on another journey in the future.

Kind regards,
Raychell
Customer Experience Team

Rated 3 out of 5 stars

Noisey Aussies…

The trip was 80% full of very noisey Australians who came into dinner in the same sweaty clothes that they had been wearing all day. The acoustics in the dinning room because of the low ceiling was so bad that we had to shout to have a conversation. Being a vegetarian , the food was appaling concidering the cost of the cruise. There was a bar b q day with nothing but meat and when asked the head waiter just shrugged. We wont be using Travelmarvel again.

September 15, 2025
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Reply from Travelmarvel Premium Cruise and Tours

Thank you for taking the time to share your feedback. We’re very sorry to hear that aspects of your cruise fell below expectations, particularly the dining-room noise levels, fellow guest behaviour, and the quality and availability of vegetarian options. This is not the standard we aim to deliver, and we fully understand your disappointment.

Your comments on the dining-room acoustics and on-board atmosphere are especially helpful, as they allow us to review how these environments are managed on future sailings. We are equally concerned to hear that your vegetarian meals did not meet the standard you expected, and that the BBQ offering lacked appropriate alternatives. This should not have happened, and we appreciate you bringing it to our attention.

We’d really value the opportunity to look into your experience in more detail. If you would be willing, please email us at Info@aptouring.co.uk with your booking reference and any further information. This will allow our Customer Relations team to investigate fully and ensure your feedback is actioned by the relevant on-board and operations teams.

Thank you again for your honesty, it helps us improve the experience for all future guests.

Kind regards,
Raychell
Customer Experience Team

Rated 4 out of 5 stars

Douro River Cruising

The overall service received during cruising

October 9, 2025
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Reply from Travelmarvel Premium Cruise and Tours

Thank you for your review. We are pleased that the high level of service we strive to provide on all cruises and tours shone through in your experience with us and look forward to welcoming you back soon.

Kind regards,

Gemma
Customer Experience Team

Rated 4 out of 5 stars

I enjoyed the cruise of the Greek…

I enjoyed the cruise of the Greek islands. The ship looked a bit tired but the atmosphere, the guests and the food were enjoyable. Think in future the company needs to make sure the ground agents are aware of the type of guests e.g. probably seniors and adapt.

September 29, 2025
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Reply from Travelmarvel Premium Cruise and Tours

It’s lovely to know you enjoyed the Greek islands as well as the atmosphere, fellow travellers and dining on board. Caledonian Sky offers a relaxed, small-ship style of cruising with a classic style, and guest observations about ambience and condition help us shape future plans.

Your comment on ground services is appreciated. Small-ship journeys often include varied ports, access points and local conditions, and working closely with partners to remain adaptable supports a smooth experience for everyone.

We’re delighted the voyage was enjoyable overall and hope the islands remain a favourite memory.

Kind regards,
Gemma
Customer Experience Team

Rated 5 out of 5 stars

Exceeded expectations all round

After sailing in many much bigger cruise ships, I knew we were in for a different experience and my expectations were only moderate. However, the whole experience exceeded this significantly. The ship was petite but had all we needed. Dining outside on the deck was wonderful, all staff were great and the inclusions were much better than expected. An intimate and memorable trip.

September 22, 2025
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Reply from Travelmarvel Premium Cruise and Tours

Thank you so much for your fantastic review! We’re thrilled to hear that your experience exceeded expectations and that the intimate, petite ship provided everything you needed for a memorable trip. It’s wonderful that dining on deck, the inclusions, and our staff all contributed to making your journey so special.

We truly appreciate you taking the time to share your feedback and look forward to welcoming you on another adventure in the future.

Kind regards,
Raychell
Customer Experience Team

Rated 5 out of 5 stars

First class service from start to…

First class service from start to finish. Admin tour guide all superb

October 13, 2025
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Reply from Travelmarvel Premium Cruise and Tours

Thank you so much for your wonderful review! We’re delighted to hear that you received first-class service from start to finish and that our admin team and tour guide made such a positive impression.

