TreeHouseretreats Reviews 

115
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional staff for their helpfulness and friendly demeanor, ensuring a welcoming experience. The treehouses are described as stunning, luxurious, and beautifully designed, offering comfort and high-quality furnishings. Many highlight the serene and peaceful location, with outdoor features like baths and balconies being particular favorites. The accommodation's attention to detail and well-equipped nature, including useful amenities, also received significant praise. However, some customers also noted concerns regarding noise, mentioning hearing traffic or reporting a tapping sound that disturbed sleep.

What people talk about most

Location

Reviewers highlight positive aspects of location, describing it as a special, magical, and idyllic place for... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and... See more

Facilities

Customers consistently note positive experiences with facilities, describing them as wonderfully equipped,... See more

Quality

Customers had positive experiences with quality, consistently praising the high standard of furnishings,... See more

Product

People report positive experiences with the product, highlighting the stunning design and comfortable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife booked the Tree House Retreat for my birthday. We were greeted incredibly warmly by Victoria on arrival and we knew we were in for a fantastic experience. The Griffin tree house was w... See more

Company replied

Rated 5 out of 5 stars

We stayed at Buzzard treehouse for a couple of nights as part of an anniversary holiday. The treehouse was perfect - beautifully set up with everything we could need, especially with the Cowdray farm... See more

Company replied

Rated 5 out of 5 stars

We have just returned from a wonderful stay at Tree House Retreats at Cowdray. It was perfect from start to finish. Jane and Victoria were amazingly helpful every step of the way and the treehouses w... See more

Company replied

Rated 5 out of 5 stars

Wonderful stay in luxurious treehouse. Everything was thought of and we really appreciated the yoga mat and the mini bar. Victoria and Jane were so helpful and friendly and the golf buggy was great f... See more

Company replied


Company details

  1. Holiday Accommodation Service
  2. Boutique Hotel
  3. Outdoor Bath
  4. Pet-Friendly Accommodation

Written by the company

Elevated hideaways in an ancient woodland in West Sussex. Discover the most luxurious self-catering treehouses in idyllic locations across the English countryside. Designed to harmonise with nature, ensuring minimal environmental impact and igniting a sense of childhood adventure and wonder. Plus, we extend a warm welcome to your four-legged friends. Unwind, recharge, and explore at your own pace.


Contact info

4.8

Excellent

TrustScore 5 out of 5

115 reviews

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1-star

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4.8

All reviews

(115)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Heaven on Earth!

From the moment we booked, to the very last goodbye, our stay was flawless! We loved every single second of being at this beautiful treehouse.
The personal welcome from Victoria at the start of our stay was lovely and all the staff couldn’t have been more friendly.
Everyone at the treehouse (and Cowdray Estate generally) works so hard to make sure you have a 5 star experience…it really is that!
We stayed a few nights with our children, then a few child free. I recommend both - family friendly but ideal as a couples escape from the world!
This place is truly heaven on earth and I can’t wait to book and return. Thank you all at the treehouses for a fantastic stay!!

June 2, 2025
Unprompted review
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Reply from TreeHouseretreats

Thank you for taking the time to write a review. What a wonderful stay! This is exactly what the Tree houses were made for and we look forward to welcoming you back.
Kind regards
THR Team

Rated 5 out of 5 stars

We really had a wonderful time staying…

We really had a wonderful time staying at the ‘Buzzard treehouse’ at Cowdray. Worth coming all the way from Belgium!

May 26, 2025
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Reply from TreeHouseretreats

Thank you for your review. It was lovely to welcome you to the Tree Houses and to have you include them in your UK tour. We look forward to welcoming you again in the future.
Kind regards
THR Team

Rated 5 out of 5 stars

Muntjac Stay

My wife, dog and I couldn’t have enjoyed our stay at Muntjac more, the house is finished to an exceptionally high standard and we found the bed, furnishings and facilities comfortable and straightforward to use. Victoria and Jane are excellent hosts, the information provided answered any questions we may have had. The surrounding area is stunning and we got all the food and drink we needed from the farm shop (also excellent). It’s very likely we’ll return as our short stay certainly exceeded our expectations.

