Truhair Reviews 95

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I decided to visit Truhair after being recommended them by a friend, I was using another company for at least 2 year prior to this visit, I wish I had come to Truhair sooner ! They are so professiona... See more

Company replied

Rated 5 out of 5 stars

After a terrible experience with someone else taking my deposit and then messing me around, I requested a refund and I decided to give TruHair a call and wow!!!!! They were so helpful and polite.... See more

Company replied

Rated 5 out of 5 stars

Friendly and Professional I spoke with Liam in regards to booking a consultation. He was very professional and knowledgable about different styles, treatments and hair types. He also re assured... See more

Company replied

Rated 5 out of 5 stars

Absolutely unbelievably great system again! The quality is unmatched and systems look and feel incredible. Kat was amazing from start to finish, Very friendly and highly skilled at her job. Made t... See more

Company replied

Company details

  1. Hair Replacement Service

Written by the company

Fastest growing Mens Hair Systems company in the UK. Providing a wide range of hair systems and a fitting and maintenance service for all clients


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Stay clear of this company stay really warning do not go here

Stay clear of this company stay really clear from this company this is a warning I doubt with this company and although interested in is the money not the person they were hungry for my money and sold me something which they knew that it wasn’t fit for purpose and other corporations believed me because of all the evidence and I had a full refund, but they willing not to give me anything they fought with me it was disgusting and shameful I urge you not to go to this place do not go do not book up but it’s your choice because they’re not experts as what you think your hairpiece only lasts six weeks just remember that six weeks every six weeks you have to replace it and these other stuff which you need to keep in mind, but my advice go to a professional these are not professionals !!!!!!!!!!!! Stay well claire

April 26, 2025
Unprompted review
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Reply from Truhair

Hi Sukbinder,
Please refrain from posting further comments of this nature, as your complaint has already been thoroughly investigated and closed.
To clarify, the style you selected was a ‘man-bun’. The image you have shared does not accurately represent how this style is intended to be worn and may therefore give a misleading impression. Furthermore, we note that you do not currently have the system in your possession.
We do not wish to prolong this matter, given that we have not received any communication from you in over six months.
Your perfectly functional and suitable hair system—purchased and fitted in person—remains safely here, ready for you to collect at your convenience.
Regards,
Tru Hair - Managerial Department

Rated 5 out of 5 stars

I decided to visit Truhair after being…

I decided to visit Truhair after being recommended them by a friend, I was using another company for at least 2 year prior to this visit, I wish I had come to Truhair sooner ! They are so professional but have such a relaxed atmosphere, Tom does my hair and I always leave feeling so satisfied and confident! I wouldn’t go anywhere else now.
All the staff are lovely and so helpful, Give Truhair a go ! You won’t be disappointed.

August 1, 2025
Unprompted review
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Reply from Truhair

Thank you for your lovely review!

Rated 5 out of 5 stars

Will go far

My first maintenance with Jaydon, he gives his 100% all into his work and gives a great service. He is truly a excellent worker. Will definitely be asking for him again.

August 28, 2025
Unprompted review
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Reply from Truhair

Thank you so much for the kind words! 🙌
We’re thrilled to hear you had a great experience and loved the results.

Rated 5 out of 5 stars

Jaydon

Had my first maintenance with Jaydon today. Was great very friendly and really paid attention to detail.
I will be back soon

July 8, 2025
Unprompted review
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Reply from Truhair

Thank you so much for your kind words!

Rated 5 out of 5 stars

5-Star Brilliance!!! Amazing 🤩

After a terrible experience with someone else taking my deposit and then messing me around, I requested a refund and I decided to give TruHair a call and wow!!!!! They were so helpful and polite. although they are extremely busy, the owner Tom stayed over on a Friday evening to fit me in! This place is very discreet for privacy however is very comfortable, clean, friendly.

I could not recommend these guys enough! My confidence levels going out in public with out a hat on now has gone from 0 to 100 real quick!

Thanks again and I will see you all again soon 👌👍

June 20, 2025
Unprompted review
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Reply from Truhair

Thank you so much for your kind words and for giving us a chance after your previous experience.

We're genuinely grateful you trusted us, and we're so happy to hear that you felt supported, comfortable, and confident with the result.

It means the world to know we could help make a difference. We’re always here whenever you need us again.

Rated 5 out of 5 stars

I've been going to them for years now…

I've been going to them for years now and couldn't be more happy with the results. Trent an Jay look after me now... two great guys who do a brilliant job.

Can't recommend them enough if you're having trouble with your hairline

June 11, 2025
Unprompted review
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Reply from Truhair

Thank you so much for the kind words! 🙌
We’re thrilled to hear you had a great experience and loved the results.

Rated 5 out of 5 stars

My Emile…

What can I say? Simply the best in the business, great eye for style… funny, great sense of humour as well, makes you feel welcome. I would say if you ever need a good stylist, make sure you say Emile… won’t be disappointed…

May 3, 2025
Unprompted review
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Reply from Truhair

Now that’s a review! 🙌 Style, humour, and good vibes all in one seat — just how we like it. Thanks for the shoutout and the love! 💇‍♂️🔥









Rated 5 out of 5 stars

A massive thank you to Tru Hair

A massive thank you to Tru Hair. Thank you Linda Healy and the team. I Visited this salon after being diagnosed with Breast Cancer and following Chemotherapy treatment. The thought of my hair falling out was so upsetting, but once I had my consultation it take all the panic away as I now have 2 lovely wigs.
I would highly recommend Truhair to anyone going through the same. It's friendy and you are treated with dignity and it's all about you.

