TreeHouseretreats Reviews 

115
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional staff for their helpfulness and friendly demeanor, ensuring a welcoming experience. The treehouses are described as stunning, luxurious, and beautifully designed, offering comfort and high-quality furnishings. Many highlight the serene and peaceful location, with outdoor features like baths and balconies being particular favorites. The accommodation's attention to detail and well-equipped nature, including useful amenities, also received significant praise. However, some customers also noted concerns regarding noise, mentioning hearing traffic or reporting a tapping sound that disturbed sleep.

What people talk about most

Location

Reviewers highlight positive aspects of location, describing it as a special, magical, and idyllic place for... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and... See more

Facilities

Customers consistently note positive experiences with facilities, describing them as wonderfully equipped,... See more

Quality

Customers had positive experiences with quality, consistently praising the high standard of furnishings,... See more

Product

People report positive experiences with the product, highlighting the stunning design and comfortable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife booked the Tree House Retreat for my birthday. We were greeted incredibly warmly by Victoria on arrival and we knew we were in for a fantastic experience. The Griffin tree house was w... See more

Company replied

Rated 5 out of 5 stars

We stayed at Buzzard treehouse for a couple of nights as part of an anniversary holiday. The treehouse was perfect - beautifully set up with everything we could need, especially with the Cowdray farm... See more

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Rated 5 out of 5 stars

We have just returned from a wonderful stay at Tree House Retreats at Cowdray. It was perfect from start to finish. Jane and Victoria were amazingly helpful every step of the way and the treehouses w... See more

Company replied

Rated 5 out of 5 stars

Wonderful stay in luxurious treehouse. Everything was thought of and we really appreciated the yoga mat and the mini bar. Victoria and Jane were so helpful and friendly and the golf buggy was great f... See more

Company replied


Company details

  1. Holiday Accommodation Service
  2. Boutique Hotel
  3. Outdoor Bath
  4. Pet-Friendly Accommodation

Written by the company

Elevated hideaways in an ancient woodland in West Sussex. Discover the most luxurious self-catering treehouses in idyllic locations across the English countryside. Designed to harmonise with nature, ensuring minimal environmental impact and igniting a sense of childhood adventure and wonder. Plus, we extend a warm welcome to your four-legged friends. Unwind, recharge, and explore at your own pace.


Contact info

4.8

Excellent

TrustScore 5 out of 5

115 reviews

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4.8

All reviews

(115)

35 reviews in the last 12 months

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Rated 1 out of 5 stars

Disgusting customer service

I booked a 2 night stay in the Muntjac treehouse. 4 days before my arrival date my mother in law unexpectedly died in horrific circumstances. I emailed the Treehouse Retreat people to cancel the trip. I did not ask for a refund of the £1585 I had paid, I asked to be able to move the dates/get a voucher for the value of the trip. Victoria at Treehouse Retreats would only offer me a £650 voucher, pocketing £935 for themselves. Literally profiting from my circumstances. £650 is also not enough to book another stay either so I would have had to cough up more money. That customer service is disgusting. I would have accepted moving the trip one or two weeks back (I.e. still in dreary Feb).

Not being able to afford the loss, I spent the next 2 days trying to find friends who could take the trip on short notice. Luckily I found someone. They reported to me that the outdoor bath uses up all of the hot water and only rises halfway. What a rip off for £600 plus per night.

February 4, 2025
Unprompted review
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Reply from TreeHouseretreats

Thank you for taking the time to review Tree House Retreats. We value your feedback whether positive or, in this case, negative as it helps us improve what we do - something we are constantly striving to achieve.

In this instance, we were incredibly sorry to hear your family's sad news and we believe our colleague Victoria was genuinely compassionate in her interactions with you at this difficult time.

You were offered a £650 voucher, half of the value of your booking. Our Terms and Conditions advise that refunds are not offered at such a late stage, but we were trying to do our best to 'meet you halfway'.

Two-night stays are available with us for as little as £595 so we hoped you would benefit in a small way if you rebooked with us. We also offered to fully support you to claim on your insurance should you choose.

Tree House Retreats is a small business and the impact of guests cancelling at very short notice is painful for us financially. That said, we always try and take a ‘human’ view of any situation such as this.

We are very sorry for how you felt about our customer service and our team will endeavour to learn from this experience and your feedback. Thank you once again.

Kind regards
THR Team

Rated 5 out of 5 stars

What a place!

What a place! Absolutely loved it, special thanks to the golf buggy - we had such fun on it.

February 3, 2025
Unprompted review
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Reply from TreeHouseretreats

Thank you for leaving a review. Yes we have to admit the buggys are a real plus and a perfect way to get to and from the woodland. With the unpredictable British weather the covers are a must! We look forward to welcoming you again in the future.
Best Wishes
THR Team

Rated 5 out of 5 stars

Exceptional experience!

