I decided to visit Truhair after being recommended them by a friend, I was using another company for at least 2 year prior to this visit, I wish I had come to Truhair sooner ! They are so professiona... See more
Company replied
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See what reviewers are saying
After a terrible experience with someone else taking my deposit and then messing me around, I requested a refund and I decided to give TruHair a call and wow!!!!! They were so helpful and polite.... See more
Company replied
Friendly and Professional I spoke with Liam in regards to booking a consultation. He was very professional and knowledgable about different styles, treatments and hair types. He also re assured... See more
Company replied
Absolutely unbelievably great system again! The quality is unmatched and systems look and feel incredible. Kat was amazing from start to finish, Very friendly and highly skilled at her job. Made t... See more
Company replied
Company details
Written by the company
Fastest growing Mens Hair Systems company in the UK. Providing a wide range of hair systems and a fitting and maintenance service for all clients
Contact info
Unit 4, Fordhouses Ind Est, Steel Dr,, WV10 9XA, Wolverhampton, United Kingdom
- 07469955625
- admin@truhair.co.uk
- truhair.co.uk
4.5
Excellent
95 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rob is a genius!!
Rob is a genius!!! Thank you so much for looking after me and putting me at ease. I’ve not stopped smiling at my new hair! Thank you Tru Hair
August 12, 2023
Unprompted review
Reply from Truhair
Thank you for your kind words! We're delighted to hear that we've been able to meet your expectations and make you happy. Ensuring our clients' satisfaction is our ultimate goal, and we're grateful for the opportunity to have been of service to you.
If there's anything else we can do to continue supporting you or if you have any feedback for us, please don't hesitate to let us know. We're here to help in any way we can.
Thanks again for choosing us, and we look forward to serving you in the future!
Excellent Company & Service
Excellent service.
Customer service was fantastic from the start, helping me choose the right hair replacement system and then arranging a fitting at a time to suit.
Rob did my hair and I can't praise him enough, he is an asset to the company.
I was unsure whether to go through with my hair replacement system after not such a great experience the first time around and I'm so glad I did now and with Tru Hair.
Rob put me at ease straight away and took his time in ensuring I had my hair the way I wanted it and answering any queries I had along the way.
I would like to Thank the team and Rob personally for making me feel comfortable in the process and the end result which has given me a big confidence boost.
Many Thanks
May 25, 2023
Unprompted review
Reply from Truhair
Thank you for your kind words! We're delighted to hear that we've been able to meet your expectations and make you happy. Ensuring our clients' satisfaction is our ultimate goal, and we're grateful for the opportunity to have been of service to you.
If there's anything else we can do to continue supporting you or if you have any feedback for us, please don't hesitate to let us know. We're here to help in any way we can.
Thanks again for choosing us, and we look forward to serving you in the future!
Maintenance today with Rob
Maintenance today with Rob, top service as always and hair looks spot on, see you in 3 weeks!
July 6, 2023
Unprompted review
Reply from Truhair
Thank you for your kind words! We're delighted to hear that we've been able to meet your expectations and make you happy. Ensuring our clients' satisfaction is our ultimate goal, and we're grateful for the opportunity to have been of service to you.
If there's anything else we can do to continue supporting you or if you have any feedback for us, please don't hesitate to let us know. We're here to help in any way we can.
Thanks again for choosing us, and we look forward to serving you in the future!
Great people great service happy to be…
Great people great service happy to be a customer, thanks to the team. 5 stars
July 4, 2023
Unprompted review
Reply from Truhair
Thank you for your kind words! We're delighted to hear that we've been able to meet your expectations and make you happy. Ensuring our clients' satisfaction is our ultimate goal, and we're grateful for the opportunity to have been of service to you.
If there's anything else we can do to continue supporting you or if you have any feedback for us, please don't hesitate to let us know. We're here to help in any way we can.
Thanks again for choosing us, and we look forward to serving you in the future!
Friendly professional team,
Friendly professional team,
Welcoming and excellent results
June 12, 2023
Unprompted review
Reply from Truhair
Thank you for your kind words! We're delighted to hear that we've been able to meet your expectations and make you happy. Ensuring our clients' satisfaction is our ultimate goal, and we're grateful for the opportunity to have been of service to you.