May 29, 2025
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Reply from TreeHouseretreats

Thank you for taking the time to write a review. It is a pleasure to hear when the Tree Houses delight - they really do sit on the most beautiful estate and although tucked away, they still give you easy access to the farm shop and amenities.
We look forward to welcoming you back.
Kind regards
THR Team

Rated 3 out of 5 stars

A beautiful place but be wary of the management team

This is a really tranquil and beautiful place to stay. I'd read the reviews and knew that my family would love it here so we saved up to visit over the May half term. It did not disappoint: We loved the little touches such as the chess and backgammon set for those rainy days and the blankets and binoculars left by the balcony; my son and I loved using them to identify different birds nestled in the trees and we even spotted a muntjac deer rustling around below the balcony.
One of the team recommended a lovely park to take the kids to in the morning and took the time to message the directions to us in case we forgot. We had a delicious breakfast at the Cowdray Cafe one morning and followed the directions in the guest book for a picturesque walk to the Royal oak pub.

The electric buggy was a great way to get around the estate.
One day it rained so much that we put the rain covers down at the side for some protection against the rain. Coming out of the forest, the estate is flat and open so the wind really picks up. On one occasion the wind was so strong it blew under the rain cover and the side of the rain cover took off! We didn't think too much of this at the time - the rain covers were certainly not brand new and we assumed that they must have been weakened by this kind of thing happening regularly, but we made a note to let one of the team know.
When we explained how the rain cover had come off to the host she said she would let her operations manager know. However, when we got home we received an email letting us know that we were being charged £150 for the damage. The e mail also suggested that we should be grateful that it was only £150 that we needed to pay because a new cover would have set us back £500!
We were really shocked and saddened by the email, especially as we had used the EV buggy as instructed in the Waiver form that we signed. At no point were we warned against the winds, as far as we were concerned we had used the buggy as instructed. I sent an email expressing my disappointment. The reply suggested that because we had not zipped up the covers it was our fault. (again, at no point were we told to zip up the covers)

This really was such a shame and really soured our memory of what had been a wonderful stay. It seemed such a very poor way to treat guests.

May 26, 2025
Unprompted review
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Reply from TreeHouseretreats

Dear Jaqi

Thank you for taking the time to leave such a detailed review.

We’re very sorry to hear that the issue with the buggy cover has left you disappointed. The damage was only identified by our team following your departure and rendered the cover unusable. To ensure we handled the matter fairly and proportionately, we also sought independent feedback from the manufacturer.

We’ve since reviewed our safety and usage briefing and are confident it remains appropriate, though we always welcome feedback and will continue to consider how we can make guidance even clearer for future guests.

In this case, we chose to pursue a local repair rather than a full replacement, to significantly reduce the cost involved. We also offered to assist with any travel insurance claim, should that be helpful.

We’re genuinely sorry that this element of your stay has left a negative impression. We appreciate your feedback and will continue to reflect on this to help improve the guest experience at Tree House Retreats.

Warm regards
The Tree House Retreats Team

Rated 5 out of 5 stars

Everything about THR is perfect

Everything about THR is perfect, the team, the buggy, the treehouse, and the setting. A truly magical place. Thanks so much for having us, we loved it!

May 24, 2025
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Reply from TreeHouseretreats

Thank you for taking the time to write your lovely review. We are so pleased to hear how much you enjoyed your stay and look forward to welcoming you here again one day soon.

Rated 5 out of 5 stars

Fabulous relaxing stay

We have just returned from an amazing stay.
It started with a wonderful welcome and the fun of driving a buggy to our treehouse.
The treehouse was in a relaxing setting and had everything you could possibly need. It was so relaxing sitting on the balcony reading a book and enjoying the outdoor bath.
There are lovely walks often ending up in the estate cafe. The farm shop is fabulous and we enjoyed a few treats - especially the lemon tart.
We cannot wait to return.

May 19, 2025
Unprompted review
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Reply from TreeHouseretreats

Thank you for taking the time to write a review - it is a valuable guide for future guests. We are delighted to hear you had such a wonderful stay and enjoyed the time to relax at the Tree houses. We look forward to welcoming you back very soon.

Kind regards
THR Team

Rated 5 out of 5 stars

An absolutely wonderful experience

An absolutely wonderful experience. We watched a pair of nuthatches feeding their young straight in front of us in the canopy. Loved the golf buggy and had great fun driving around in it. The outdoor soaktub was gorgeous and we used it both nights we were there looking up at the stars through the leaves. Highly recommend.

May 19, 2025
Unprompted review
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Reply from TreeHouseretreats

Thank you so much for taking the time to leave a review. We are very happy to hear how much you enjoyed your stay. The outside bath and buggy are certainly popular with our guests and what a bonus to see the nuthatch chicks too! We hope to see you again one day soon.