Every aspect of our stay was exceptional. This was a birthday surprise for my boyfriend and he was so very impressed. A communication on WhatsApp was started pre arrival, for any questions and to notify them of our time of arrival. We were met and accompanied to our treehouse in our personal golf cart. The treehouse had been heated, a virtual log fire was on the t.v and a hamper full of high quality goodies was on the table. Every attention to detail had been captured, including a festive door wreath and real Christmas tree. The place itself was spotless, with high quality products and home and kitchen equipment that make you run to John Lewis with a list to duplicate them at home. Even though it was December we used the outdoor bath and could have soaked all day, taking in the views and wildlife. The Cowdray farm shop and tearooms are lovely, as are the grounds and surrounding villages which you can get to on foot. We stayed in Chukka and having done a lot of research to decide where to stay for this treat, I would not hesitate to recommend Treehouse Retreats and the treehouse we stayed in.

December 2, 2024
Unprompted review
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Reply from TreeHouseretreats

Thank you for taking the time to write such a comprehensive review. We are thrilled to hear how much you enjoyed it and how you embraced everything the Tree Houses have to offer. You were brave to venture into the outside tub, but the Tree Houses are warm and welcoming afterwards!
Please come again.
Best wishes
THR Team

Rated 5 out of 5 stars

Loved our stay at the Treehouse

Loved our stay at the Treehouse. All hosts were so friendly and helpful. Treehouse had all we needed. Kids loved it.

December 13, 2024
Unprompted review
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Reply from TreeHouseretreats

Thank you for your review - we are so pleased your stay was everything and more. The Tree Houses are a great place to spend time in. We look forward to welcoming you back.
Happy New Year!
THR Team

Rated 5 out of 5 stars

Perfect in every way!

Perfect location in the woods - enjoyed the golf buggy, the outside bath and seeing deer and squirrels with our coffee/cocktails!

Luxurious and stylish inside with everything we needed for a romantic Christmas break.

Can’t wait to come back !

December 23, 2024
Unprompted review
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Reply from TreeHouseretreats

Thank you for taking the time to write a review. We are thrilled your stay was so special. We look forward to welcoming you again in the future. Best wishes for the New Year.
THR Team

Rated 5 out of 5 stars

We extended our stay because we didn’t want to leave

We extended our stay, twice! We did not want to leave.
What an absolutely wonderful experience from start to finish!
Victoria and Paul were fantastic - so welcoming, friendly, and knowledgable.
The treehouse is positioned so you are fully immersed into the woodland and we spotted a Muntjac Deer from our window whilst eating breakfast! What a treat!
Having the use of a buggy throughout the stay was great fun and we could hop in and visit the shop and cafe in a few mins. We would drive to the main entrance of the treehouses and walk past the polo field and ruins into the village which was a lovely scenic walk.
There is so much to do and explore and we have a list to do, for next time.
The treehouse itself was beautiful, containing everything you need for a very comfortable and relaxing stay (I have bought the same hand wash and sanitiser from Bower - so gentle on my sensitive skin). The hamper was a generous and much appreciated added extra. We cannot rate our stay highly enough and look forward to returning.

December 2, 2024
Unprompted review
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Reply from TreeHouseretreats

Thank you for taking the time to write such a comprehensive review! It was lovely to have you stay and a treat for you to extend half way through! It is special here and wonderful to hear that you have plans for your next visit. We look forward to welcoming you back.
Best Wishes
THR Team

Rated 5 out of 5 stars

Truly 5*

We had a two night stay Mon - Wed but did not want to leave!
Great communication via WhatsApp from Jane before and on arrival, thank you Jane for the warm welcome. We loved the golf cart ride and uniqueness of our surroundings.
Truly 5* what a romantic and special retreat. We spent ages star gazing from the wooden bath on the deck and watching the Autumn leaves dancing to classical music playing from the Robert’s radio inside. A luxurious bed and bedding, everything you could need in the kitchen, glorious walks and the cafe and farm shop close by. A real switch off and totally relaxing.

November 25, 2024
Unprompted review
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Reply from TreeHouseretreats

Thank you for taking the time to write a review. We are delighted you had an enjoyable stay and used the outside bath! It is a beautiful part of the world and the Tree Houses have been made for relaxing in mind. We look forward to welcoming you back in the future.
Kind regards
THR Team

Rated 5 out of 5 stars

One of the best weekends away we have…

One of the best weekends away we have had for a long time. Great intentions to try nearby restaurants and explore local towns but apart from the compulsory visit to The Duke of Cumberland Arms pub all we wanted to do was to relax in our cosy luxuriously appointed treehouse and enjoy the scenery walking the dog around the estate.
Many thanks to Victoria for her warm welcome and help over the weekend.
Highly recommend