If there's anything else we can do to continue supporting you or if you have any feedback for us, please don't hesitate to let us know. We're here to help in any way we can.
Thanks again for choosing us, and we look forward to serving you in the future!
Had my system fitted today with Rob.5…
Had my system fitted today with Rob.5 star service from start to finish.Can’t wait to go out and start enjoying my new hair. Thanks 😊 once again.
June 10, 2023
Unprompted review
Reply from Truhair
Thank you for your kind words! We're delighted to hear that we've been able to meet your expectations and make you happy. Ensuring our clients' satisfaction is our ultimate goal, and we're grateful for the opportunity to have been of service to you.
If there's anything else we can do to continue supporting you or if you have any feedback for us, please don't hesitate to let us know. We're here to help in any way we can.
Thanks again for choosing us, and we look forward to serving you in the future!
Just do it!!
Had a fitting with rob at tru hair. Absolutely brilliant highly recommended. Really good attention to detail and very welcoming. Back again in 4 weeks!!
June 6, 2023
Unprompted review
Reply from Truhair
Thank you for your kind words! We're delighted to hear that we've been able to meet your expectations and make you happy. Ensuring our clients' satisfaction is our ultimate goal, and we're grateful for the opportunity to have been of service to you.
If there's anything else we can do to continue supporting you or if you have any feedback for us, please don't hesitate to let us know. We're here to help in any way we can.
Thanks again for choosing us, and we look forward to serving you in the future!
Today was my first booking with Rob &…
Today was my first booking with Rob & tru hair after changing from a different company. The whole team were very welcoming , I was a little nervous due to changing and not sure what to expect with a new system from someone else being fitted but Rob done a fantastic job, I’m very happy with it. They have different methods to others which I’m looking forward to seeing how things go with those over the next few weeks.
So far so good , I’d highly recommend anyone looking for a hair system to contact tru hair, their knowledge is massive, very helpful and are there to answer all your questions. Great people. Thanks again.
May 26, 2023
Unprompted review
Reply from Truhair
Thank you for your kind words! We're delighted to hear that we've been able to meet your expectations and make you happy. Ensuring our clients' satisfaction is our ultimate goal, and we're grateful for the opportunity to have been of service to you.
If there's anything else we can do to continue supporting you or if you have any feedback for us, please don't hesitate to let us know. We're here to help in any way we can.
Thanks again for choosing us, and we look forward to serving you in the future!
Low quality hair system at a costly price
Can't recommend unfortunately. After trying a few well known companies like Lordhair and lavivid I thought I'd give a UK company a go as it would arrive quicker but oh boy what a mistake. Firstly the hair system itself arrived very poorly packed, it comes in a jiffy bag so it's not in fish net or box or any sort of packaging to keep the system in good condition. It's the system on its own in a jiffy bag. That was the first negative point and ok I can deal with that but the system itself is of low quality. It's shedding like crazy and I've only had it less than a week. Also the cost is just ridiculous compared to other companies. Like double the price. Was refused the option to return too as I had it custom made yet website says can return for 50% refund on custom made systems so yes I won't be using these again and can't recommend unfortunately
May 18, 2023
Reply from Truhair
Hi Stevo, after having gone through our customer list we cannot identify selling you any of our products. Although we really value feedback from all of our customers theres a few strange points about your comments unfortunately, firstly you mentioned the cost, we can proudly say we have the best value products in the UK and all of our customers know this, furthermore if it was "ridiculously overpiced" as you say then why would you make the purchase? Regards to shedding, this is common in a number of competitor products but again our products are known for not having this issue. Nevertheless if you felt the product had a flaw we cannot locate you ever getting in touch with us about it. FInally our website is clearly labelled to say customised systems are non refundable with multiple tool tips and labels to highlight this (we know this as we built it into our site when we lanuched). FInally we would like to highlight that we take our work seriously and this shows in our product quality and workmanship, this can be vetted by the numerous high rated reviews and testimonials online.
If you still feel the need to contact us we would be happy to talk however It seems this review is from a disgruntled ex staff member who is aiming to damage the great reputation of our business. Meanwhile we will continue to plough on and deliver great quality systems for our clients and offer the best fitting experiences too.
