Tribalmotorsports Reviews 

197
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service for being highly responsive, helpful, and professional. Many appreciate the quick assistance provided by the support team, making interactions pleasant and efficient. The overall service is frequently described as amazing, with consumers noting smooth processes from initial orders to technical support. However, some customers also noted issues with product quality or condition upon arrival. Specific concerns included items arriving damaged, experiencing manufacturing defects like broken welds, or encountering operational problems shortly after purchase. A few others mentioned problems with product assembly, such as incorrect component installation or cosmetic flaws.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing satisfaction, praising the product as a... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its helpfulness and... See more

Quality

Clients share ambiguous opinions on quality, with many reporting significant issues upon arrival or shortly... See more

Response time

Reviewers mention positive feedback about response times, with many customers praising the quick and helpful... See more

Service

People report positive experiences with service, with many customers expressing satisfaction and finding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ive purchased 4 ATVs from tribal motorsports and highly recomend them to anyone looking for a new ATV. shipping was fast and not too expensive. i chose the pre-assembled option and all quads arrived r... See more

Rated 5 out of 5 stars

We ordered a 125 coolster four wheeler for my kids for Christmas. It was very easy to navigate the website and decide based on the recommendations and product reviews which four wheeler to choose. W... See more

Rated 5 out of 5 stars

I was skeptical about buying such a large (physically) item from a website, but after checking around and seeing it was legit, I ordered a quad for my son. The process was simple, coordination of ship... See more

Rated 5 out of 5 stars

I would say my kids love riding these quads and was happy to receive them, I would say the customers services and the support team gets back to you within 24hours and willing to help you right away wi... See more


Company details

Written by the company

The Nations Largest Powersports Retailer Offering Dependable Outdoor Fun At Extremely Low Prices. Once Your Part Of The Powersports Family You Will Be Backed By One Of Th


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

197 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(197)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Only received partial order.

I ordered a bike with the helmet, gloves, and safety goggles kit. I only received the bike.

December 24, 2020
Unprompted review
Tribalmotorsports logo

Reply from Tribalmotorsports

Hey Elizabeth, accessories are sent separately and do not come with the vehicles. I reviewed your account and it looks like you have received the helmet package by now. Thank you for shopping with us and if you have any additional concerns or questions we are happy to help!

Rated 5 out of 5 stars

Great fast shipment

Great fast shipment, simple finish assembly, checked oil, added fuel and test started. Fired right away and excited to give my son his first experience with motorcycle life!!

No issues and will highly recommend Tribal Motorsports to anybody and everybody!!

Thanks to all and Merry Christmas

Jack Timmons

December 23, 2020
Unprompted review
Rated 5 out of 5 stars

fast delivery

Ordered the four-wheeler after speaking to customer care giving me instruction on what to except during delivery , The Four wheeler arrived soon than excepted and im still waiting to uncrate due to it being a Christmas gift, so far great expectations.

December 17, 2020
Unprompted review
Rated 4 out of 5 stars

David's review

Hi, the Quads arrived in a decent amount of time. The fuel line to the Vicotti was not hooked up, and the front rack on the Tao has a crack where one of the bolts was over-tightened. Aside from these 2 small issues, everything was great. Overall we're happy.

December 14, 2020
Unprompted review
Rated 4 out of 5 stars

fast shipping

fast shipping, placed my order on a mon , received that Thursday !! no instructions with atv that's why not giving them 5stars. but with a lil common sense and experience took at a hour .

December 13, 2020
Unprompted review
Rated 3 out of 5 stars

Very difficult with scheduling…

Very difficult with scheduling delivery. Felt really pressured to have it delivered at a time that was not convenient for me.
The battery took way longer to charge then what was stated. Never left it being charged beyond the required time but had to charge multiple times...

December 4, 2020
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good - item arrived earlier than expected - haven’t uncrated yet as it’s a Christmas present but will follow up after we fire it up ... thank you for keeping me updated with texts and calls from carrier - couldnt be happier with the experience to date - you guys rock!!

November 26, 2020
Unprompted review
Rated 4 out of 5 stars

We received the go kart and it was…

We received the go kart and it was difficult to assemble, as there was no manual with the machine. It took 4-5 hours for 2 guys to assemble and some parts were missing. Other than that, it is very well built and the kids are really enjoying it.

November 23, 2020
Unprompted review
Rated 3 out of 5 stars

Unhappy

We are missing some bolts. After riding it for two days it burned oil and spraying out of the exhaust! Not to happy with that!

November 15, 2020
Unprompted review
Rated 3 out of 5 stars

Not responsible for shipping damage

The order was received within timeframe quoted. When the bike arrived it was lying on its side and had multiple scratches to the plastics, block and handle. The bike also does not start. When I reached out to the warranty department they are not willing to refund the cost of shipping because shipping is non-refundable. I the customer did not expect to receive a damaged non-functioning bike when I ordered or I certainly would not have paid nearly $1200 for it.

!!Update!! - Working with the warranty department, we came to a mutual agreement to resolve the shipping issue. Charging the battery was the fix to the issue. I have updated my rating to 3 stars.

November 15, 2020
Unprompted review
Rated 4 out of 5 stars

Vitacci 125cc

The website was easy to use and shipping was fast. We received a well package product but the product itself has issues. The entire electrical system is faulty. The machine will not start like supposed to and headlights do not work. Luckily my husband is savvy with wiring harnesses. Otherwise Tribal Motorsports provided a nice shopping experience.

November 14, 2020
Unprompted review
Rated 3 out of 5 stars

Product was delivered but slightly damaged

Product was delivered and transportation agency was very flexible, however 2 parts were damaged. I tried calling the number to speak with someone, but no answer so I left a voicemail. Still waiting on a response. The go kart was the product that was damaged.

November 11, 2020
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good. They called to let me know the color I wanted and ordered was unable for several months so they changed it to another color with my consent. I have not actually received the item yet.

November 11, 2020
Unprompted review
Rated 3 out of 5 stars

Missing parts

When assembling the ATV there were parts missing to put on the right rear tire. washer, dust cap washer, cotter pin and a slotted hex nut are missing. Looked to me that they rattled off during shipping. Also the right front brake hub cover (part number 39) was broken therefore not allowing the brake to function correctly

November 11, 2020
Unprompted review
Rated 5 out of 5 stars

The bike was delivered extremely well!

The bike was delivered extremely quickly and the delivery company were excellent. I paid for the bike to be put together and it was. The only problem was there was no instruction manual or stickers for the bike.

November 2, 2020
Unprompted review
Rated 2 out of 5 stars

Everything on the site is out of stock…

Everything on the site is out of stock except pre orders and it says receive as early as 1 week if you order in the next 5 hours. And so i paid for faster shipping because i wanted it for company witch was coming from out of town. Then come to find out it doesn't even arive for a month. Can't back out of purchase and order from dealer around here because i took out financing on it grrrrrr not cool

October 30, 2020
Unprompted review

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