November 8, 2024
Unprompted review
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Reply from TreeHouseretreats

Thank you for taking the time to write a review. As much as there is to do here at Cowdray Park and in Midhurst town near by, you are right the Tree Houses provide a haven for relaxing and taking stock. The colours have been stunning this Autumn and such a treat to stop and absorb. We are glad you enjoyed your stay and look forward to welcoming you back.
Kind regards
THR Team

Rated 5 out of 5 stars

Simply Stunning

To be 100% honest, I'm writing this review very carefully as I almost don't want too many people to find out about this place and make it harder for us to re-book ourselves. Can't offer enough praise on every aspect of our short weekend break, the people, the wonderful reception, the personal golf buggy's, the overall location in the forest and the stunning ruins - the autumnal walks along the river, the beautiful little town with its shops and pubs and the fortune you can easily spend in the Cowdrey Farm Shop (which we did). The cabin itself is spotless and wonderfully well appointed in true 5* fashion... the beds are SUPER comfy which always helps as well. If at any point that decided to place a small 2 person hot tub on the deck outside and perhaps a little wood burner inside for the colder months (for the cosiness rather than needing any extra heat) - I fear we would have to be evicted to leave !

November 7, 2024
Unprompted review
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Reply from TreeHouseretreats

Thank you for taking the time to write your detailed review! We are thrilled that you enjoyed your stay and you are right this is a special place. It is difficult not to shout about the Tree Houses and everything with in arms reach, that you can explore. Resisting the temptations of the farm shop should be ignored as you are on holiday and treats are allowed! We look forward to welcoming you back.
Kind regards
THR Team

Rated 5 out of 5 stars

From the very first minute you pull up…

From the very first minute you pull up into the guest car park and are met by guest reception team you feel this is special. Climb into your electric golf buggy and then a 5 mins drive across Cowdray and up into the woods to find your treehouse.
The team at THR are the difference they make you feel special. The treehouse is 5* with so much attention to detail, lovely furnishings, great use of calming, natural colours and materials.
Access to walks, the farm shop and great cafe all by golf buggy is great fun and handy. Thoroughly enjoyed my stay with my daughter, son in law and my grandson and will be back soon! Thank you

November 4, 2024
Unprompted review
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Reply from TreeHouseretreats

Thank you for taking the time to write a review. This is a special place and we love sharing it with new and past guests alike. The Tree Houses have been thoughtfully designed and are in a location that makes every season worth celebrating. We look forward to welcoming you and your family back soon.
Kind regards
THR Team

Rated 5 out of 5 stars

Autumn Break

We booked a last minute stay and couldn’t have been happier with our choice. The whole experience was wonderful - the meet and greet including the introduction to our own golf buggy was so informative and the buggy so much fun! Welcome information sent via email was really useful and the welcome hamper full of goodies a lovely surprise. The accommodation is beautiful - everything has been thought of and is of such high quality! We’ve come home with a list of bits we want to purchase for our own home now! It was so relaxing up amongst the trees, the outdoor bath was a really lovely touch as was the outdoor seating and lighting meaning we enjoyed the evenings outside. The bed was SO comfy and the bed linen was really high quality too. We explored the estate, wandered into town, ate in the cafe and bought lots of bits in the farm shop too! We'd definitely return…but this time for longer!

October 30, 2024
Unprompted review
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Reply from TreeHouseretreats

Thank you for taking the time to write such a detailed review. This is so helpful for our future guests. You sound like you made yourselves at home and took the opportunity to experience all the wonderful things near to the Tree Houses. We look forward to welcoming you back.
Kind regards
THR Team

Rated 5 out of 5 stars

Magical autumn short break

The kids and I had a magical few days at the treehouse (Muntjac). They especially loved the electric buggy, outdoor bath and buying provisions from the amazing Cowdray farm shop. Autumn is a very special time to visit and we spent a whole day exploring the estate and sites nearby on foot. I also appreciated all the thoughtful touches (personal greeting, welcome basket, all the equipment we might need) and cleanliness.

October 25, 2024
Unprompted review
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Reply from TreeHouseretreats

Thank you for your review - You are right, autumn is beautiful here. The leaves are turning and the woodland feels magical, preparing for winter. It was fun to see it through your children's eyes and welcome you all.
Come again soon.
Kind regards
THR Team

Rated 5 out of 5 stars

Perfection to the limit!

From booking to the final day everything was perfect, Victoria was very helpful with advising us as to the location of the treehouses, we chose Muntjac, which was in amongst the woodland, and had a lovely wooden bath on the balcony outside, which was great to soak in under the stars. The golf buggy was fun, and really helped when getting back onto the main track, and the Cowdrey Estate Farm shop and cafe were easily accessible.
Everything inside the Treehouse was of the best quality, including crockery and pots and pans, all gold star!
We will most definitely return, it was an experience of the very best.
Thankyou to the Treehouse team.

