Tropical Smoothie Café Reviews 

147
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the friendly and helpful staff, often praising their efficiency and kindness. People frequently highlight the delicious and healthy food and smoothies, noting fresh and quick preparation, alongside well-managed operations and good service. However, some customers noted issues with staff behavior, reporting instances of rudeness or unhelpfulness. Others received incorrect orders or products that did not meet expectations, like wrong ingredients or poor quality. A few also felt service could be slow, with long wait times or staff prioritizing online orders. Concerns were also raised regarding hygiene standards and management practices.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, with many praising employees for being kind,... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction with... See more

Service

Customers had ambiguous experiences with service, with many praising the amazing, efficient, and kind... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers praising staff for being kind... See more

Location

Consumers find location experiences to be ambiguous, with some praising specific branches like those in... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Went into Tropical Smoothie in the morning. Only person in there. Girl was not feeling it today. Why doesn’t any of the people that work there never ask for your phone number so they can promote the... See more

Rated 1 out of 5 stars

had a really disappointing experience working here. I was fired today for taking a break, which says a lot about how employees are treated. There was no understanding, no real conversation—just immedi... See more

Rated 1 out of 5 stars

Ordered at the wrong address by accident. (Location - An hour away.) 29455 N Cave Creek Road, Suite 124 AZ. I noticed immediately after placing my online order. I called all many times that evening an... See more

Rated 1 out of 5 stars

After they got my order wrong when i specifically asked for my quesadilla with just chicken and cheese multiple times she handed it to me with everything on it. I ask to get it fixed how i wanted she... See more


Company details

  1. Restaurant
  2. Sandwich Shop
  3. Take Away Service

Information provided by various external sources

Tropical Smoothie Cafe, sometimes referred to as Tropical Smoothie, or TSC, is a restaurant franchise in the United States.


Contact info

2.9

Average

TrustScore 3 out of 5

147 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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2.9

All reviews

(147)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love living so close to the Malvern…

I love living so close to the Malvern Tropical Smoothie Cafe! I wake up and look forward to my fresh morning smoothie. My favorites are the Detox Island Green and Mocha Madness. These Smoothies are great for breakfast, lunch, and dinner. Treat yourself to a Tropical Smoothie today!

September 20, 2022
Unprompted review
Rated 4 out of 5 stars

I really like this as a go to for…

I really like this as a go to for something a little different and fairly healthy. It is a little costly but I feel that it’s comparable to normal takeout. It’s very good food also. My only issue with the specific spot I visited in person is that it seemed run down. If I had just been driving by, I would not want to stop there. Also I could barely hear them when going through the drive through. The food was delicious and the smoothies were out of this world

June 6, 2021
Unprompted review
Rated 1 out of 5 stars

Forced Marketing

They have magically put me into their email promotion database. I have never been to one of their cafe's, or even live in the USA. The unsubscribe link in their emails does not work (it's just link coloured text, no actual hyperlink), and their contact customer service link also does not work - it gives an 'invalid authorization key' error...I assume because I am outside USA borders (?).

September 21, 2020
Unprompted review
Rated 5 out of 5 stars

Tropical Smoothie Cafes are my go-to…

Tropical Smoothie Cafes are my go-to fast food for over five years. It's always clean, the food is always fresh, the app is easy to use so my food is ready when I arrive without waiting in line. I've lost weight eating healthy instead of fried foods and the smoothies are awesome! We really appreciate them staying open during the COVID19 panedemic - it's the only place we are confident we are safe - everyone wears gloves, masks and the place is squeaky clean.

May 28, 2020
Unprompted review
Show reviews in all languages. (147 reviews)

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