Trinity Financial Reviews 872

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive attitude, making complex processes feel stress-free. People frequently highlight the exceptional customer service, noting the personalized and understanding approach they received. The service provided is often described as outstanding, with consumers appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, even for those with complicated situations or who are first-time buyers.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the professionalism,... See more

Response time

Reviewers consistently mention positive feedback about response times. Customers frequently highlight the... See more

User experience

Consumers consistently report a positive user experience, highlighting the clear explanations and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As FTB the whole house buying process is quite daunting, however the team at Trinity (Luisa + Daniel) made it as stress free as possible. Always happy to talk me through what was needed and why, and m... See more

Company replied

Rated 5 out of 5 stars

I’ve had the smoothest mortgage process all thanks to Joshua! From start to finish, he made everything feel so simple and stress-free. He was always clear, professional, and quick to answer any questi... See more

Company replied

Rated 5 out of 5 stars

I quite literally found Trinity Financial by doing a google search and it has by far been the smoothest mortgage advisory experience I've had till date. Tyler took the time to not only understand my c... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Situated on Upper Street in Islington, Trinity Financial provide financial advice tailored to your needs. You will benefit from our expert knowledge and professional service whether you are a first-time buyer, a professional buy-to-let investor looking to build a property portfolio, or seeking funds for a multi-million pound property. You can be assured that, with our wealth of experience, your mortgage application will be in safe hands.


Contact info

4.9

Excellent

TrustScore 5 out of 5

872 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Failed to call as agreed

Despite receiving numerous reminders, Trinity Financial failed to call me for our agreed appointment.

August 28, 2025
Unprompted review
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Reply from Trinity Financial

Hi there, i am sorry we did not call as agreed. On every appointment confirmation message we state the broker who will be calling and their phone number. We do everything possible to call back at the agreed time. If you are still free for a call please email enquiries@trinityfinancial.co.uk and we will ring you straight back. We also have a new CRM system and have had some teething problems with it. Kind regards, Aaron at Trinity

Rated 5 out of 5 stars

Highly recommend

We had an excellent experience with Trinity, particularly with Oliver. As first time buyers, he guided us through the process, the information needed at each stage, and how different options met our needs. We've ended up with a highly competitive rate after a really smooth experience.

August 22, 2025
Unprompted review
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Reply from Trinity Financial

Hi Alex, thank you very much for the five star and glowing review. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

Brilliant Service

Excellent service as usual from Trinity Financial. Luisa and Daniel have been fantastic and I would not hesitate in recommending to friends and family.

August 12, 2025
Unprompted review
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Reply from Trinity Financial

Hi James, thank you very much for the great review. We would really appreciate it if you would tell your friends/family about Trinity and Luisa. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

Oliver and Liam gave us an exceptional…

Oliver and Liam gave us an exceptional service from start to finish. They have made porting over our existing mortgage to a new property feel easy. They guided us through the process and got a plan in place to get the best interest rate in the long run. This is the second time using Trinity and I will be using them forever. Highly recommend them.

July 1, 2025
Unprompted review
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Reply from Trinity Financial

Hi Edie, thank you very much for the fantastic review! Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

First time mortgage

Honestly couldn't recommend this company enough. As a first time buyer I was completely clueless, but Luisa was fantastic and made the whole process very easy. Very happy with the service I have received.

July 29, 2025
Unprompted review
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Reply from Trinity Financial

Hi Andrew, thank you very much for the five-star review! We really appreciate your great feedback. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

Oliver at Trinity Financial was excellent

Oliver at Trinity Financial was extremely helpful and always replied promptly to our queries, he definitely helped speed up our process. Very pleased and would definitely use again.

July 18, 2025
Unprompted review
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Reply from Trinity Financial

Hi Clo, thank you for taking the time to leave Oliver and Trinity a five-star review! We are really pleased to hear you are happy with our service. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

We had such a fantastic experience with Sophie!

We had such a fantastic experience working with Sophie as our mortgage advisor. From start to finish, she was incredibly knowledgeable, responsive, and supportive. She took the time to explain every step of the process clearly and patiently, always making sure we felt informed and confident in our decisions.

Nothing ever felt too much trouble — She was always quick to respond to questions, offered great advice, and genuinely cared about getting the best outcome for us. Sophie's professionalism and attention to detail made what could have been a stressful process feel smooth and manageable.

We’re so grateful for her guidance and couldn’t recommend her highly enough. Thank you again for all your help — you’ve been amazing!

July 17, 2025
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Reply from Trinity Financial

Hi Leanne, thank you for taking the time to leave Sophie and Trinity a five-star review! We are really pleased to hear you are happy with our service. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

Very happy customer!

Very happy with this company and the service they provided.
Think I randomly found their details on Money Saving Expert, and I’m glad I got in touch with them.
Everything was explained well, the products offered were competitive, and the communication was efficient.
Simple and quick to find a new mortgage lender, would use again.
Thanks to Luisa and Daniel.

July 1, 2025
Unprompted review
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Reply from Trinity Financial

Hi O, thank you for taking the time to leave a five-star review! It is great to read that you are happy with our service. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

5 star service - Oliver / Liam

Oliver and Liam were incredibly easy to deal with - would highly recommend to anyone I know

Thanks again both

July 17, 2025
Unprompted review
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Reply from Trinity Financial

Hi Annabel, thank you for Oliver and Liam's five-star review! Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

Absolutely Brilliant

Jed Newton and Liam Lawson at Trinity were both absolutely incredible throughout a rather complex mortgage transaction.

I've relied on Jed to find the best mortgage possible for nearly 20 years now, and the service and expertise is completely peerless.