Rated 5 out of 5 stars

A wonderful escape into the trees.

From start to finish the whole experience was wonderful. Victoria contacted us before we arrived, met us on arrival and showed us to our treehouse escape. She spent time to make sure we were familiar with everything in the treehouse and surrounding area. Everything was spotless, excellent quality and well cared for. Our only problem was there wasn’t a welcome hamper, as mentioned on the website and by other reviewers. This meant that I didn’t bring as many self catering items as I needed because I thought they were being provided in the hamper. Thankfully there was milk and juice in the fridge and tea and coffee provided, so we managed.

May 14, 2025
Unprompted review
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Reply from TreeHouseretreats

Thank you so much for your kind words – we're delighted to hear that you had a wonderful experience from start to finish, and that Victoria made you feel so welcome and well looked after during your stay. It's lovely to know that you enjoyed the treehouse and found everything spotless and of high quality.

The reference to the hamper was unfortunately from outdated third-party literature, and we've since contacted them to request that this information be updated to reflect the current offering in our self-catering accommodation.

Thank you again for your thoughtful feedback. We hope to have the pleasure of welcoming you back again soon for another relaxing escape.

Warm regards THR Team

Rated 5 out of 5 stars

Fantastic weekend as a family of 4

We had a fantastic weekend as a family of 4.

The treehouse is secluded and quiet but with luxury touches and high end equipment.

The team are on hand via WhatsApp throughout the stay, and we're responsive and helpful.

The farm shop is absurdly good - budget to spend a lot of money in there.

And finally the grounds are beautiful - we caught a polo competition on Saturday which the kids loved.

May 16, 2025
Unprompted review
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Reply from TreeHouseretreats

Thank you for taking the time to write a review - we are so pleased you had wonderful stay and enjoyed all the local events right on your door step. We look forward to welcoming you back again very soon.
Kind regards
THR Team

Rated 5 out of 5 stars

Such a fabulous stay

Such a fabulous stay, we loved everything, the cheese platter, steak night, the views….it was just so wonderful. The outdoor bath was so relaxing just looking up at the trees and sky. Check in was super easy and we had everything we needed for an amazing weekend. Thank you so much and we’ll definitely be back!

May 2, 2025
Unprompted review
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Reply from TreeHouseretreats

Thank you for your lovely review. We are so pleased to hear how much you enjoyed your stay in our peaceful woodland retreat and look forward to welcoming you back soon.

Rated 5 out of 5 stars

Treehouse Stay

A lovely and relaxing two night stay in beautiful surrounding. The treehouse had everything and more. The personal touches made it a fantastic experience - treats for the dog, a voucher for the farm shop. Victoria was amazing and there to meet and help us transport our luggage to the treehouse. Looking forward to staying again

April 7, 2025
Unprompted review
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Reply from TreeHouseretreats

Thank you for taking the time to write a review, this really helps support new business. We are delighted you had a wonderful stay and enjoyed everything the Tree Houses and the area have to offer. We look forward to your return visit.
Kind regards
THR Team

Rated 5 out of 5 stars

2nd visit and just as wonderful

2nd visit and just as wonderful. Beautiful setting and surrounded by amenities that meant we didn't have to pack the kitchen sink! Is becoming a perfect annual 2 night getaway. Our dog loves the golf buggy rides too!

April 23, 2025
Unprompted review
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Reply from TreeHouseretreats

Thank you for taking the time to write a review. We were delighted to welcome you back and are thrilled the TreeHouses offer the perfect getaway.
Best Wishes
THR Team

Rated 5 out of 5 stars

We loved Treehouse retreats

We loved Treehouse retreats - everything about the treehouse felt premium from the Le Creuset pans to the beautiful bathroom, lounge and bedroom to the outside bath on the large veranda.
I could have stayed for a week, I can honestly say that I truly relaxed whilst I was there and everyone at THR were super helpful … we are definitely looking to go back soon and the setting on the Cowdray Park estate felt quite magical.

April 21, 2025
Unprompted review
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Reply from TreeHouseretreats

Thank you for writing a review. We are delighted you had a relaxing stay and we hope the magic of the Tree houses and Cowdray Estate brings you back.
Best Wishes
THR Team

Rated 5 out of 5 stars

Incredible all round

The location is amazing, the treehouses are beautifully and thoughtfully designed with lots of great touches. Lovely estate, easy to get around in the electric golf buggy and loved the eco focus. Staff incredibly helpful (Victoria). One downside is that I only found the birdwatching binoculars on the morning of our departure!