We truly appreciate you sharing your experience and hope to welcome you on another journey soon.

Kind regards,
Raychell
Customer Experience Team

Rated 4 out of 5 stars

Pros and cons

Pros.
Great food, staff and stop offs.
Cons.
No hot water in cabin for first 4 days
We could not regulate the air conditioning. It was always on extra cold, leaving both of us with sore. Horse throats and a bad chest of which we are both still suffering from.

October 6, 2025
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Reply from Travelmarvel Premium Cruise and Tours

Thank you for sharing your thoughts. It’s encouraging to read that the food, crew and ports were highlights, as these elements shape the enjoyment of a small-ship voyage.

Practical experiences on board matter as well. Points about cabin facilities and air conditioning will be investigated with our local team, as comfort plays an important role over several days at sea. Feedback of this kind helps focus attention where improvements bring the most benefit.

We’re pleased the stops and service stood out, and hope future travel brings more of the same positive moments.

Kind regards,
Gemma
Customer Experience Team

Rated 5 out of 5 stars

The entire trip was fabulous

The entire trip was fabulous. The staff in particular made it so enjoyable as they were great fun, especially on the ship. Guides were clear and informative too. The food was excellent throughout and the ship very comfortable and well-appointed.

September 26, 2025
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Reply from Travelmarvel Premium Cruise and Tours

Thank you so much for your fantastic review! We’re thrilled to hear that the entire trip was fabulous and that our staff, especially on the ship, helped make your experience so enjoyable. It’s wonderful to know that the guides were clear and informative, the food was excellent, and the ship comfortable and well-appointed.

We truly appreciate you taking the time to share your experience and look forward to welcoming you on another journey in the future.

Kind regards,
Raychell
Customer Experience Team

Rated 5 out of 5 stars

A lovely holiday that provided a great introduction to Greece

We particularly enjoyed the land portion of the trip on the Greek mainland. We visited some amazing ancient sites and cities. The food and hotels we stayed in were excellent. Our guide and driver were also excellent.
We then joined our ship Caledonian Sky and really enjoyed this section of our trip which we found more relaxing. The crew were very friendly and attentive. The food was all first class and freshly prepared. The visit to the various islands were great, particularly because the smaller ship was able to dock at most places. Ephesis was a real highlight of this part of the tour. Another highlight was the evenings entertainment provided by crew members. They were a very talented group and their singing was very enjoyable. A surprising but lovely end to our cruise.

October 7, 2025
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Reply from Travelmarvel Premium Cruise and Tours

Thank you so much for sharing such a wonderful and detailed review. We’re delighted to hear that your holiday provided a memorable introduction to Greece, and that the land portion of your journey, its ancient sites, excellent hotels, and the expertise of your guide and driver, made such a strong impression.

It’s equally lovely to hear how much you enjoyed your time aboard Caledonian Sky. We’re thrilled the relaxed atmosphere, friendly and attentive crew, and freshly prepared first-class food helped make this part of your trip so special. Your comments about the island visits, especially the ability to dock in smaller ports, are greatly appreciated and we’re so pleased Ephesus was a highlight for you.

We’re also delighted that the evening entertainment from the crew added an unexpected but memorable touch to your cruise. They will be thrilled to know their talent and enthusiasm made such an impact.

We’d be delighted to welcome you on another journey in the future.

Kind regards,
Raychell
Customer Experience Team

Rated 4 out of 5 stars

Faultless cruise and 5-star meals.

Faultless cruise and 5-star meals.
Only gripe was taxi didn't turn up at Athens airport to take us to hotel.

October 12, 2025
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Reply from Travelmarvel Premium Cruise and Tours

Thank you for taking the time to share your review. We are pleased you had such a wonderful cruise and will ensure we investigate the problem with the transfer with our local supplier as this is not the service we would expect from our partners.

Kind regards,
Gemma
Customer Experience Team

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