Trinity Financial Reviews 872

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive attitude, making complex processes feel stress-free. People frequently highlight the exceptional customer service, noting the personalized and understanding approach they received. The service provided is often described as outstanding, with consumers appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, even for those with complicated situations or who are first-time buyers.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the professionalism,... See more

Response time

Reviewers consistently mention positive feedback about response times. Customers frequently highlight the... See more

User experience

Consumers consistently report a positive user experience, highlighting the clear explanations and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As FTB the whole house buying process is quite daunting, however the team at Trinity (Luisa + Daniel) made it as stress free as possible. Always happy to talk me through what was needed and why, and m... See more

Company replied

Rated 5 out of 5 stars

I’ve had the smoothest mortgage process all thanks to Joshua! From start to finish, he made everything feel so simple and stress-free. He was always clear, professional, and quick to answer any questi... See more

Company replied

Rated 5 out of 5 stars

I quite literally found Trinity Financial by doing a google search and it has by far been the smoothest mortgage advisory experience I've had till date. Tyler took the time to not only understand my c... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Situated on Upper Street in Islington, Trinity Financial provide financial advice tailored to your needs. You will benefit from our expert knowledge and professional service whether you are a first-time buyer, a professional buy-to-let investor looking to build a property portfolio, or seeking funds for a multi-million pound property. You can be assured that, with our wealth of experience, your mortgage application will be in safe hands.


Contact info

4.9

Excellent

TrustScore 5 out of 5

872 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Luisa has worked tirelessly throughout…

Luisa has worked tirelessly throughout the whole mortgage process and is a real credit to the business. Her work ethic has been excellent replying to our emails late into the evening and over weekends. Would thoroughly recommend her to other people and should we ever need her assistance in the future she will be our first port of call. Well done & thank you !

July 23, 2024
Unprompted review
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Reply from Trinity Financial

Hi John, thank you very much for Luisa's fantastic review! She was really pleased with your feedback and was very happy to help. Best wishes, Trinity Financial

Rated 5 out of 5 stars

Responsive and professional

I have sought advice and assistance from Trinity Financial during two mortgage applications, most recently from Luisa, and have been extremely happy with my experience. They are highly professional, responsive and have taken care to help me understand points I'm uncertain about, I'll certainly be using them in the future.

July 17, 2024
Unprompted review
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Reply from Trinity Financial

Hi Christopher, thank you very much for Luisa's great five-star review. She was very happy to help and really appreciates your feedback. Best wishes, Trinity Financial

Rated 5 out of 5 stars

David has been amazing!

David has been amazing throughout. We went with him via a friends recommendation and are so happy we did. He has been prompt and answered all our questions (there have been many as first time buyers!) with so much detail. Will be recommending to all our friends who are looking to buy!

July 11, 2024
Unprompted review
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Reply from Trinity Financial

Hi Georgie, thank you for David's glowing review and for using our services. Best wishes, Trinity Financial

Rated 5 out of 5 stars

Great service!

Luisa was very helpful. Would use again.

July 10, 2024
Unprompted review
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Reply from Trinity Financial

Hi Simon, thank you for the five-star review! Best wishes, Trinity Financial

Rated 5 out of 5 stars

Extremely pleased with the advice and…

Extremely pleased with the advice and service that I received from Trinity. Switching to them I was able to benefit from a better rate and product verse what I had been offered by a leading competitor. David & Daniel were a dream to work with and guided me across the process at every step. Can’t wait to use them both again for my next project.

May 9, 2024
Unprompted review
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Reply from Trinity Financial

Hi Angie, thank you for David and Daniel's fantastic feedback. They are looking forward to working with you again. Best wishes, Trinity Financial

Rated 5 out of 5 stars

Conor has been remarkable

Conor has been remarkable with providing us with the best insurance offers but not just that, by also rationally explaining the benefits / risks and ensuring we are fully aware of what we are agreeing.

Can’t recommend Conor enough!

Brilliant service so far!

July 4, 2024
Unprompted review
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Reply from Trinity Financial

Hi Kyri, thank you for taking the time to give Conor a five-star review. He is very passionate about making sure our clients are financially protected. Best wishes, Trinity Financial

Rated 5 out of 5 stars

Incredible

Jatin’s team has been incredibly swift and professional in helping us secure decent mortgage and insurance deals for our first home in Apr 2023!

July 8, 2023
Unprompted review
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Reply from Trinity Financial

Hi MM, thank you very much for taking the time to leave Jatin and his team a five-star review! We are really grateful for the feedback. Best wishes, Trinity Financial

Rated 5 out of 5 stars

Great service

Great service! James was able to find us better deals than other mortgage advisors we spoke with. Highly recommend.

June 20, 2024
Unprompted review
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Reply from Trinity Financial

Hi Alaa, Thank you for James's great review. We are glad you got a good mortgage deal and look forward to working with you again. Best wishes, Trinity Financial

Rated 5 out of 5 stars

Great experience

Great experience. Luisa and Daniel were very helpful and thorough in finding me a good fixed rate deal for my remortgage.
Would definitely recommend!

June 13, 2024
Unprompted review
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Reply from Trinity Financial

Hi Carmel, thank you for Luisa and Daniel's five-star review! Best wishes, Trinity Financial

Rated 5 out of 5 stars

Great service from Trinity Financial

Great service from Trinity Financial. Luisa Ciccarelli was very thorough in assessment of affordability and preparation for mortgage application that helped secure the mortgage efficiently.