April 23, 2025
Unprompted review
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Reply from TreeHouseretreats

Thank you for taking the time to write a review, this is so helpful for new bookings. It is so special here and the buggy adds the fun touch that we all need on a holiday. Please come again to use the binoculars from the start!
Best Wishes
THR Team

Rated 5 out of 5 stars

The best two days in the most stunning…

The best two days in the most stunning Treehouse with every detail thought of to ensure the perfect stay. From the dog bed, treats, cosy interiors, perfect location, friendly staff everything was honestly perfect. Can't wait to go back!

April 21, 2025
Unprompted review
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Reply from TreeHouseretreats

Thank you for writing a review and saying all the things you enjoyed. It was lovely to have you stay and we look forward to welcoming you back.
Best Wishes
THR Team

Rated 5 out of 5 stars

Beautiful treehouses

Beautiful treehouses! This is our second time visiting Treehouse Retreats and it was as special as the first time we visited.
Calm, relaxing, in nature!
So clean and comfortable
Thank you again 🙂

April 16, 2025
Unprompted review
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Reply from TreeHouseretreats

Thank you for writing a review. It was lovely to have you and your family visit for the second time. You are always welcome.
Kind regards
THR Team

Rated 5 out of 5 stars

Beautiful location

We had a really lovely 2 night stay. The treehouses are beautiful & the right balance of priovacy whilst still being close enough to pubs, walks etc.

The team were also fantastic. 100% recommend.

April 7, 2025
Unprompted review
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Reply from TreeHouseretreats

Thank you for taking the time to write a review - we are thrilled you had a lovely stay and look forward to you returning. We love sharing the Tree Houses!
Kind regards
THR Team

Rated 5 out of 5 stars

Lovely break

We had a lovely break at Treehouse Retreats. We stayed in Chukka which has views through the trees of the ruins. We enjoyed the hot bath on the terrace which kept really warm even though it was cold. The buggy was fun. Lovely setting and great location. We went to Petworth and visited the coast for a walk. We also booked yoga and sound bath session at the Cowdray Hall which was excellent.

February 24, 2025
Unprompted review
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Reply from TreeHouseretreats

Thank you for taking the time to write a review. It sounds like you used the Tree House and its location to the full. We look forward to welcoming you back again.
Kind regards
THR Team

Rated 4 out of 5 stars

Such a lovely tranquil spot

Such a lovely tranquil spot. Perfect for a relaxing getaway. Beautiful accommodation with every detail well thought out. Fantastic farm shop. Very helpful staff. Wonderful for walks. The only negative the incredibly uncomfortable seating in the living room

January 29, 2025
Unprompted review
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Reply from TreeHouseretreats

Thank you for your review. We’re so pleased you enjoyed the peaceful setting, beautiful accommodation, and the fantastic farm shop—it sounds like you had a wonderfully relaxing getaway.

We’re sorry to hear that the seating in the living area wasn’t as comfortable as you’d hoped. The chair beds do have a firmer feel, though we’ve added extra cushions to enhance comfort. Each of our treehouses has different seating styles, so if you visit again, we’d love to recommend one that may better suit your preferences.

We really appreciate your feedback and hope to welcome you back for another stay soon!

Best wishes
THR Team

Rated 5 out of 5 stars

Myself

Myself, my 3 boys & our puppy came to stay in Muntjac for 2 nights and had the most wonderful experience! They said it was one of their best holidays and they have been to some pretty special places before. We loved the electric buggy, walking in the woods and exploring the surroundings on nice walks. There’s even a dairy farm nearby where you can make your own milkshakes and visit the cows.
The treehouse itself was very luxurious, had everything you needed to make food in the kitchen. The outdoor bathtub was fun even though it was cold outside, the kids loved it!
We will definitely come back and would highly recommend Treehouse retreats to friends!

February 12, 2025
Unprompted review
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Reply from TreeHouseretreats

Thank you for writing a review and from a family point of view. It was lovely to meet you all and we are proud to be one of the best places you have visited. What an accolade!
Buddington Farm is a local gem, we are glad you used the recommended walk.
We look forward to welcoming you back.
Kind regards
THR Team

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