March 28, 2025
Unprompted review
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Reply from Truhair

Thank you so much for sharing your experience with us.
We’re truly honored to have been part of your journey and so happy to hear that our team helped ease your worries during such a difficult time 💛
We strive to offer not only great service but also the kindness and dignity everyone deserves.
Your recommendation means the world to us — wishing you all the best!

Rated 5 out of 5 stars

The team at truhair are great

The team at truhair are great and really want to help you with your problem and make you feel good ..I'm a builder so always hot as my work is physical and my hair is fine 🙂 5☆ from me

February 22, 2025
Unprompted review
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Reply from Truhair

Thank you for your wonderful feedback! 😊

Rated 5 out of 5 stars

This is my first time getting my fitted…

This is my first time getting my fitted by kat to be honest I was nervous this morning but kat is so professional made me feel welcome done an amazing job I absolutely love it

I'd definitely recommend anyone to come to tru hair

February 27, 2025
Unprompted review
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Reply from Truhair

Thankyou for choosing us!

Rated 5 out of 5 stars

Absolutely unbelievably great system…

Absolutely unbelievably great system again! The quality is unmatched and systems look and feel incredible.

Kat was amazing from start to finish, Very friendly and highly skilled at her job. Made to feel at ease throughout and was very informative also. Would recommend to anyone and will continue to travel for an amazing look.

October 15, 2024
Unprompted review
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Reply from Truhair

Thank you for your fantastic feedback! We're thrilled to hear you had such a positive experience and are pleased with the quality of our systems.

It's wonderful that our team made you feel comfortable and informed throughout the process. We appreciate your recommendation.

Rated 5 out of 5 stars

Impressed with customer service

Trent is an excellent professional. Customer service is always top notch. I am very happy and satisfied with the end result. Trent always go above and beyond to make sure expectations are met. All the staff members are very kind and always friendly.

September 24, 2024
Unprompted review
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Reply from Truhair

Thank you for your kind words 💖

Rated 5 out of 5 stars

Hair system

Had system for over 2 years now and always been spot on, any problems and there sorted asap, Trent has been doing my system for over a year now and it’s always great. 5 stars.

October 3, 2024
Unprompted review
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Reply from Truhair

Thank you for your wonderful feedback! We’re thrilled to hear that you’ve had such a positive experience

Rated 1 out of 5 stars

Don't believe their satisfaction guarantee

I placed an order with Truhair. When I received product I was not happy with the size or packaging and contacted the company to get information on how to return for a refund. They have not responded. Don't believe their 100% satisfaction claims.

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

New hair style

Kat, done a new style for me today absolutely outstanding world class,tru hair are NO1
Can’t wait for the next one ❤️❤️

August 8, 2024
Unprompted review
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Reply from Truhair

We are glad you love it, Thankyou so much!

Rated 5 out of 5 stars

Spot on!

I can’t fault any part of my experience with Tru Hair, from the first call to the day of fitting, everything was fantastic. Kat did an amazing job, the fitting and style is so natural and exactly as expected -a ‘tru’ expert! Thank you so much Kat and the Tru Hair team, you are the best!

July 20, 2024
Unprompted review
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Reply from Truhair

Thank you for your amazing feedback! We're thrilled that you had a fantastic experience, and we're glad you love your new look.

Rated 5 out of 5 stars

Tru hair kat

Kat
Is amazing
Very welcoming
My first time at try hair
I couldn’t be more happy with my new look 😃😃
Thank you so much

July 18, 2024
Unprompted review
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Reply from Truhair

Thanks for the kind words! We’re thrilled Kat made your first visit a great one, and we’re glad you love your new look! 😃

Rated 5 out of 5 stars

You won’t be disappointed!

Amazing experience! Kat put my nerves at ease straight away and talked me through everything. So glad I chose to have it done with TruHair. Only regret is I didn’t come sooner to have it done.

May 11, 2024
Unprompted review
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Reply from Truhair

We’re thrilled you chose TruHair! It’s great to hear you felt at ease and love the result. Thankyou!!

Rated 5 out of 5 stars

Exceptional service

Always an excellent experience with Kat . The cut provided is exactly what I want and she always checks that I’m happy throughout the appointment . A huge asset to Tru hair .

April 16, 2024
Unprompted review
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Reply from Truhair

Thank you for your feedback! We’re delighted to hear you consistently have an excellent experience and feel satisfied with the results!

Rated 5 out of 5 stars

Kat was absolutely amazing

Kat was absolutely amazing. She made me feel relaxed and at ease and explained everything in great deal. Thank you so much for giving me back my confidence. Your fabulous ❤️

April 16, 2024
Unprompted review
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Reply from Truhair

Thank you for your lovely words! We’re so glad you had a fabulous experience! ❤️

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