I decided to visit Truhair after being recommended them by a friend, I was using another company for at least 2 year prior to this visit, I wish I had come to Truhair sooner ! They are so professiona... See more
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See what reviewers are saying
After a terrible experience with someone else taking my deposit and then messing me around, I requested a refund and I decided to give TruHair a call and wow!!!!! They were so helpful and polite.... See more
Company replied
Friendly and Professional I spoke with Liam in regards to booking a consultation. He was very professional and knowledgable about different styles, treatments and hair types. He also re assured... See more
Company replied
Absolutely unbelievably great system again! The quality is unmatched and systems look and feel incredible. Kat was amazing from start to finish, Very friendly and highly skilled at her job. Made t... See more
Company replied
Company details
Written by the company
Fastest growing Mens Hair Systems company in the UK. Providing a wide range of hair systems and a fitting and maintenance service for all clients
Contact info
Unit 4, Fordhouses Ind Est, Steel Dr,, WV10 9XA, Wolverhampton, United Kingdom
- 07469955625
- admin@truhair.co.uk
- truhair.co.uk
4.5
Excellent
95 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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AVOID DO NOT FALL FOR SOCIAL MEDIA
Enquired about a hair system in December. They scheduled me in for a consultation at the start of January. Hair System arrived mid March. I was initially quoted 3-4 weeks. But as you can see above the process took 3-4 months to actually be completed. After waiting for so long and growing out my hair sides to match, I attended for the system to be fit. They cut it down till nearly nothing was left of it and the cut and system itself were terrible. The system stunk aswell, I can’t explain the smell but it’s vile. I was gutted to the core, chap who fitted it laughed and said if you need another you know just let us know. I drove home ripped it off and put it in the bin. Waste of £500 and waste of 3-4 months. Please do not fall for the tiktok/instagram crap. I assure you it will be nothing like this. I actually videoed the end result and have made it a mission to send it/show it to anyone that mentions this place or considers a system full stop.
UPDATE: There reply insinuating that I am an ex-worker is ridiculous. I can prove to anyone I am a real customer, bank statements the lot. Just shows the lengths they will go to, to avoid these reviews and hide how bad it is.
March 8, 2024
Unprompted review
Reply from Truhair
Dear JNR Cars
Thank you for bringing your concerns to our attention. We take feedback from our clients seriously, and we sincerely apologise for the negative experience you described in your review.
We would like to address your feedback; however, we have no record of your inquiry or appointment in our system nor has any of our establishment met you., which leads us to believe this review is malicious. It's important to note that as we continue to expand, we have become targets for false reviews from individuals with malicious intent, including disgruntled ex-employees.
Nonetheless, we take all feedback seriously and would like to investigate this matter further to address any potential issues. We kindly ask you to reach out to us directly at 07469955625 so that we can discuss your experience and find a resolution. If you exist… I think not.
Once again, we apologise for any inconvenience caused and look forward to hearing from you soon.
Best regards
Absolutely thrilled with my result
Absolutely thrilled with my result. Was always made to feel welcomed. Kat is a huge asset to the team.
Thank you! ⭐️⭐️⭐️⭐️⭐️
March 25, 2024
Unprompted review
Reply from Truhair
Thank you so much for your review, it means everything to us. You help keep us growing.
great customer service has been fast to…
great customer service has been fast to reply each time and fast delivery.
Recommend!!
March 16, 2024
Unprompted review
Reply from Truhair
You're welcome! We appreciate your feedback and are committed to continuously improving our services. Your review helps us understand where we can enhance our customer experience and ensures that we continue to grow in the right direction. If you have any further feedback or questions, please don't hesitate to reach out. Thank you again for your support!
Simply amazing!
Been looking to have hair piece done and came across Tru Hair. The service from start to finish was simply amazing. Initial consultation was with Rachel who explained everything in detail and on the day of the fitting Kat did a excellent job. Highly recommended.
February 20, 2024
Unprompted review
Reply from Truhair
You're welcome! We appreciate your feedback and are committed to continuously improving our services. Your review helps us understand where we can enhance our customer experience and ensures that we continue to grow in the right direction. If you have any further feedback or questions, please don't hesitate to reach out. Thank you again for your support!
Kat was really good with her job she…
Kat was really good with her job she do…very highly recommend very warm welcome first thing with made me feel am at a right place…Thank you for changing my look which i always wanted…
February 15, 2024
Unprompted review
Trent the god
Trent is awesome and always up for a laugh. Never had an issue with the service he provides and is always willing to help and accommodate my annoying working hours.
Top bloke ( sexy person )
January 15, 2024
Unprompted review
Reply from Truhair
Thank you for your support !! and yes he is sexy lol
Life changing experience
Tom and his team have completely changed my life. Giving me my confidence back to do day to day things.