An enormous Thank You Jed and Liam.

July 16, 2025
Unprompted review
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Reply from Trinity Financial

Hi Stephen, thank you for taking the time to leave the five-star review! It is great that you have been working with our director Jed for so long and that he helped again. We like complex mortgage transactions! Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

Excellent service again from the team at Trinity

Excellent service again from Trinity Financial to get me a cheaper deal on my mortgage. My usual broker was on annual but the efficiency of the company was so good that there were members of the team ready to get the application done. Quality of service did not suffer and very pleased again with the customer service.

July 4, 2025
Unprompted review
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Reply from Trinity Financial

Hi David, thank you for the feedback and for taking the time to leave a five-star review. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

Bravo!

I don’t normally write reviews, but Trinity, and specifically our mortgage broker, David really deserves some praise. He was exceptional throughout - securing us an offer with a competitive rate and providing a premium, professional service. He patiently answered what must have felt like hundreds of our anxious questions, always promptly and clearly. Couldn’t recommend him highly enough.

June 20, 2025
Unprompted review
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Reply from Trinity Financial

Hi Ross, thank you for the great feedback about David and for taking the time to leave a five-star review. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

Straightforward remortgage process

We worked with Jed to secure a remortgage and were really impressed with the whole process. Everything went smoothly, and he kept us informed at every stage. It was a stress-free experience from start to finish. We look forward to working with him again on our next project!

July 7, 2025
Unprompted review
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Reply from Trinity Financial

Hi Tiffany, thank you very much for the five-star review and Jed's great feedback. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

Tyler’s fantastic service

Tyler Rushbrook has been instrumental in securing the most competitive rate when we bought our property, and the two times we’ve remortgaged over the years! Tyler is proactive in findings deals that meet our circumstances, is always open and transparent, and works very hard to ensure the process is as smooth as possible. I can’t thank him enough for his excellent service over the years making the process as stress free as possible.

July 2, 2025
Unprompted review
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Reply from Trinity Financial

Hi Mar, thank you very much for the great feedback about Tyler. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

Great service

Great service. Continuous communication and updating.

Flexible to check for rates again and again and again and again.

This is what ensured we got best rates.

July 1, 2025
Unprompted review
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Reply from Trinity Financial

Hi there, thank you very much for the five star review. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

Very professional and informed

Very professional and informed, updated at every step with constant updates, most important for me was that I can reach to speak to someone one on the phone rather then have to email and wait for a reply
Highly recommended.

June 16, 2025
Unprompted review
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Reply from Trinity Financial

Hi there, thank you very much for our five star review. We are really pleased you were happy with our service. Best wishes, Aaron at Trinity Financial

Rated 5 out of 5 stars

Very positive experience

Very positive experience with Trinity Financial and in particular David S. It is clear David is knowledgeable and experienced as a Mortgage broker. I felt that he cared are lot about the quality of service he provided and helping us to achieve the best outcome possible.

He is very responsive and provides practical, honest advice whilst being understanding of your own circumstances - which helps to ensure you are well informed and know what options you may have for your specific circumstances.

Very grateful for his help and support.

May 16, 2025
Unprompted review
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Reply from Trinity Financial

Hi Lawrence, thank you very much for the lovely words about David and the service he provided you. Kind regards, Aaron at Trinity Financial

Rated 5 out of 5 stars

5 Stars

5 Stars – Outstanding Mortgage Broker!

I had an excellent experience working with Trinity Financial (especially Jatin) on securing my mortgage. From start to finish, they were incredibly supportive, knowledgeable, and always available to answer my questions. Their advice was not only accurate but also tailored perfectly to my financial situation and long-term goals.

What truly stood out was their responsiveness and attention to detail, every step was explained clearly, and they made the whole process feel smooth and stress-free.
Highly recommended for anyone looking for expert guidance and outstanding service in getting a mortgage! I will use them when it is time to remortgage !👍

Let me know if you’d like to include specific details like the broker’s name, the type of mortgage, or a particular challenge they helped you with.

May 9, 2025
Unprompted review
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Reply from Trinity Financial

Hi BN, thank you very much for the five star review and the great feedback on Jatin. We look forward to speaking again four to six months before your mortgage rate expires. Best wishes, Aaron at Trinity Financial

Rated 5 out of 5 stars

David Sanders - Mortgage Consultant

Ever since I was introduced to Trinity Financial by Money Saving Expert Martin Lewis, I haven’t once looked back. I am currently working on my 2nd mortgage with ace Mortgage Consultant David Sanders. David is everything you could possibly want from a mortgage guy. Supremely knowledgeable, efficient and no jargon, but best of all he always magics up a stunning deal!! It’s so wonderful to be able to entrust something as important as a mortgage to someone you have 100% faith in. David takes the pain out of it all and just makes the whole process smooth and effortless. And I cannot thank him enough for submitting my mortgage application on a bank holiday weekend!!! If you’re looking for a pro Mortgage Consultant, they don’t come any better than David Sanders at Trinity.

May 25, 2025
Unprompted review
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Reply from Trinity Financial

Hi AB, Thank you very much for our five-star review and David's fantastic feedback! We really appreciate it. Kind regards, Trinity Financial

Rated 5 out of 5 stars

Very pleased

David’s been great over the last four years. Always has time and sorts my applications in a timely manner. Look no further, this is a great place.

May 23, 2025
Unprompted review
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Reply from Trinity Financial

Hi MCB, Thank you very much for our five-star review. We are really pleased to hear how happy you are with David. Best wishes, Aaron at Trinity Financial

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