June 7, 2024
Unprompted review
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Reply from Trinity Financial

Hi Sanjeev, thank you for the great feedback and Luisa's five-star review! Best wishes, Trinity Financial

Rated 5 out of 5 stars

Highly recommend, great experience

As first time buyers, David has guided us through the whole process. He is friendly, approachable and always responsive to emails and phone calls. He has been very patient with answering all our questions. Daniel has also been great at chasing up our application and keeping us informed. Highly recommend David and Trinity Financial.

June 5, 2024
Unprompted review
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Reply from Trinity Financial

Hi Olivia, thank you for Oliver and Daniel's five-star review! We hope you are very happy in your new home. Best wishes, Trinity Financial

Rated 5 out of 5 stars

First time buyer

Huge thank you to Oliver Barker and his team for helping me get my first mortgage as a first time buyer.

I had no idea what the process was Oliver was very thorough with me with explaining the mortgage process and with some of the the complications that I had faced which I was very grateful for as a first time buyer.

Oliver and his team were always available when I needed them and didn't hesitate to dedicate more time to me when I wanted to ask questions.

Superb service and highly recommend! Thank you again.

May 29, 2024
Unprompted review
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Reply from Trinity Financial

Hi Mahvish, thank you very much for taking the time to leave Oliver such a great review. We really appreciate it. Best wishes, Trinity Financial

Rated 5 out of 5 stars

Full support through a complicated process

Anthony Emmerson helped us get our first mortgage. As first time buyers, we had no idea what to do and Anthony led us all the way through the process which had more complications than we could imagine, including trying to explain our non-standard compensation arrangement to high street banks, dealing with an undervaluation of the property and handling delayed search indemnity. Anthony's advice was invaluable! He was always available when we needed him and didn't hesitate to dedicate more time to us when we wanted to speak. Also, Trinity's online portal is very neat and easy to use which helped us organise a large number of documents. Superb service and highly recommend!

May 28, 2024
Unprompted review
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Reply from Trinity Financial

Hi Katrina, thank you for the great feedback about Anthony and our services. We hope you are very happy in your new home! Best wishes, Trinity Financial

Rated 5 out of 5 stars

Mortgage

I recently got a mortgage using Trinity as my broker and was very happy with the results. James provided helpful and considerate advice, and most importantly enabled me to get a mortgage which was just not possible going direct to a bank. Correll was great in assisting with the paperwork and making sure all our paperwork was in order.

All in all a very pleasant experience, especially as I found them using Money Saving Expert which meant that Trininty broker fee was waived :)

May 10, 2024
Unprompted review
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Reply from Trinity Financial

Hi Adam, thank you for the great five-star review. Best wishes, Trinity Financial

Rated 5 out of 5 stars

Always provide excellent service

I have been using Trinity Financial for more than 10 years and they have always been excellent. I recently refinanced my residential home and rental property and both deals went through without a hitch. I always recommend them when asked for a broker recommendation.

April 30, 2024
Unprompted review
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Reply from Trinity Financial

Hi Dave, thank you for the great review and for using our services over the last 10+ years. Best wishes, Trinity Financial

Rated 5 out of 5 stars

I've been working with Tyler Rushbrook…

I've been working with Tyler Rushbrook from Trinity for years now and every time I come back for a new mortgage deal he goes above and beyond to find the very best rates on the very best terms in the market. He's quick to respond to queries and very helpful in discussing my options. I trust him immensely and wouldn't hesitate to recommend to friends & family.

May 1, 2024
Unprompted review
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Reply from Trinity Financial

Hi Dan, thank you very much for Tyler's five star review and your kind words! Best wishes, Trinity Financial

Rated 5 out of 5 stars

5*s from me without a doubt

Lovely, friendly, approachable people. I was utterly clueless when I was steered towards Trinity but I was made to feel valued and that there was no such thing as a 'stupid' question (I'm sure there are though). They explained everything minus the jargon and it always felt like they were putting my wishes first. Thank you for making this a pain free process and genuinely saving my skin!
Would recommend to my nearest and dearest everyday.
Thank you

April 30, 2024
Unprompted review
Trinity Financial logo

Reply from Trinity Financial

Hi Suzy, thank you very much for your five star review. We were more than happy to help. Best wishes, Trinity Financial

Rated 5 out of 5 stars

Great service as always

Great service as always.
I've been using Trinity Financial to help getting two mortgage deals to date and I have never looked elsewhere since. The process has been smooth, and I was kept informed on the steps from start to finish, together with legal team. I definitely would recommend Trinity!

April 18, 2024
Unprompted review
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Reply from Trinity Financial

Hi Semhar, thank you! We really appreciate your five star review and great feedback. Best wishes, Trinity Financial

Rated 5 out of 5 stars

Highly Recommended.

Great service. They promptly answered any queries, and tackled any issues with encouragement and optimism, making my remortgage that much easier to complete.

I would definitely recommend Trinity Financial.

April 15, 2024
Unprompted review
Trinity Financial logo

Reply from Trinity Financial

Hi Mr Brown, thank you for the great review! Best wishes, Trinity Financial

Rated 5 out of 5 stars

We've used Oliver Barker for mortgage…

We've used Oliver Barker for mortgage to arrange mortgages on a couple of occasions and have found him to be very helpful, knowledgeable and professional.

April 10, 2024
Unprompted review
Trinity Financial logo

Reply from Trinity Financial

Hi there, thank you very much for Oliver's glowing review! Kind regards, Trinity Financial

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