January 27, 2024
Unprompted review
Reply from Truhair
You are most welcome, thank you for picking us!
Review of my experience
I have been using Tru Hair for over a year now and I would like to say that the entire team are friendly, easy to talk to and are all hospitable. Tom is my regular barber and what can I say, he is genuinely a nice guy who cares about his clients, he always goes above and beyond to ensure you feel comfortable and leave feeling 10/10. He is easy to talk to, takes on board your thoughts and vision, isn't afraid to give his professional opinion, and always willing to go above and beyond for his client. I can honestly say that I enjoy all my visits with him and always leave feeling fresh to death.
January 27, 2024
Unprompted review
Reply from Truhair
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you've been a satisfied customer of Tru Hair for over a year.
It's fantastic to hear that you've found our entire team to be friendly, approachable, and hospitable. We strive to create a welcoming environment for all our clients, and your feedback reaffirms that we're on the right track.
We're especially pleased to hear about your positive experiences with Tom. Providing excellent service and ensuring our clients feel comfortable and satisfied is our top priority, and we're delighted that Tom has exceeded your expectations. We'll be sure to pass along your kind words to him.
Thank you again for your continued support and for choosing Tru Hair. We look forward to serving you for many years to come!
These guys are changing lives
These guys are changing lives. I feel like a new man and the confidence you get after having your system fitted is crazy. Trent is an amazing barber and an even better man. Great company whilst sorting your hair out. Very kind and understanding.
January 23, 2024
Unprompted review
Reply from Truhair
Thank you so much for sharing your experience with us! We're thrilled to hear that you've had such a positive transformation and that you're feeling like a new man after having your hair system fitted.
Trent takes great pride in his work and it's wonderful to hear that he's been able to provide you with not only a great haircut but also fantastic company. Providing a supportive and understanding environment is something we strive for, and we're delighted that you felt comfortable and valued during your visit.
Had the pleasure of having my system…
Had the pleasure of having my system fitted with Kat today and I’m so pleased with how it turned out. She was very professional and friendly and so knowledgable about what she was doing. So thank you Kat!
January 19, 2024
Unprompted review
Reply from Truhair
Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience with Kat during your system fitting.
At Tru Hair, we pride ourselves on providing professional, friendly, and knowledgeable service to all our clients, and it's fantastic to hear that Kat delivered on all fronts. We'll be sure to pass along your kind words to her.
If you ever need any further assistance or have any questions, please don't hesitate to reach out. Thanks again for choosing Tru Hair, and we look forward to seeing you again soon!
Had a system fitted by Trent
Had a system fitted by Trent. Absolutely incredible job from start to finish and the cut is 10/10 every time, top lad top place couldn’t recommend Trent and tru hair enough everything spot on.
January 11, 2024
Unprompted review
Reply from Truhair
Thank you for your kind words! We're delighted to hear that we've been able to meet your expectations and make you happy. Ensuring our clients' satisfaction is our ultimate goal, and we're grateful for the opportunity to have been of service to you.
If there's anything else we can do to continue supporting you or if you have any feedback for us, please don't hesitate to let us know. We're here to help in any way we can.
Thanks again for choosing us, and we look forward to serving you in the future!
What an absolute Legend this bloke is…
What an absolute Legend this bloke is put me at ease from the minute I walked through the door great advice and patience. It’s was a big change for me having this done and with Trent having this done to filled me with confidence it really does change your life. Always great to go back for the maintenance and a fresh trim always have a great experience and a right laugh. Kind, Funny and absolutely on top of his game he really is LEGEND
January 6, 2024
Unprompted review
Reply from Truhair
Thank you for your kind words! We're delighted to hear that we've been able to meet your expectations and make you happy. Ensuring our clients' satisfaction is our ultimate goal, and we're grateful for the opportunity to have been of service to you.
If there's anything else we can do to continue supporting you or if you have any feedback for us, please don't hesitate to let us know. We're here to help in any way we can.
Thanks again for choosing us, and we look forward to serving you in the future!
Great people great service
Got in 20mins early and was seen straight away by my stylist Kat who was giggling all the way through my system application. Great girl who made me feel comfortable and put me a ease.in total I was in the chair for around 2 hours and I walked out with a smile on my face and with the hair I wanted. The staff here are kind and very welcoming, I would recommend this place to everyone who fancied a change in confidence which was my reason.
December 14, 2023
Unprompted review
Reply from Truhair
Thank you for your kind words! We're delighted to hear that we've been able to meet your expectations and make you happy. Ensuring our clients' satisfaction is our ultimate goal, and we're grateful for the opportunity to have been of service to you.
If there's anything else we can do to continue supporting you or if you have any feedback for us, please don't hesitate to let us know. We're here to help in any way we can.
Thanks again for choosing us, and we look forward to serving you in the future!