October 16, 2024
Unprompted review
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Reply from TreeHouseretreats

Thank you for taking the time to write a review - you sound like you had a wonderful stay. We would love to welcome you back again.
Best Wishes
THR Team

Rated 5 out of 5 stars

Wonderful Treehouse Break!

A lovely family short break. We stayed in Buzzard, which was decorated beautifully and we enjoyed relaxing in the outside bath! The use of a golf buggy to travel to and from the treehouse is fun. The estate is lovely, the farm shop is excellent and all the staff so friendly (Victoria & Paul were extremely helpful). We would definitely recommend for a relaxing break!

October 14, 2024
Unprompted review
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Reply from TreeHouseretreats

Thank you for your review. You are right, it is perfect for a short break. You could visit in every season and it would feel like a different place. We look forward to welcoming you back soon.
Kind regards
THR Team

Rated 5 out of 5 stars

A luxurious few days away!

The most gorgeous few days at TreeHouse Retreats. All the luxuries you could need while being surrounded by nature. One of the most comfortable beds I have slept in and the outdoor bath was heaven! Such a special place.

October 14, 2024
Unprompted review
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Reply from TreeHouseretreats

Thank you for your review - wow! it sounds like you had a wonderful stay and we are thrilled. The Tree Houses are a retreat you want to shout about and the suddenly keep quiet, just in case there isn't space for you to come back! We look forward to welcoming you again in the future.
Best Wishes
THR Team

Rated 5 out of 5 stars

What's not to love?

I've wanted to stay in a treehouse for a long time and, after much research, chose THR. One requirement was that it had to be dog friendly and our dog had the best couple of days ever, we all did!
Everything was spot on. Excellent customer service, fabulous location and spotless, cosy accommodation. We stayed in Buzzard and made use of the outdoor bath despite the chill in the air as there was more than enough hot water!
The farm shop is wonderful, we were spoilt for choice. We also placed a food order with Little Fish who advertise by the farm shop. The food was stunning.
On top of all that, a food hamper was left for us by THR and we got to use a golf buggy! What's not to love?

September 30, 2024
Unprompted review
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Reply from TreeHouseretreats

Thank you for your detailed review. We are so glad you enjoyed your stay. You definitely made the most of your time at the Tree Houses and all that the area has to offer. It is so special here, we would love to welcome you back again.
Kind regards
THR Team

Rated 5 out of 5 stars

Wonderful treehouse (Muntjac) for a…

Wonderful treehouse (Muntjac) for a couple of nights with the family. We loved it - from the outside bath to the golf cart commutes! A great weekend.

October 11, 2024
Unprompted review
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Reply from TreeHouseretreats

Thank you for your review. We are thrilled you enjoyed your stay and you are right, this is a great weekend get away. We would love you to stay again soon.
Kind regards
THR Team

Rated 5 out of 5 stars

Lovely mini break

Despite the great British weather of rain, rain and more rain, I and my friend Nick enjoyed our stay at the Tree-house retreat in Midhurst. Beautiful and tranquil surroundings with everything and more provided in Muntjac to make it a luxurious stay, worth every penny. Highly recommend THR if you want a mini break away in nature for a couple of days. We loved it!

September 25, 2024
Unprompted review
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Reply from TreeHouseretreats

Thank you for taking the time to write a review. We are thrilled you had a wonderful stay and that the Tree Houses wrapped you in luxury for the weekend. They have been thoughtfully designed and sit in a hidden woodland, which in turn hides you away from the world for your stay. Of course, like you did, you can explore the Cowdray Estate which is easily accessed just outside the woodland.
We look forward to welcoming you back.
Kind regards
THR Team

Rated 5 out of 5 stars

I just loved our stay at Griffin so…

I just loved our stay at Griffin so much that I have found myself still thinking about it most days since we left!! The quality of the treehouse and the interior is perfect and the kitchen was a real delight to cook in. I am certain we will be back 🥰

September 3, 2024
Unprompted review
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Reply from TreeHouseretreats

Thank you for your review - It was lovely to have you come and stay. As a small team, we think the Tree Houses are a special place and it is a delight when our guests think the same. Please visit again.
Best Wishes
THR Team

Rated 5 out of 5 stars

Special Anniversary weekend to remember

Wonderful long weekend Anniversary celebration. In our peaceful, tasteful and well equipped treehouse. Dog friendly. Welcoming, friendly and helpful staff. Truly a weekend to remember. Thank you

September 13, 2024
Unprompted review
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Reply from TreeHouseretreats

Thank you for taking the time to write a review. We are so pleased you had a wonderful time and that the Tree Houses exceeded your expectations. It is a great place to celebrate and we look forward to welcoming you again in the future.
Best Wishes
THR Team

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