Had my hair maintence today with Rob
Had my hair maintence today with Rob. Highly recommended, great service
May 20, 2023
Unprompted review
Reply from Truhair
Thank you for your kind words! We're delighted to hear that we've been able to meet your expectations and make you happy. Ensuring our clients' satisfaction is our ultimate goal, and we're grateful for the opportunity to have been of service to you.
If there's anything else we can do to continue supporting you or if you have any feedback for us, please don't hesitate to let us know. We're here to help in any way we can.
Thanks again for choosing us, and we look forward to serving you in the future!
Great experience thank you rib for…
Great experience thank you rob for everything! Hair looks amazing!
May 20, 2023
Unprompted review
Reply from Truhair
Thank you for your kind words! We're delighted to hear that we've been able to meet your expectations and make you happy. Ensuring our clients' satisfaction is our ultimate goal, and we're grateful for the opportunity to have been of service to you.
If there's anything else we can do to continue supporting you or if you have any feedback for us, please don't hesitate to let us know. We're here to help in any way we can.
Thanks again for choosing us, and we look forward to serving you in the future!
Rob was fantastic
Rob was fantastic , very professional . Recommended anytime.
May 19, 2023
Unprompted review
Reply from Truhair
Thank you for your kind words! We're delighted to hear that we've been able to meet your expectations and make you happy. Ensuring our clients' satisfaction is our ultimate goal, and we're grateful for the opportunity to have been of service to you.
If there's anything else we can do to continue supporting you or if you have any feedback for us, please don't hesitate to let us know. We're here to help in any way we can.
Thanks again for choosing us, and we look forward to serving you in the future!
Very good experience with my hair Rob…
Very good experience with my hair Rob done a smashing job well pleased recommending any one who has a bald patch to get the job done and feel more younger 😀 👍
May 19, 2023
Unprompted review
Reply from Truhair
Thank you for your kind words! We're delighted to hear that we've been able to meet your expectations and make you happy. Ensuring our clients' satisfaction is our ultimate goal, and we're grateful for the opportunity to have been of service to you.
If there's anything else we can do to continue supporting you or if you have any feedback for us, please don't hesitate to let us know. We're here to help in any way we can.
Thanks again for choosing us, and we look forward to serving you in the future!
Brilliant Service From Start to Finish
Had my first maintenance cut after having my system fitted several weeks ago. The TruHair team fitted me in with Rob who was absolutely brilliant, made me feel really comfortable and gave me a brilliant cut - exactly how I wanted it. I can't recommend Rob & the TruHair team enough, all fantastic, professional & friendly people
May 13, 2023
Unprompted review
Reply from Truhair
We are glad we could be of service
Liam was fantastic…
Liam was fantastic very professional and his hair cuts are amazing very happy and will be returning
May 4, 2023
Unprompted review
Reply from Truhair
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoying our product/service and appreciate your feedback
My first time getting a hair system…
My first time getting a hair system fitted and Liam made the experience great, made me feel comfortable and put me at ease. The results are amazing,really good service all round would defiantly recommend.
May 4, 2023
Unprompted review
Reply from Truhair
We are glad we could be of service
Friendly and Professional
Friendly and Professional
I spoke with Liam in regards to booking a consultation. He was very professional and knowledgable about different styles, treatments and hair types. He also re assured me that everything will be kept private, made me feel very comfortable.
I can’t wait to begin my transformation with such a magical team.
May 4, 2023
Unprompted review
Reply from Truhair
Thank you, your reviews really help our business.
There should be 6 stars...
Can't recommend Tru Hair enough! There should be 6 stars! Liam and Tom have been great with me! Had a system for over 3 years now and it's brought my confidence back and more! Truly life changing!
April 22, 2023
Unprompted review
Reply from Truhair
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoying our product/service and appreciate your feedback
Amazing trim
Amazing trim! Liam really understood what I wanted after not getting the result I wanted previously! He made me feel very comfortable and defo will be using him as my go to barber!
April 28, 2023
Unprompted review
Reply from Truhair
We're happy to see that you had a 5-Star experience at Tru Hair. Thanks for sharing.
Good experience really like it 😎
April 25, 2023
Unprompted review
Reply from Truhair
We're happy to see that you had a 5-Star experience at Tru Hair. Thanks for sharing.
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