New system with Kat
Kat was a great barber and stylist gave me exactly what I wanted 100% would recommend her experience and advice was second to none
December 11, 2023
Unprompted review
Reply from Truhair
Thank you for your kind words! We're delighted to hear that we've been able to meet your expectations and make you happy. Ensuring our clients' satisfaction is our ultimate goal, and we're grateful for the opportunity to have been of service to you.
If there's anything else we can do to continue supporting you or if you have any feedback for us, please don't hesitate to let us know. We're here to help in any way we can.
Thanks again for choosing us, and we look forward to serving you in the future!
WOW..
WOW... After many years of deliberation I'd finally bit the bullet and chose TRU Hair. From always wearing a cap now to getting my hair back. The whole team in this process had made me feel so welcome and I'd certainly recommend TRU Hair anytime. Kat was truly wonderful with the styling and a good laugh too.
November 27, 2023
Unprompted review
Reply from Truhair
Thank you for your kind words! We're delighted to hear that we've been able to meet your expectations and make you happy. Ensuring our clients' satisfaction is our ultimate goal, and we're grateful for the opportunity to have been of service to you.
If there's anything else we can do to continue supporting you or if you have any feedback for us, please don't hesitate to let us know. We're here to help in any way we can.
Thanks again for choosing us, and we look forward to serving you in the future!
The secrets in his hair!
Excellent experience with the team at Tru Hair. I was shocked by how good the colour match was, Rachel did a fantastic job.
The system was fitted by Trent, who was professional, down to earth, shared his experience and journey.
Since having the system, I have so much more confidence, I cant stop looking at my reflection.
Amazing service and team!
November 4, 2023
Unprompted review
Reply from Truhair
Thank you for your kind words! We're delighted to hear that we've been able to meet your expectations and make you happy. Ensuring our clients' satisfaction is our ultimate goal, and we're grateful for the opportunity to have been of service to you.
If there's anything else we can do to continue supporting you or if you have any feedback for us, please don't hesitate to let us know. We're here to help in any way we can.
Thanks again for choosing us, and we look forward to serving you in the future!
5 Star service
Had the best fade I have ever had from Trent. The attention to detail is second to none. Plenty of banter and chat while having maintenance. It is the second time I was booked with Trent and it feels like I have known him for years.
All the team at truhair is great but Trent is a great asset to your team and I am hoping to get haircuts from him for years to come
October 14, 2023
Unprompted review
Reply from Truhair
Thank you for your kind words! We're delighted to hear that we've been able to meet your expectations and make you happy. Ensuring our clients' satisfaction is our ultimate goal, and we're grateful for the opportunity to have been of service to you.
If there's anything else we can do to continue supporting you or if you have any feedback for us, please don't hesitate to let us know. We're here to help in any way we can.
Thanks again for choosing us, and we look forward to serving you in the future!
Great First Experience
Had an amazing experience with Rob for my first ever hair system fitting due to chemotherapy. Really knowledgeable, kind, friendly and really took the time to understand what I needed and why. Would highly recommend!
October 12, 2023
Unprompted review
Reply from Truhair
Thank you for your kind words! We're delighted to hear that we've been able to meet your expectations and make you happy. Ensuring our clients' satisfaction is our ultimate goal, and we're grateful for the opportunity to have been of service to you.
If there's anything else we can do to continue supporting you or if you have any feedback for us, please don't hesitate to let us know. We're here to help in any way we can.
Thanks again for choosing us, and we look forward to serving you in the future!
Trent was really welcoming and helped…
Trent was really welcoming and helped me with the design I wanted. Any questions I asked he answered straight away. Gave one of the best skin fades I’ve ever had.
September 28, 2023
Unprompted review
Reply from Truhair
Thank you for your kind words! We're delighted to hear that we've been able to meet your expectations and make you happy. Ensuring our clients' satisfaction is our ultimate goal, and we're grateful for the opportunity to have been of service to you.
If there's anything else we can do to continue supporting you or if you have any feedback for us, please don't hesitate to let us know. We're here to help in any way we can.
Thanks again for choosing us, and we look forward to serving you in the future!
Hair system fitted by Rob
From before my fitting date, the whole team were very helpful, talking me through the process. On the fitting day, Rob was great, done an amazing job and made me feel comfortable. Very glad I found Truhair, I will be using them for a very long time to come.
August 24, 2023
Unprompted review
Reply from Truhair
Thank you for your kind words! We're delighted to hear that we've been able to meet your expectations and make you happy. Ensuring our clients' satisfaction is our ultimate goal, and we're grateful for the opportunity to have been of service to you.
If there's anything else we can do to continue supporting you or if you have any feedback for us, please don't hesitate to let us know. We're here to help in any way we can.
Thanks again for choosing us, and we look forward to serving you in the future!
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